I had been seeking a task functioning from residence for a while as well as was about to give up. Many ‘work from residence’ jobs that you locate on the internet seem to be some kind of pyramid or ‘start your very own service’ system. Paying a signing up with fee or purchasing their items for you to sell on? No thanks!

One day I chose to have another little appearance and found The Conversation Shop. I saw the “Live Chat Representative” task on their jobs page and, after checking out the description, a large wave of happiness came me. Not only did I match their requirements to a tee (meticulous learner with a curious mind, strong capacity to multi-task, high levels of organisation chats worth jobs as well as a typing rate over 80 words per min), it likewise looked like a task that I would truly enjoy to do!

I applied immediately! I patiently waited for a reply however, to my shock, I wasn’t waiting long in all.

Amy, a Group Manager at The Chat Shop, emailed me and also used me a ‘Live Conversation Meeting’; complying with on from the initial application questions, this is the initial stage of the employment procedure.

I was instead thrilled as I had never experienced an interview by doing this before. Around 3 o’clock one mid-day, it was time for my meeting via The Chat Store’s site. I opened my internet browser, went to The Chat Store homepage and also simply clicked the real-time conversation tab. I had actually gotten to my meeting.

After introducing myself to an agent that was managing chat at the time, I was promptly moved to Amy, that was ready and waiting to begin my interview.

My interview started like any other: we introduced ourselves and also had a little bit of a casual welcoming chat (that made me really feel secure). Then it was on to the main interview. What was weird was the fact that the conversation was really comparable to an in person meeting, other than it was through online conversation!

The questions were about my previous experience, why I was obtaining the work, how I ‘d handle certain situations and my expertise of The Chat Store and their services.

Amy was aiming to expose my toughness and also weaknesses to figure out whether I might fulfill the high assumptions that they establish. She needed to know where I would need a little added training and where I might bring new abilities to the group.

Why I desired the position was also really important obviously. Although much of our team is spread across the UK, The Conversation Shop is certainly a close knit group with large passions. Every one of us is an integral part of supplying the outcomes that we provide for customers.

Demands, such as my typing rate, were examined as well obviously. Having to transform multiple internet site site visitors whilst providing client complete satisfaction implies that you have to assume and kind quickly.

Amy also provided me the possibility to ask any kind of questions that I had, as well as she answered them thoroughly. I enjoyed and also really hoping that I succeeded in my live chat interview!

As you’ve most likely guessed (by me writing this blog post) I did succeed in my preliminary meeting for the live conversation job. I was invited to the following phase of the application process– a telephone interview with Amy and also one of The Chat Store’s Co-Founders, Joe.

This is the last stage of their recruitment procedure and I was proud that I had actually got this much however I was likewise really anxious! Luckily the telephone interview was not as scary as I when assumed and also it was a lot more informal than formal.

I obtained inquired about my pastimes, what I such as to do in my spare time and also a few inquiries regarding the Live Conversation Agent position. I additionally had some feedback on my ‘Live Chat Meeting’, which was great to hear.

A great deal of the concerns that Joe asked were about my character. Joe stated that moving on with everybody as well as ending up being a part of The Conversation Store family members was a very crucial factor.

It was an enjoyment to speak on the phone to my possible future employers as well as I hopped on well with them, there was a buzz in the air. At the end of the telephone meeting I was used the placement … and also I accepted with wonderful satisfaction, naturally. I mored than the moon as well as I still am!

As soon as I had accepted the deal I was emailed the contracts that needed to be signed digitally (just how awesome is that), my working hrs, what team I would be in and all of my log-in details ready for my training.

Not long hereafter I had a call with John– my Group Leader. This phone called lasted around 2 hours and also he clarified every little thing I needed to know about the “Live Conversation Agent” position. I made certain to make great deals of notes in my notebook as it is a lot to absorb.

I was after that provided the dates of when my training would certainly commence (training lasts around 3 weeks and we’re paid throughout the procedure) and various other details I needed to know about the training process including exactly what would certainly occur. John was a pleasure to speak with and I felt comfortable talking to him as he claimed he would certainly be there for any type of queries I might have if I am ever before not sure or stuck.


I have had a bad spell of ill health, which suggested I was unable to start my training when set up. The Good News Is The Conversation Store are a number of wonderful individuals who are patiently awaiting me to be all right once again. I have never known such a comprehending business and also I really feel fortunate to be utilized by them.

Just as I will quit my work search, I came across The Conversation Store. I’m excitedly waiting for healing as well as starting my training. Hopefully I will be a completely fledged online conversation representative soon … view this room, my following post will inform you everything about my journey through the training procedure.