I had actually been seeking a work working from home for some time and also was about to give up. The majority of ‘work from home’ work that you locate on the internet appear to be some kind of pyramid or ‘start your very own business’ system. Paying a signing up with cost or buying their products for you to sell on? No thanks!

Eventually I decided to have another little look and also stumbled upon The Chat Store. I saw the “Live Chat Representative” work on their jobs web page and, after reading the summary, a big wave of happiness came me. Not only did I match their demands to a tee (meticulous student with a curious mind, strong capability to multi-task, high levels of organisation content and social media jobs and also a keying speed above 80 words per min), it likewise seemed like a job that I would truly love to do!

I used immediately! I patiently awaited a reply however, to my surprise, I wasn’t waiting long in all.

Amy, a Team Supervisor at The Chat Shop, emailed me and supplied me a ‘Live Conversation Interview’; complying with on from the first application concerns, this is the initial stage of the recruitment process.

I was instead delighted as I had never experienced an interview by doing this prior to. Around 3 o’clock one mid-day, it was time for my interview via The Chat Store’s website. I opened my internet browser, went to The Chat Shop homepage and just clicked the online conversation tab. I had arrived at my interview.

After introducing myself to an agent that was taking care of chat at the time, I was quickly transferred to Amy, who was ready and also waiting to begin my meeting.

My interview began like any other: we presented ourselves and had a little of an informal welcoming conversation (that made me feel secure). After that it was on to the primary interview. What was odd was the reality that the conversation was very comparable to a face-to-face meeting, other than it was by means of real-time chat!

The questions were about my previous experience, why I was getting the job, exactly how I would certainly take care of particular scenarios as well as my expertise of The Conversation Store and also their services.

Amy was wanting to reveal my toughness and also weak points to identify whether I might meet the high assumptions that they set. She wanted to know where I would require a little added training and where I can bring brand-new talents to the team.

Why I desired the placement was also very crucial obviously. Although much of our group is spread out across the UK, The Conversation Shop is certainly a close weaved group with huge passions. Each one people is an important part of delivering the outcomes that we do for customers.

Requirements, such as my keying rate, were tested as well certainly. Having to transform multiple site visitors whilst offering client complete satisfaction means that you need to think as well as kind quickly.

Amy also offered me the chance to ask any type of questions that I had, and she addressed them completely. I was happy and also hoping that I succeeded in my real-time chat interview!

As you’ve probably presumed (by me writing this article) I did do well in my first meeting for the real-time conversation task. I was invited to the next stage of the application procedure– a telephone meeting with Amy and among The Chat Store’s Co-Founders, Joe.

This is the last stage of their employment procedure and I was proud that I had actually got this far however I was also extremely nervous! Luckily the telephone meeting was not as scary as I once believed and it was a lot more casual than official.

I obtained inquired about my pastimes, what I like to do in my leisure and also a few inquiries about the Live Conversation Agent placement. I additionally had some comments on my ‘Live Conversation Interview’, which was excellent to listen to.

A great deal of the questions that Joe asked were about my personality. Joe claimed that proceeding with everybody and coming to be a part of The Chat Store household was a really vital aspect.

It was a satisfaction to speak on the phone to my potential future managers and also I got on well with them, there was a buzz in the air. At the end of the telephone meeting I was supplied the position … as well as I accepted with great satisfaction, obviously. I was over the moon and I still am!

As soon as I had accepted the deal I was emailed the agreements that required to be authorized digitally (how amazing is that), my functioning hrs, what group I would remain in and all of my log-in details ready for my training.

Not long after this I had a call with John– my Group Leader. This telephone call lasted about 2 hrs as well as he described everything I required to learn about the “Live Chat Agent” placement. I saw to it to make lots of notes in my notebook as it is a whole lot to absorb.

I was then given the dates of when my training would certainly commence (training lasts around 3 weeks and we’re paid throughout the process) and also other details I needed to learn about the training process consisting of exactly what would certainly occur. John was an enjoyment to speak to and I felt comfy talking to him as he claimed he would certainly be there for any questions I might have if I am ever unclear or stuck.


I have had a poor round of disease, which meant I was unable to begin my training when organized. The Good News Is The Chat Store are a lot of remarkable individuals who are patiently waiting on me to be all right again. I have actually never ever recognized such a recognizing firm and I really feel privileged to be employed by them.

Just as I was about to quit my task search, I came across The Chat Store. I’m eagerly waiting for getting well and also starting my training. With any luck I will be a totally fledged live chat agent soon … view this area, my following article will certainly inform you all about my trip through the training process.