I had been looking for a task working from house for some time as well as was about to quit. The majority of ‘function from residence’ work that you locate online seem to be some type of pyramid or ‘start your very own company’ plan. Paying a signing up with fee or acquiring their items for you to sell on? No many thanks!

Someday I made a decision to have another little look as well as found The Chat Shop. I saw the “Live Conversation Agent” task on their professions web page and also, after reviewing the description, a big wave of happiness came me. Not just did I match their needs to a tee (meticulous student with a curious mind, solid ability to multi-task, high levels of organisation chat tea jobs as well as a keying rate over 80 words per minute), it additionally appeared like a work that I would actually love to do!

I applied immediately! I patiently awaited a reply yet, to my shock, I had not been waiting long in all.

Amy, a Group Supervisor at The Chat Shop, emailed me and provided me a ‘Live Conversation Meeting’; complying with on from the preliminary application inquiries, this is the initial stage of the employment procedure.

I was instead thrilled as I had actually never ever experienced an interview in this way before. Around 3 o’clock one afternoon, it was time for my meeting using The Chat Shop’s site. I opened my browser, mosted likely to The Conversation Store homepage and also just clicked the live chat tab. I had actually come to my meeting.

After presenting myself to a representative that was taking care of chat at the time, I was promptly transferred to Amy, that was ready and also waiting to begin my meeting.

My meeting started like any other: we introduced ourselves and also had a bit of an informal inviting conversation (which made me really feel comfortable). Then it was on to the primary interview. What was odd was the reality that the conversation was extremely comparable to a face-to-face interview, except it was by means of live chat!

The inquiries had to do with my previous experience, why I was applying for the task, exactly how I ‘d deal with specific scenarios and my expertise of The Chat Shop as well as their solutions.

Amy was aiming to reveal my toughness and also weaknesses to establish whether I might satisfy the high assumptions that they establish. She would like to know where I would certainly need a little extra training and where I could bring new skills to the team.

Why I wanted the setting was additionally very crucial naturally. Although much of our team is spread out throughout the UK, The Conversation Store is certainly a close knit team with big ambitions. Each one people is an integral part of providing the outcomes that we provide for clients.

Requirements, such as my typing rate, were examined too naturally. Needing to transform multiple website visitors whilst offering client fulfillment indicates that you have to believe and kind quick.

Amy also offered me the chance to ask any type of inquiries that I had, and also she answered them extensively. I enjoyed and wishing that I did well in my live chat meeting!

As you’ve probably thought (by me creating this article) I did succeed in my initial interview for the live conversation task. I was invited to the next phase of the application procedure– a telephone meeting with Amy as well as one of The Chat Store’s Co-Founders, Joe.

This is the last stage of their recruitment procedure as well as I was proud that I had actually got this much however I was likewise really nervous! Fortunately the telephone meeting was not as frightening as I when believed and it was a lot more informal than official.

I got inquired about my leisure activities, what I such as to do in my extra time and a few concerns concerning the Live Conversation Agent setting. I also had some comments on my ‘Live Chat Meeting’, which was wonderful to hear.

A great deal of the inquiries that Joe asked had to do with my individuality. Joe claimed that moving on with everyone as well as ending up being a part of The Chat Shop family was an extremely vital factor.

It was a satisfaction to talk on the phone to my potential future managers and I got on well with them, there was a buzz airborne. At the end of the telephone interview I was provided the setting … and also I accepted with wonderful pleasure, of course. I was over the moon and I still am!

When I had approved the offer I was emailed the contracts that required to be signed digitally (just how awesome is that), my working hours, what team I would remain in and all of my log-in information prepared for my training.

Not long after this I had a telephone call with John– my Group Leader. This telephone call lasted about 2 hrs as well as he clarified whatever I needed to find out about the “Live Conversation Representative” position. I made sure to make lots of notes in my notebook as it is a lot to absorb.

I was then offered the dates of when my training would certainly begin (training lasts around 3 weeks and also we’re paid throughout the procedure) and various other details I required to understand about the training procedure consisting of exactly what would happen. John was a satisfaction to speak with as well as I felt comfy chatting to him as he stated he would certainly be there for any kind of questions I might have if I am ever unsure or stuck.


I have had a bad round of illness, which suggested I was unable to start my training when arranged. Luckily The Chat Store are a lot of remarkable people who are patiently awaiting me to be well enough once again. I have never ever understood such an understanding company and also I really feel blessed to be utilized by them.

Equally as I was about to quit my job search, I came across The Chat Shop. I’m eagerly awaiting recovering as well as starting my training. Hopefully I shall be a fully fledged live chat representative quickly … enjoy this room, my following blog post will tell you everything about my journey through the training process.