I had been searching for a work functioning from house for some time and also was about to give up. A lot of ‘work from house’ tasks that you find online seem to be some kind of pyramid or ‘start your own company’ plan. Paying a signing up with charge or purchasing their products for you to sell on? No thanks!

Eventually I made a decision to have one more little appearance as well as discovered The Chat Shop. I saw the “Live Chat Agent” task on their careers page and, after checking out the summary, a big wave of happiness came me. Not only did I suit their demands to a tee (careful student with a curious mind, solid capability to multi-task, high levels of organisation chat support jobs canada and also an inputting rate above 80 words per min), it additionally felt like a task that I would truly love to do!

I used instantly! I patiently waited for a reply yet, to my surprise, I wasn’t waiting long in all.

Amy, a Group Supervisor at The Chat Shop, emailed me and also supplied me a ‘Live Conversation Interview’; following on from the first application questions, this is the initial stage of the recruitment procedure.

I was instead delighted as I had never experienced a meeting this way prior to. Around 3 o’clock one mid-day, it was time for my meeting through The Chat Store’s web site. I opened my internet browser, went to The Chat Store homepage and also just clicked the real-time chat tab. I had actually gotten to my interview.

After presenting myself to an agent that was managing conversation at the time, I was quickly moved to Amy, that was ready and waiting to start my meeting.

My meeting started like any other: we introduced ourselves and had a little bit of a casual welcoming conversation (that made me really feel at ease). After that it was on to the major meeting. What was weird was the truth that the discussion was very similar to an in person interview, except it was via online conversation!

The concerns were about my previous experience, why I was applying for the task, just how I would certainly take care of certain scenarios and also my expertise of The Chat Shop and their solutions.

Amy was seeking to expose my staminas and also weaknesses to figure out whether I could satisfy the high assumptions that they establish. She would like to know where I would certainly need a little added training and also where I might bring brand-new talents to the team.

Why I wanted the position was likewise very vital naturally. Although much of our team is spread across the UK, The Chat Shop is absolutely a close knit group with huge ambitions. Each and every one people is an integral part of delivering the outcomes that we do for clients.

Demands, such as my inputting rate, were examined as well of course. Having to convert several web site site visitors whilst offering customer contentment means that you need to assume and type quickly.

Amy additionally offered me the possibility to ask any kind of inquiries that I had, and also she addressed them completely. I enjoyed and wishing that I did well in my live conversation meeting!

As you’ve possibly presumed (by me writing this blog post) I did do well in my initial meeting for the live conversation task. I was invited to the next stage of the application procedure– a telephone interview with Amy as well as one of The Chat Store’s Co-Founders, Joe.

This is the last stage of their employment procedure as well as I was proud that I had actually got this much but I was also very anxious! Thankfully the telephone meeting was not as scary as I when believed and it was extra laid-back than official.

I got asked about my leisure activities, what I such as to do in my leisure and a couple of inquiries concerning the Live Conversation Representative placement. I likewise had some comments on my ‘Live Chat Meeting’, which was terrific to hear.

A lot of the questions that Joe asked had to do with my individuality. Joe claimed that getting on with everybody as well as ending up being a part of The Chat Shop household was an extremely important element.

It was an enjoyment to talk on the phone to my possible future bosses and I hopped on well with them, there was a buzz airborne. At the end of the telephone interview I was supplied the setting … as well as I accepted with wonderful satisfaction, certainly. I mored than the moon as well as I still am!

As soon as I had accepted the deal I was emailed the contracts that required to be signed digitally (just how cool is that), my functioning hrs, what team I would certainly remain in and all of my log-in information ready for my training.

Not long after this I had a phone call with John– my Group Leader. This call lasted about 2 hrs as well as he described everything I required to know about the “Live Conversation Agent” setting. I made sure to make lots of notes in my notebook as it is a whole lot to take in.

I was after that offered the dates of when my training would certainly begin (training lasts around 3 weeks and we’re paid during the process) as well as other details I required to learn about the training procedure consisting of precisely what would happen. John was a satisfaction to talk to and also I really felt comfortable talking to him as he stated he would certainly be there for any questions I may have if I am ever before not sure or stuck.


I have had a poor bout of ill health, which meant I was unable to begin my training when prepared. Fortunately The Chat Shop are a number of remarkable individuals that are patiently waiting for me to be all right once again. I have never ever known such a comprehending company and also I really feel fortunate to be used by them.

Equally as I will give up my work search, I came across The Chat Shop. I’m excitedly waiting for getting well as well as beginning my training. Hopefully I shall be a totally fledged live chat representative quickly … see this space, my next post will tell you all about my journey with the training procedure.