I had actually been looking for a work working from home for a while as well as was about to quit. A lot of ‘work from house’ tasks that you find online seem to be some form of pyramid or ‘start your own business’ plan. Paying a joining fee or acquiring their items for you to sell on? No thanks!

One day I chose to have one more little look and stumbled upon The Chat Shop. I saw the “Live Conversation Agent” task on their jobs page and also, after reviewing the summary, a large wave of joy came over me. Not only did I fit their requirements to a tee (precise learner with an inquisitive mind, strong capacity to multi-task, high degrees of organisation clean up social media for a job hunt as well as a typing speed over 80 words per minute), it additionally looked like a task that I would truly love to do!

I used instantly! I patiently waited for a reply but, to my surprise, I had not been waiting long in all.

Amy, a Team Supervisor at The Conversation Store, emailed me and provided me a ‘Live Chat Meeting’; following on from the first application inquiries, this is the initial stage of the employment procedure.

I was rather excited as I had actually never experienced an interview by doing this before. Around 3 o’clock one mid-day, it was time for my interview via The Conversation Shop’s internet site. I opened my browser, went to The Conversation Shop homepage and just clicked the live chat tab. I had actually come to my meeting.

After introducing myself to a representative that was managing chat at the time, I was rapidly transferred to Amy, who prepared and waiting to start my interview.

My meeting began like any other: we presented ourselves as well as had a bit of a laid-back welcoming conversation (that made me feel at ease). Then it was on to the main meeting. What was weird was the reality that the conversation was really comparable to an in person meeting, except it was through online chat!

The concerns had to do with my previous experience, why I was obtaining the job, how I ‘d handle specific scenarios as well as my understanding of The Conversation Store and their solutions.

Amy was looking to disclose my staminas and weak points to determine whether I can meet the high assumptions that they set. She wanted to know where I would certainly require a little additional training as well as where I might bring new talents to the group.

Why I desired the placement was also very important obviously. Although much of our group is spread throughout the UK, The Chat Store is definitely a close knit group with large ambitions. Every one people is an indispensable part of providing the results that we provide for clients.

Needs, such as my keying speed, were evaluated also of course. Needing to convert several internet site site visitors whilst giving customer contentment indicates that you have to assume and also kind quick.

Amy likewise offered me the opportunity to ask any kind of questions that I had, and she addressed them extensively. I was happy and also really hoping that I did well in my live chat interview!

As you’ve probably presumed (by me writing this post) I did succeed in my preliminary meeting for the live chat task. I was invited to the next phase of the application process– a telephone interview with Amy and one of The Chat Shop’s Co-Founders, Joe.

This is the last stage of their employment process as well as I was proud that I had got this much but I was also extremely nervous! Thankfully the telephone interview was not as scary as I when believed as well as it was a lot more laid-back than formal.

I obtained inquired about my pastimes, what I such as to do in my extra time and a couple of inquiries concerning the Live Conversation Representative setting. I also had some responses on my ‘Live Conversation Interview’, which was fantastic to hear.

A great deal of the inquiries that Joe asked had to do with my character. Joe claimed that getting on with everybody and also becoming a part of The Conversation Shop family was a very essential aspect.

It was a pleasure to talk on the phone to my possible future bosses and also I got on well with them, there was a buzz airborne. At the end of the telephone meeting I was used the position … and also I accepted with wonderful pleasure, certainly. I mored than the moon as well as I still am!

Once I had approved the deal I was emailed the agreements that needed to be signed digitally (how trendy is that), my working hours, what team I would be in and all of my log-in details all set for my training.

Not long hereafter I had a phone call with John– my Group Leader. This telephone call lasted about 2 hours and he clarified whatever I needed to understand about the “Live Conversation Representative” position. I saw to it to make lots of notes in my note pad as it is a whole lot to absorb.

I was after that given the dates of when my training would certainly commence (training lasts around 3 weeks and also we’re paid throughout the process) and also other details I needed to understand about the training process consisting of specifically what would take place. John was an enjoyment to speak to as well as I really felt comfy talking to him as he said he would be there for any inquiries I may have if I am ever not sure or stuck.


I have had a poor bout of disease, which meant I was not able to begin my training when set up. Fortunately The Chat Shop are a bunch of fantastic individuals who are patiently waiting on me to be all right again. I have never ever understood such a recognizing business as well as I feel blessed to be used by them.

Equally as I will quit my work search, I came across The Chat Shop. I’m excitedly awaiting recovering and starting my training. Hopefully I will be a fully fledged live conversation agent quickly … watch this room, my next article will tell you everything about my trip through the training procedure.