I had actually been searching for a job working from residence for some time as well as will quit. Most ‘work from home’ jobs that you locate on the internet seem to be some form of pyramid or ‘start your own service’ scheme. Paying a signing up with cost or purchasing their items for you to sell on? No many thanks!

One day I decided to have another little appearance as well as encountered The Chat Store. I saw the “Live Chat Representative” job on their jobs web page and, after reviewing the description, a large wave of happiness came me. Not only did I match their needs to a tee (thorough student with an investigative mind, solid ability to multi-task, high degrees of organisation clean and clear social media job and an inputting speed over 80 words per minute), it also looked like a job that I would really enjoy to do!

I used quickly! I patiently waited for a reply however, to my shock, I had not been waiting long in any way.

Amy, a Group Supervisor at The Chat Shop, emailed me as well as provided me a ‘Live Chat Meeting’; following on from the initial application concerns, this is the initial stage of the recruitment procedure.

I was instead thrilled as I had never ever experienced a meeting this way before. Around 3 o’clock one mid-day, it was time for my meeting using The Chat Shop’s internet site. I opened my internet browser, mosted likely to The Chat Shop homepage and merely clicked the real-time chat tab. I had gotten to my interview.

After presenting myself to a representative that was handling chat at the time, I was rapidly transferred to Amy, who prepared and waiting to begin my interview.

My interview started like any other: we introduced ourselves and had a little of a casual welcoming conversation (that made me feel secure). After that it was on to the major meeting. What was odd was the truth that the conversation was very similar to an in person meeting, except it was via online chat!

The inquiries had to do with my previous experience, why I was requesting the work, how I ‘d deal with certain circumstances and also my expertise of The Chat Store and also their services.

Amy was looking to reveal my toughness and weak points to establish whether I might meet the high expectations that they establish. She would like to know where I would need a little added training and also where I can bring brand-new skills to the group.

Why I wanted the setting was also really essential obviously. Although much of our group is spread out throughout the UK, The Conversation Store is definitely a close weaved group with large ambitions. Each one of us is an important part of providing the outcomes that we provide for customers.

Demands, such as my inputting speed, were checked too of course. Needing to convert several web site site visitors whilst giving client fulfillment indicates that you have to believe and also kind quick.

Amy likewise offered me the chance to ask any type of concerns that I had, as well as she addressed them extensively. I was happy as well as wishing that I did well in my online conversation interview!

As you have actually possibly presumed (by me writing this article) I did do well in my first interview for the live chat job. I was welcomed to the following stage of the application process– a telephone interview with Amy as well as among The Chat Shop’s Co-Founders, Joe.

This is the last stage of their employment procedure and I was proud that I had got this much but I was likewise extremely anxious! Thankfully the telephone interview was not as frightening as I as soon as assumed as well as it was more informal than official.

I obtained inquired about my pastimes, what I like to do in my spare time as well as a few inquiries about the Live Chat Representative position. I additionally had some responses on my ‘Live Chat Meeting’, which was fantastic to listen to.

A great deal of the concerns that Joe asked were about my character. Joe claimed that moving on with everyone and also becoming a part of The Conversation Store family was a really vital factor.

It was a pleasure to speak on the phone to my prospective future managers as well as I hopped on well with them, there was a buzz airborne. At the end of the telephone meeting I was offered the position … and also I accepted with fantastic enjoyment, naturally. I mored than the moon and also I still am!

When I had actually accepted the deal I was emailed the contracts that needed to be signed digitally (just how cool is that), my functioning hours, what group I would certainly remain in and all of my log-in details all set for my training.

Not long after this I had a telephone call with John– my Team Leader. This phone called lasted about 2 hours and he clarified everything I needed to find out about the “Live Conversation Representative” placement. I saw to it to make lots of notes in my notebook as it is a whole lot to take in.

I was then provided the dates of when my training would start (training lasts around 3 weeks and we’re paid during the process) and various other details I needed to know about the training process including exactly what would certainly happen. John was an enjoyment to talk to and also I really felt comfy chatting to him as he stated he would be there for any kind of queries I may have if I am ever unclear or stuck.


I have had a negative spell of ill health, which meant I was incapable to start my training when set up. Thankfully The Conversation Shop are a number of wonderful individuals who are patiently waiting for me to be all right once again. I have actually never known such an understanding company and I really feel blessed to be utilized by them.

Just as I was about to quit my job search, I stumbled across The Conversation Shop. I’m excitedly awaiting healing and beginning my training. Hopefully I shall be a fully fledged real-time conversation agent soon … watch this space, my next blog post will certainly inform you all about my trip via the training process.