I had actually been trying to find a task functioning from home for some time and was about to give up. Most ‘work from home’ tasks that you locate online appear to be some kind of pyramid or ‘begin your own company’ system. Paying a joining cost or purchasing their items for you to sell on? No thanks!

Someday I made a decision to have another little appearance as well as discovered The Conversation Shop. I saw the “Live Conversation Representative” task on their jobs web page and, after reviewing the description, a large wave of joy came over me. Not just did I match their needs to a tee (precise learner with an investigative mind, strong capacity to multi-task, high levels of organisation chat support online job as well as a typing speed above 80 words per minute), it likewise looked like a task that I would actually enjoy to do!

I applied instantly! I patiently waited for a reply however, to my surprise, I had not been waiting long whatsoever.

Amy, a Group Manager at The Conversation Shop, emailed me and also supplied me a ‘Live Conversation Meeting’; adhering to on from the preliminary application concerns, this is the first stage of the recruitment process.

I was instead thrilled as I had actually never experienced a meeting in this way before. Around 3 o’clock one mid-day, it was time for my meeting by means of The Chat Store’s website. I opened my internet browser, went to The Conversation Shop homepage and also simply clicked the real-time conversation tab. I had reached my meeting.

After introducing myself to a representative that was managing conversation at the time, I was promptly moved to Amy, who was ready as well as waiting to start my meeting.

My meeting started like any other: we presented ourselves as well as had a bit of an informal welcoming chat (which made me really feel comfortable). After that it was on to the major meeting. What was weird was the reality that the discussion was really similar to an in person interview, except it was through live conversation!

The inquiries had to do with my previous experience, why I was obtaining the job, exactly how I ‘d manage specific situations and also my knowledge of The Conversation Store and their solutions.

Amy was wanting to expose my strengths and also weak points to identify whether I can satisfy the high assumptions that they set. She wished to know where I would require a little added training and where I could bring new skills to the group.

Why I wanted the position was additionally very important of course. Although much of our group is spread out throughout the UK, The Chat Shop is definitely a close knit group with large passions. Each and every one of us is an essential part of providing the results that we do for customers.

Demands, such as my inputting speed, were tested also obviously. Having to convert several internet site visitors whilst offering consumer complete satisfaction indicates that you need to believe and type quickly.

Amy likewise offered me the opportunity to ask any kind of questions that I had, as well as she answered them extensively. I mored than happy and also really hoping that I did well in my real-time chat meeting!

As you have actually most likely thought (by me writing this article) I did do well in my first meeting for the live chat task. I was welcomed to the next phase of the application process– a telephone interview with Amy as well as one of The Chat Shop’s Co-Founders, Joe.

This is the last stage of their employment procedure and also I was proud that I had actually got this much but I was likewise really worried! Fortunately the telephone meeting was not as frightening as I when thought as well as it was a lot more casual than formal.

I got asked about my leisure activities, what I like to do in my leisure as well as a couple of concerns about the Live Conversation Representative position. I also had some comments on my ‘Live Conversation Interview’, which was wonderful to hear.

A great deal of the inquiries that Joe asked had to do with my individuality. Joe claimed that moving on with everyone and ending up being a part of The Conversation Shop household was an extremely crucial factor.

It was an enjoyment to talk on the phone to my possible future bosses and also I jumped on well with them, there was a buzz in the air. At the end of the telephone interview I was supplied the position … and I approved with fantastic satisfaction, naturally. I was over the moon and also I still am!

As soon as I had actually accepted the offer I was emailed the agreements that needed to be authorized electronically (exactly how trendy is that), my functioning hrs, what group I would remain in and all of my log-in information all set for my training.

Not long after this I had a phone call with John– my Team Leader. This telephone call lasted around 2 hours and also he clarified whatever I needed to learn about the “Live Conversation Agent” placement. I ensured to make lots of notes in my note pad as it is a lot to take in.

I was after that given the days of when my training would start (training lasts around 3 weeks and we’re paid throughout the process) as well as other details I required to understand about the training procedure including specifically what would occur. John was an enjoyment to speak to as well as I really felt comfy chatting to him as he said he would be there for any kind of questions I might have if I am ever unsure or stuck.


I have had a bad spell of ill health, which indicated I was unable to start my training when organized. The Good News Is The Chat Store are a bunch of remarkable people that are patiently waiting on me to be all right once more. I have actually never known such a comprehending company as well as I really feel fortunate to be used by them.

Just as I was about to give up my task search, I came across The Conversation Shop. I’m excitedly awaiting healing as well as beginning my training. Hopefully I shall be a fully fledged real-time chat representative soon … enjoy this room, my following post will certainly tell you all about my journey with the training procedure.