I had actually been looking for a work functioning from residence for some time and was about to quit. A lot of ‘function from residence’ tasks that you find on-line seem to be some type of pyramid or ‘start your very own service’ plan. Paying a joining charge or getting their products for you to sell on? No thanks!

Eventually I determined to have one more little appearance and also found The Conversation Store. I saw the “Live Chat Agent” job on their professions page and, after reviewing the summary, a big wave of happiness came me. Not just did I fit their requirements to a tee (thorough student with an investigative mind, strong capacity to multi-task, high levels of organisation chat virtual assistance jobs legit and a keying rate above 80 words per minute), it additionally seemed like a job that I would truly enjoy to do!

I used quickly! I patiently awaited a reply but, to my surprise, I had not been waiting long at all.

Amy, a Group Manager at The Conversation Store, emailed me as well as used me a ‘Live Chat Meeting’; complying with on from the initial application questions, this is the initial stage of the employment process.

I was instead excited as I had actually never experienced an interview by doing this prior to. Around 3 o’clock one mid-day, it was time for my interview by means of The Chat Store’s website. I opened my browser, went to The Chat Store homepage and also merely clicked the real-time conversation tab. I had actually come to my meeting.

After introducing myself to an agent that was handling chat at the time, I was rapidly moved to Amy, who prepared and waiting to begin my meeting.

My meeting began like any other: we presented ourselves and also had a little of a casual welcoming chat (which made me really feel secure). Then it was on to the main interview. What was weird was the fact that the discussion was extremely comparable to a face-to-face interview, other than it was through online chat!

The questions had to do with my previous experience, why I was obtaining the job, how I ‘d manage certain circumstances and also my expertise of The Conversation Store and also their solutions.

Amy was wanting to expose my toughness and also weak points to identify whether I could satisfy the high assumptions that they establish. She wished to know where I would need a little added training as well as where I could bring brand-new skills to the team.

Why I desired the position was also extremely important certainly. Although much of our team is spread throughout the UK, The Conversation Shop is definitely a close knit team with big passions. Every one of us is an indispensable part of supplying the outcomes that we do for clients.

Needs, such as my inputting speed, were examined too certainly. Having to transform several site visitors whilst offering customer satisfaction means that you have to believe and type quickly.

Amy additionally gave me the possibility to ask any type of questions that I had, and she answered them completely. I was happy as well as wishing that I did well in my real-time conversation interview!

As you’ve probably guessed (by me creating this blog post) I did do well in my initial meeting for the live chat work. I was welcomed to the next stage of the application procedure– a telephone interview with Amy and also among The Conversation Store’s Co-Founders, Joe.

This is the last stage of their employment procedure and also I was proud that I had actually got this far yet I was additionally really nervous! The good news is the telephone interview was not as scary as I when assumed and also it was extra casual than formal.

I obtained asked about my leisure activities, what I like to do in my leisure as well as a few inquiries concerning the Live Chat Agent setting. I also had some responses on my ‘Live Chat Meeting’, which was excellent to listen to.

A great deal of the questions that Joe asked were about my personality. Joe stated that proceeding with everybody and also ending up being a part of The Conversation Shop household was a really essential variable.

It was a satisfaction to speak on the phone to my potential future employers as well as I got on well with them, there was a buzz in the air. At the end of the telephone meeting I was provided the placement … and I approved with fantastic pleasure, of course. I mored than the moon as well as I still am!

As soon as I had accepted the offer I was emailed the agreements that required to be signed electronically (exactly how amazing is that), my working hours, what team I would be in and all of my log-in information ready for my training.

Not long after this I had a call with John– my Team Leader. This telephone call lasted about 2 hours and he described whatever I required to learn about the “Live Conversation Representative” position. I made sure to make great deals of notes in my notebook as it is a whole lot to absorb.

I was after that given the dates of when my training would certainly start (training lasts around 3 weeks and also we’re paid throughout the procedure) as well as other details I required to know about the training procedure including specifically what would certainly take place. John was a satisfaction to speak to as well as I felt comfy chatting to him as he said he would certainly be there for any kind of queries I might have if I am ever unsure or stuck.


I have had a poor round of illness, which suggested I was unable to start my training when set up. The Good News Is The Chat Shop are a bunch of wonderful people who are patiently awaiting me to be well enough once again. I have actually never ever known such a comprehending firm and I feel blessed to be employed by them.

Just as I will surrender my task search, I stumbled across The Chat Shop. I’m eagerly awaiting recovering and also beginning my training. Hopefully I will be a totally fledged live conversation representative quickly … view this space, my following blog post will certainly inform you everything about my trip via the training process.