I had actually been trying to find a job working from residence for some time as well as will give up. Many ‘function from home’ tasks that you discover online appear to be some kind of pyramid or ‘begin your own service’ plan. Paying a signing up with fee or getting their items for you to sell on? No thanks!

Eventually I decided to have an additional little look and also encountered The Chat Shop. I saw the “Live Chat Agent” task on their jobs page and also, after checking out the summary, a huge wave of joy came me. Not just did I match their needs to a tee (meticulous student with an inquisitive mind, strong capability to multi-task, high levels of organisation chat support job responsibilities as well as a keying rate over 80 words per min), it also looked like a job that I would actually like to do!

I used instantly! I patiently awaited a reply however, to my shock, I had not been waiting long whatsoever.

Amy, a Team Manager at The Conversation Shop, emailed me as well as offered me a ‘Live Chat Meeting’; adhering to on from the first application concerns, this is the first stage of the recruitment process.

I was rather thrilled as I had never ever experienced an interview in this way before. Around 3 o’clock one afternoon, it was time for my meeting using The Chat Shop’s site. I opened my internet browser, went to The Chat Shop homepage and merely clicked the online chat tab. I had reached my interview.

After introducing myself to a representative that was managing conversation at the time, I was rapidly moved to Amy, who prepared and waiting to start my interview.

My meeting started like any other: we introduced ourselves and had a bit of a laid-back inviting conversation (that made me really feel comfortable). Then it was on to the main meeting. What was strange was the fact that the discussion was really similar to an in person meeting, other than it was using real-time conversation!

The questions were about my previous experience, why I was looking for the work, how I would certainly deal with particular situations as well as my expertise of The Conversation Store and their solutions.

Amy was looking to expose my staminas and also weak points to figure out whether I can satisfy the high expectations that they establish. She wished to know where I would require a little extra training and where I might bring new abilities to the team.

Why I desired the position was also very important certainly. Although much of our team is spread out throughout the UK, The Conversation Store is definitely a close weaved group with big passions. Each and every one of us is an integral part of providing the outcomes that we do for clients.

Demands, such as my inputting speed, were tested also certainly. Needing to convert numerous site site visitors whilst providing client fulfillment means that you have to believe and type quickly.

Amy also gave me the opportunity to ask any concerns that I had, and also she answered them thoroughly. I was happy as well as really hoping that I succeeded in my live chat interview!

As you have actually possibly thought (by me creating this article) I did succeed in my preliminary interview for the online chat work. I was invited to the following phase of the application process– a telephone meeting with Amy as well as one of The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their recruitment process and I was proud that I had actually got this far but I was also extremely anxious! The good news is the telephone meeting was not as scary as I once thought and it was more informal than formal.

I got asked about my leisure activities, what I like to do in my spare time and also a few inquiries concerning the Live Chat Representative setting. I likewise had some comments on my ‘Live Chat Meeting’, which was wonderful to listen to.

A lot of the questions that Joe asked had to do with my personality. Joe claimed that getting on with everybody as well as becoming a part of The Conversation Store family was a very crucial factor.

It was a pleasure to speak on the phone to my possible future employers and I got on well with them, there was a buzz in the air. At the end of the telephone meeting I was supplied the setting … and also I accepted with wonderful enjoyment, obviously. I mored than the moon and I still am!

When I had actually accepted the offer I was emailed the contracts that needed to be authorized digitally (exactly how amazing is that), my working hours, what group I would be in and all of my log-in details prepared for my training.

Not long hereafter I had a phone call with John– my Team Leader. This telephone call lasted around 2 hrs as well as he discussed every little thing I required to find out about the “Live Conversation Representative” position. I ensured to make lots of notes in my note pad as it is a lot to absorb.

I was then given the days of when my training would certainly commence (training lasts around 3 weeks and we’re paid throughout the procedure) and various other information I required to understand about the training procedure including exactly what would certainly occur. John was a pleasure to talk to and also I felt comfy talking to him as he claimed he would be there for any type of questions I may have if I am ever unclear or stuck.


I have had a poor spell of ill health, which meant I was not able to begin my training when arranged. Fortunately The Chat Shop are a lot of wonderful people that are patiently waiting for me to be all right once again. I have actually never ever recognized such a recognizing business and also I really feel privileged to be used by them.

Just as I was about to quit my job search, I stumbled across The Conversation Store. I’m eagerly waiting for healing and beginning my training. Hopefully I will be a completely fledged real-time chat agent soon … enjoy this space, my next article will inform you everything about my journey through the training procedure.