I had been trying to find a work working from house for a while and also will quit. Many ‘work from house’ jobs that you find online appear to be some form of pyramid or ‘begin your own business’ system. Paying a signing up with fee or buying their products for you to sell on? No many thanks!

Someday I decided to have an additional little appearance as well as came across The Chat Shop. I saw the “Live Conversation Representative” task on their careers web page and also, after reading the summary, a huge wave of joy came over me. Not just did I suit their requirements to a tee (careful student with a curious mind, solid capability to multi-task, high degrees of organisation comcast chat support jobs and also a typing rate over 80 words per min), it likewise felt like a job that I would actually enjoy to do!

I used immediately! I patiently waited for a reply yet, to my surprise, I wasn’t waiting long at all.

Amy, a Team Supervisor at The Conversation Store, emailed me as well as used me a ‘Live Conversation Interview’; adhering to on from the first application questions, this is the first stage of the recruitment procedure.

I was instead thrilled as I had actually never ever experienced an interview this way before. Around 3 o’clock one mid-day, it was time for my interview via The Conversation Store’s internet site. I opened my web browser, went to The Conversation Shop homepage as well as merely clicked the live conversation tab. I had gotten to my meeting.

After introducing myself to a representative that was handling conversation at the time, I was swiftly transferred to Amy, that prepared as well as waiting to start my meeting.

My interview began like any other: we presented ourselves and also had a little of a casual welcoming chat (that made me feel comfortable). Then it was on to the main meeting. What was weird was the reality that the conversation was very comparable to an in person meeting, except it was through real-time chat!

The inquiries were about my previous experience, why I was looking for the job, just how I ‘d take care of certain circumstances as well as my understanding of The Conversation Shop and also their solutions.

Amy was aiming to expose my strengths and weak points to identify whether I can satisfy the high assumptions that they set. She needed to know where I would require a little extra training and where I can bring brand-new talents to the group.

Why I desired the setting was also really crucial obviously. Although much of our group is spread across the UK, The Conversation Store is absolutely a close knit team with big passions. Each one of us is an important part of providing the results that we do for clients.

Requirements, such as my inputting speed, were evaluated as well of course. Needing to transform numerous internet site site visitors whilst supplying consumer complete satisfaction implies that you need to think as well as type fast.

Amy additionally gave me the opportunity to ask any type of concerns that I had, and also she addressed them thoroughly. I was happy as well as wishing that I did well in my live chat meeting!

As you’ve probably thought (by me writing this blog post) I did do well in my first interview for the online chat work. I was welcomed to the following phase of the application process– a telephone meeting with Amy as well as among The Chat Shop’s Co-Founders, Joe.

This is the last stage of their recruitment procedure and also I was proud that I had actually got this much yet I was likewise really anxious! The good news is the telephone meeting was not as terrifying as I once thought as well as it was extra casual than official.

I got asked about my pastimes, what I such as to do in my spare time as well as a couple of questions regarding the Live Chat Agent position. I additionally had some comments on my ‘Live Conversation Meeting’, which was excellent to hear.

A great deal of the inquiries that Joe asked had to do with my personality. Joe stated that proceeding with everyone and ending up being a part of The Conversation Shop household was a really vital factor.

It was a pleasure to speak on the phone to my prospective future managers as well as I jumped on well with them, there was a buzz airborne. At the end of the telephone meeting I was offered the placement … as well as I accepted with wonderful pleasure, certainly. I was over the moon and also I still am!

As soon as I had actually accepted the offer I was emailed the agreements that needed to be signed electronically (exactly how amazing is that), my functioning hrs, what team I would be in and all of my log-in information prepared for my training.

Not long after this I had a call with John– my Team Leader. This phone called lasted around 2 hours and also he clarified everything I required to understand about the “Live Chat Representative” setting. I made certain to make great deals of notes in my note pad as it is a lot to take in.

I was then offered the dates of when my training would begin (training lasts around 3 weeks and also we’re paid throughout the process) and also other details I needed to find out about the training process consisting of precisely what would happen. John was a satisfaction to speak to and I felt comfortable talking to him as he claimed he would be there for any type of queries I might have if I am ever before unclear or stuck.


I have had a poor spell of disease, which indicated I was not able to begin my training when arranged. Luckily The Chat Store are a bunch of wonderful people who are patiently awaiting me to be well enough again. I have actually never ever understood such an understanding firm and also I really feel privileged to be used by them.

Equally as I was about to give up my task search, I stumbled across The Conversation Shop. I’m excitedly awaiting recovering as well as beginning my training. Ideally I will be a completely fledged live chat agent soon … view this space, my next post will certainly tell you everything about my journey through the training process.