I had actually been searching for a work working from home for a while and also was about to give up. Most ‘work from home’ work that you find on-line appear to be some kind of pyramid or ‘begin your own organization’ plan. Paying a signing up with cost or getting their products for you to sell on? No many thanks!
One day I determined to have an additional little appearance and stumbled upon The Chat Shop. I saw the “Live Conversation Agent” task on their careers web page as well as, after checking out the description, a large wave of joy came over me. Not just did I match their needs to a tee (precise student with an inquisitive mind, strong capacity to multi-task, high levels of organisation cited articles on using social media in a job search and a typing speed above 80 words per min), it likewise felt like a task that I would truly enjoy to do!
I used instantly! I patiently waited for a reply yet, to my surprise, I had not been waiting long whatsoever.
Amy, a Team Supervisor at The Conversation Shop, emailed me and offered me a ‘Live Chat Meeting’; complying with on from the preliminary application questions, this is the initial stage of the employment process.
I was rather thrilled as I had never experienced a meeting in this way prior to. Around 3 o’clock one afternoon, it was time for my interview by means of The Conversation Store’s website. I opened my browser, mosted likely to The Conversation Shop homepage and just clicked the live chat tab. I had actually reached my interview.
After presenting myself to a representative that was managing conversation at the time, I was quickly transferred to Amy, that was ready and also waiting to begin my interview.
My interview began like any other: we introduced ourselves as well as had a little of an informal inviting chat (that made me feel secure). After that it was on to the primary interview. What was odd was the fact that the conversation was really similar to a face-to-face interview, other than it was via online conversation!
The concerns had to do with my previous experience, why I was requesting the task, how I ‘d manage specific scenarios and also my expertise of The Chat Shop and their services.
Amy was looking to disclose my toughness and also weaknesses to identify whether I can meet the high expectations that they establish. She wished to know where I would certainly require a little additional training as well as where I could bring new abilities to the team.
Why I desired the position was additionally extremely vital obviously. Although much of our group is spread across the UK, The Conversation Shop is definitely a close knit team with big ambitions. Every one of us is an integral part of providing the results that we provide for clients.
Requirements, such as my keying speed, were checked too of course. Needing to convert numerous web site site visitors whilst giving customer contentment implies that you need to believe as well as kind quick.
Amy also provided me the possibility to ask any type of questions that I had, and she answered them extensively. I was happy and also hoping that I did well in my live conversation meeting!
As you have actually most likely presumed (by me writing this article) I did succeed in my initial interview for the live chat job. I was welcomed to the following stage of the application procedure– a telephone interview with Amy and also one of The Chat Shop’s Co-Founders, Joe.
This is the last stage of their recruitment process and I was proud that I had actually got this far but I was additionally extremely anxious! Thankfully the telephone meeting was not as terrifying as I when assumed as well as it was much more casual than official.
I obtained asked about my pastimes, what I like to do in my spare time and also a few inquiries regarding the Live Chat Representative position. I additionally had some comments on my ‘Live Conversation Meeting’, which was great to listen to.
A great deal of the questions that Joe asked had to do with my individuality. Joe stated that getting on with everybody and also ending up being a part of The Conversation Shop family members was an extremely important factor.
It was a satisfaction to talk on the phone to my possible future bosses and also I hopped on well with them, there was a buzz in the air. At the end of the telephone meeting I was supplied the placement … as well as I approved with fantastic satisfaction, naturally. I mored than the moon and I still am!
When I had actually approved the offer I was emailed the contracts that required to be signed electronically (exactly how cool is that), my working hours, what group I would remain in and all of my log-in information ready for my training.
Not long after this I had a telephone call with John– my Team Leader. This telephone call lasted around 2 hrs and he clarified whatever I required to find out about the “Live Chat Representative” position. I ensured to make great deals of notes in my note pad as it is a lot to take in.
I was then offered the days of when my training would commence (training lasts around 3 weeks and we’re paid throughout the procedure) and also various other information I required to understand about the training procedure consisting of exactly what would take place. John was an enjoyment to talk to and also I felt comfortable talking to him as he claimed he would certainly be there for any kind of queries I might have if I am ever before unclear or stuck.
I have had a poor bout of ill health, which meant I was unable to start my training when prepared. Luckily The Chat Store are a lot of remarkable individuals who are patiently waiting for me to be well enough once again. I have actually never ever known such a comprehending company as well as I really feel privileged to be utilized by them.
Equally as I was about to give up my task search, I came across The Chat Shop. I’m excitedly awaiting getting well as well as starting my training. With any luck I will be a completely fledged real-time chat agent quickly … enjoy this space, my next message will certainly tell you all about my journey with the training procedure.