I had actually been looking for a work working from house for some time and also was about to give up. Many ‘work from home’ jobs that you find online seem to be some kind of pyramid or ‘begin your own company’ system. Paying a joining charge or buying their products for you to sell on? No many thanks!

Someday I chose to have one more little look as well as came across The Conversation Store. I saw the “Live Chat Representative” task on their careers page and, after reviewing the description, a large wave of happiness came over me. Not just did I fit their needs to a tee (meticulous student with a curious mind, solid ability to multi-task, high levels of organisation chat support jobs part time and a typing speed over 80 words per min), it additionally felt like a task that I would actually love to do!

I applied instantly! I patiently awaited a reply but, to my shock, I wasn’t waiting long whatsoever.

Amy, a Group Supervisor at The Conversation Shop, emailed me and offered me a ‘Live Chat Meeting’; adhering to on from the initial application inquiries, this is the initial stage of the employment process.

I was rather delighted as I had never experienced an interview this way before. Around 3 o’clock one mid-day, it was time for my meeting using The Conversation Store’s web site. I opened my browser, mosted likely to The Conversation Shop homepage and also simply clicked the online conversation tab. I had actually arrived at my interview.

After introducing myself to an agent that was taking care of chat at the time, I was swiftly moved to Amy, who prepared and also waiting to start my interview.

My interview started like any other: we introduced ourselves and also had a little bit of an informal welcoming chat (that made me feel comfortable). Then it was on to the main interview. What was weird was the reality that the discussion was very similar to an in person interview, other than it was using online chat!

The concerns were about my previous experience, why I was looking for the job, exactly how I ‘d handle certain circumstances and my expertise of The Chat Store as well as their services.

Amy was seeking to expose my strengths and weaknesses to determine whether I might meet the high expectations that they set. She needed to know where I would certainly require a little extra training as well as where I can bring new talents to the team.

Why I desired the placement was also extremely important of course. Although much of our team is spread across the UK, The Chat Store is certainly a close knit group with huge ambitions. Each and every one people is an indispensable part of supplying the outcomes that we do for customers.

Requirements, such as my inputting rate, were examined too of course. Needing to convert numerous website site visitors whilst providing customer satisfaction indicates that you have to assume and kind fast.

Amy likewise provided me the opportunity to ask any type of questions that I had, and she answered them thoroughly. I enjoyed and also hoping that I did well in my online conversation interview!

As you’ve most likely thought (by me creating this post) I did do well in my initial meeting for the online conversation work. I was invited to the next phase of the application process– a telephone meeting with Amy and among The Chat Shop’s Co-Founders, Joe.

This is the last stage of their employment process and also I was proud that I had got this far however I was likewise extremely anxious! Luckily the telephone interview was not as scary as I when believed as well as it was much more informal than formal.

I obtained inquired about my leisure activities, what I like to do in my spare time as well as a couple of concerns concerning the Live Chat Representative setting. I additionally had some responses on my ‘Live Conversation Meeting’, which was wonderful to listen to.

A lot of the concerns that Joe asked had to do with my character. Joe said that moving on with everyone as well as ending up being a part of The Chat Store household was a really crucial variable.

It was a pleasure to speak on the phone to my prospective future managers as well as I got on well with them, there was a buzz in the air. At the end of the telephone meeting I was provided the setting … and I accepted with wonderful pleasure, naturally. I was over the moon as well as I still am!

Once I had accepted the deal I was emailed the contracts that required to be signed digitally (exactly how awesome is that), my functioning hrs, what team I would be in and all of my log-in information ready for my training.

Not long hereafter I had a telephone call with John– my Team Leader. This phone called lasted about 2 hrs and he clarified every little thing I needed to find out about the “Live Conversation Representative” setting. I saw to it to make lots of notes in my notebook as it is a lot to take in.

I was after that provided the dates of when my training would certainly start (training lasts around 3 weeks as well as we’re paid during the procedure) and also other information I needed to know about the training procedure including precisely what would certainly take place. John was a satisfaction to talk to and also I felt comfortable talking to him as he stated he would be there for any type of queries I might have if I am ever before uncertain or stuck.


I have had a negative round of illness, which indicated I was not able to start my training when set up. Luckily The Conversation Store are a number of terrific individuals that are patiently waiting for me to be all right again. I have never ever understood such a recognizing firm as well as I feel privileged to be employed by them.

Equally as I will give up my work search, I came across The Chat Shop. I’m eagerly awaiting recovering and starting my training. Hopefully I shall be a fully fledged live conversation agent soon … see this space, my next post will certainly tell you everything about my trip via the training process.