I had actually been seeking a task working from home for a while and also will give up. The majority of ‘work from home’ jobs that you locate online seem to be some kind of pyramid or ‘start your own organization’ plan. Paying a joining cost or acquiring their items for you to sell on? No many thanks!

Eventually I made a decision to have an additional little look and stumbled upon The Conversation Shop. I saw the “Live Chat Representative” job on their professions web page and, after reviewing the summary, a big wave of joy came by me. Not only did I match their demands to a tee (precise student with an investigative mind, solid capability to multi-task, high levels of organisation chat technical support jobs as well as a keying rate over 80 words per minute), it additionally seemed like a work that I would actually enjoy to do!

I used instantly! I patiently awaited a reply however, to my surprise, I had not been waiting long whatsoever.

Amy, a Team Manager at The Conversation Store, emailed me and also offered me a ‘Live Chat Interview’; adhering to on from the preliminary application concerns, this is the first stage of the employment procedure.

I was rather delighted as I had actually never ever experienced an interview this way prior to. Around 3 o’clock one mid-day, it was time for my meeting using The Conversation Shop’s website. I opened my browser, went to The Conversation Store homepage and simply clicked the real-time conversation tab. I had actually arrived at my meeting.

After presenting myself to a representative that was managing chat at the time, I was swiftly moved to Amy, who prepared and also waiting to begin my meeting.

My meeting started like any other: we introduced ourselves and also had a bit of an informal welcoming chat (that made me really feel secure). Then it was on to the primary interview. What was odd was the truth that the discussion was very comparable to an in person interview, other than it was through live conversation!

The questions had to do with my previous experience, why I was obtaining the task, how I would certainly take care of specific scenarios as well as my understanding of The Conversation Store and their solutions.

Amy was looking to reveal my toughness and also weak points to establish whether I might meet the high assumptions that they establish. She needed to know where I would certainly need a little additional training and also where I can bring brand-new abilities to the team.

Why I wanted the position was also really essential of course. Although much of our group is spread throughout the UK, The Chat Store is definitely a close weaved team with huge ambitions. Each one people is an integral part of providing the outcomes that we do for customers.

Demands, such as my typing speed, were evaluated also certainly. Needing to transform several web site site visitors whilst offering customer satisfaction suggests that you have to believe as well as type fast.

Amy likewise provided me the opportunity to ask any type of concerns that I had, and also she addressed them completely. I enjoyed as well as really hoping that I succeeded in my real-time conversation meeting!

As you have actually most likely thought (by me composing this article) I did do well in my initial interview for the real-time chat work. I was welcomed to the next stage of the application process– a telephone meeting with Amy as well as among The Chat Shop’s Co-Founders, Joe.

This is the last stage of their recruitment procedure and also I was proud that I had actually got this far yet I was additionally very worried! Fortunately the telephone interview was not as scary as I once believed and it was a lot more informal than official.

I obtained inquired about my hobbies, what I such as to do in my spare time and a few questions concerning the Live Chat Representative setting. I likewise had some feedback on my ‘Live Chat Meeting’, which was fantastic to listen to.

A great deal of the questions that Joe asked had to do with my individuality. Joe said that getting on with everyone as well as becoming a part of The Chat Shop household was a really important factor.

It was an enjoyment to speak on the phone to my possible future employers and I got on well with them, there was a buzz airborne. At the end of the telephone meeting I was offered the placement … as well as I accepted with excellent pleasure, obviously. I was over the moon and I still am!

When I had actually approved the offer I was emailed the agreements that required to be authorized electronically (just how trendy is that), my working hrs, what team I would certainly be in and all of my log-in details ready for my training.

Not long hereafter I had a phone call with John– my Team Leader. This telephone call lasted around 2 hrs and also he explained every little thing I required to know about the “Live Chat Agent” setting. I made sure to make great deals of notes in my notebook as it is a great deal to absorb.

I was then offered the dates of when my training would commence (training lasts around 3 weeks and also we’re paid throughout the process) and also various other information I needed to understand about the training process including precisely what would certainly happen. John was a pleasure to speak to as well as I felt comfy chatting to him as he stated he would be there for any type of queries I may have if I am ever not sure or stuck.


I have had a poor spell of ill health, which implied I was incapable to start my training when organized. Thankfully The Chat Shop are a number of remarkable individuals who are patiently waiting for me to be well enough again. I have never known such an understanding firm as well as I really feel fortunate to be used by them.

Just as I was about to give up my job search, I came across The Conversation Shop. I’m eagerly waiting for recovering and starting my training. Hopefully I will be a fully fledged online chat agent quickly … view this space, my next blog post will certainly inform you all about my trip with the training procedure.