I had been trying to find a task working from home for a while and was about to quit. Many ‘work from home’ jobs that you find on the internet seem to be some form of pyramid or ‘begin your own business’ scheme. Paying a joining cost or purchasing their products for you to sell on? No many thanks!

Eventually I decided to have one more little appearance as well as discovered The Conversation Shop. I saw the “Live Conversation Representative” job on their jobs web page and also, after reviewing the summary, a huge wave of joy came over me. Not just did I match their needs to a tee (precise student with a curious mind, solid ability to multi-task, high levels of organisation chat texting jobs as well as a keying rate over 80 words per minute), it likewise appeared like a task that I would truly enjoy to do!

I applied straight away! I patiently awaited a reply however, to my shock, I wasn’t waiting long whatsoever.

Amy, a Group Manager at The Conversation Shop, emailed me as well as supplied me a ‘Live Conversation Meeting’; adhering to on from the first application questions, this is the first stage of the recruitment procedure.

I was instead thrilled as I had never experienced an interview by doing this before. Around 3 o’clock one mid-day, it was time for my meeting via The Conversation Store’s web site. I opened my web browser, mosted likely to The Conversation Store homepage and also merely clicked the live chat tab. I had come to my interview.

After introducing myself to a representative that was handling chat at the time, I was quickly moved to Amy, who prepared and waiting to start my interview.

My meeting started like any other: we presented ourselves and also had a little of a laid-back welcoming chat (which made me really feel comfortable). After that it was on to the major interview. What was weird was the truth that the conversation was extremely similar to a face-to-face meeting, other than it was using real-time chat!

The questions were about my previous experience, why I was obtaining the job, just how I would certainly take care of specific situations as well as my knowledge of The Conversation Store as well as their services.

Amy was looking to disclose my strengths and weaknesses to identify whether I might meet the high assumptions that they set. She wished to know where I would certainly need a little extra training and where I could bring new skills to the group.

Why I desired the setting was likewise really important of course. Although much of our group is spread out throughout the UK, The Chat Store is definitely a close knit group with huge passions. Every one people is an important part of delivering the results that we do for clients.

Needs, such as my keying rate, were tested too of course. Needing to convert numerous website site visitors whilst providing customer complete satisfaction means that you need to assume and also kind quickly.

Amy additionally provided me the opportunity to ask any kind of inquiries that I had, as well as she addressed them thoroughly. I mored than happy and also wishing that I succeeded in my real-time conversation meeting!

As you have actually possibly thought (by me composing this post) I did do well in my preliminary meeting for the online chat work. I was invited to the next phase of the application procedure– a telephone meeting with Amy and among The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their employment procedure and also I was proud that I had got this far however I was additionally really worried! Luckily the telephone interview was not as frightening as I when believed and also it was more laid-back than formal.

I got inquired about my pastimes, what I like to do in my extra time and a few inquiries about the Live Chat Agent placement. I additionally had some comments on my ‘Live Chat Interview’, which was great to listen to.

A lot of the inquiries that Joe asked had to do with my personality. Joe stated that proceeding with everybody and also becoming a part of The Chat Store household was a very essential factor.

It was a satisfaction to speak on the phone to my possible future managers and also I got on well with them, there was a buzz in the air. At the end of the telephone meeting I was offered the setting … as well as I accepted with excellent enjoyment, obviously. I mored than the moon and also I still am!

When I had actually accepted the deal I was emailed the contracts that required to be signed digitally (how amazing is that), my working hrs, what team I would be in and all of my log-in information ready for my training.

Not long after this I had a call with John– my Group Leader. This call lasted about 2 hrs and he clarified whatever I needed to understand about the “Live Chat Representative” position. I made sure to make lots of notes in my notebook as it is a great deal to take in.

I was then provided the dates of when my training would certainly commence (training lasts around 3 weeks and also we’re paid during the process) and also various other information I needed to learn about the training procedure consisting of precisely what would occur. John was a satisfaction to talk to and I really felt comfy talking to him as he claimed he would be there for any inquiries I might have if I am ever uncertain or stuck.

Unfortunately…

I have had a bad bout of ill health, which indicated I was incapable to start my training when arranged. The Good News Is The Conversation Shop are a lot of fantastic people who are patiently awaiting me to be well enough again. I have never known such a comprehending business and also I feel privileged to be employed by them.

Equally as I will quit my work search, I stumbled across The Conversation Store. I’m eagerly awaiting recovering and also beginning my training. Hopefully I will be a completely fledged live conversation agent soon … enjoy this space, my next blog post will certainly tell you all about my journey with the training procedure.