I had been trying to find a work working from house for a while and was about to give up. Most ‘work from home’ jobs that you locate on the internet appear to be some type of pyramid or ‘begin your very own organization’ plan. Paying a joining charge or buying their items for you to sell on? No many thanks!

One day I determined to have one more little appearance as well as stumbled upon The Chat Store. I saw the “Live Chat Representative” task on their careers page as well as, after reading the summary, a large wave of happiness came by me. Not only did I suit their needs to a tee (meticulous learner with an inquisitive mind, strong capability to multi-task, high levels of organisation chat support jobs california and also a keying rate above 80 words per minute), it also felt like a work that I would really like to do!

I applied quickly! I patiently waited for a reply however, to my surprise, I wasn’t waiting long in all.

Amy, a Team Manager at The Chat Store, emailed me as well as used me a ‘Live Conversation Meeting’; following on from the preliminary application inquiries, this is the first stage of the recruitment process.

I was instead thrilled as I had never ever experienced an interview this way before. Around 3 o’clock one mid-day, it was time for my meeting through The Chat Shop’s site. I opened my web browser, went to The Chat Shop homepage as well as just clicked the online conversation tab. I had actually reached my interview.

After presenting myself to an agent that was managing chat at the time, I was swiftly transferred to Amy, that was ready and also waiting to begin my meeting.

My interview started like any other: we introduced ourselves and had a little bit of a casual inviting chat (which made me feel comfortable). Then it was on to the main meeting. What was strange was the reality that the conversation was very similar to a face-to-face interview, other than it was using online chat!

The inquiries were about my previous experience, why I was requesting the job, exactly how I ‘d handle specific situations and my knowledge of The Conversation Shop and also their solutions.

Amy was wanting to disclose my strengths and also weaknesses to figure out whether I could meet the high assumptions that they set. She would like to know where I would certainly require a little added training as well as where I could bring new talents to the team.

Why I wanted the placement was also extremely important obviously. Although much of our team is spread out across the UK, The Chat Store is definitely a close knit group with huge ambitions. Each one people is an essential part of delivering the results that we do for clients.

Requirements, such as my keying speed, were evaluated as well certainly. Having to transform numerous internet site visitors whilst offering consumer satisfaction indicates that you need to believe as well as type quick.

Amy also provided me the opportunity to ask any kind of concerns that I had, and also she answered them completely. I enjoyed and also really hoping that I did well in my live chat meeting!

As you’ve most likely presumed (by me creating this blog post) I did do well in my initial meeting for the online chat work. I was welcomed to the following stage of the application process– a telephone meeting with Amy as well as one of The Chat Store’s Co-Founders, Joe.

This is the last stage of their recruitment process and I was proud that I had actually got this much but I was additionally extremely nervous! Fortunately the telephone meeting was not as frightening as I once believed and it was much more casual than formal.

I got inquired about my pastimes, what I like to do in my leisure and also a few questions regarding the Live Chat Agent position. I likewise had some feedback on my ‘Live Conversation Meeting’, which was great to hear.

A great deal of the inquiries that Joe asked had to do with my individuality. Joe claimed that getting on with everyone and coming to be a part of The Conversation Shop household was a very essential element.

It was a pleasure to talk on the phone to my potential future employers and I jumped on well with them, there was a buzz in the air. At the end of the telephone interview I was used the setting … and also I approved with wonderful satisfaction, certainly. I was over the moon and also I still am!

When I had accepted the deal I was emailed the contracts that required to be authorized electronically (just how trendy is that), my functioning hours, what group I would be in and all of my log-in information prepared for my training.

Not long after this I had a telephone call with John– my Group Leader. This phone called lasted around 2 hours as well as he clarified whatever I needed to understand about the “Live Chat Agent” position. I made certain to make lots of notes in my notebook as it is a whole lot to take in.

I was then provided the days of when my training would begin (training lasts around 3 weeks and also we’re paid during the procedure) as well as various other information I required to understand about the training procedure consisting of precisely what would certainly happen. John was a satisfaction to talk to and also I really felt comfortable talking to him as he said he would certainly be there for any kind of inquiries I might have if I am ever before not sure or stuck.


I have had a bad bout of disease, which meant I was unable to start my training when arranged. The Good News Is The Conversation Shop are a number of terrific individuals that are patiently waiting for me to be all right once more. I have never ever recognized such a recognizing company and also I really feel privileged to be utilized by them.

Just as I will give up my work search, I stumbled across The Chat Store. I’m excitedly awaiting getting well and also starting my training. Ideally I will be a completely fledged online conversation agent quickly … see this area, my next post will certainly tell you everything about my trip with the training process.