I had actually been looking for a work functioning from house for some time and also will quit. A lot of ‘work from residence’ work that you locate online seem to be some form of pyramid or ‘start your very own organization’ plan. Paying a signing up with fee or getting their items for you to sell on? No many thanks!

Eventually I decided to have one more little look as well as discovered The Chat Shop. I saw the “Live Chat Agent” job on their careers web page and, after reading the description, a big wave of joy came me. Not only did I match their requirements to a tee (precise student with an investigative mind, strong capability to multi-task, high levels of organisation cop loses job over social media as well as a keying speed over 80 words per min), it also seemed like a job that I would truly love to do!

I applied straight away! I patiently waited for a reply yet, to my shock, I wasn’t waiting long in all.

Amy, a Group Supervisor at The Conversation Shop, emailed me and used me a ‘Live Chat Meeting’; following on from the initial application inquiries, this is the first stage of the employment procedure.

I was rather delighted as I had never experienced an interview in this way before. Around 3 o’clock one afternoon, it was time for my meeting by means of The Conversation Store’s site. I opened my browser, mosted likely to The Chat Store homepage and merely clicked the online chat tab. I had actually come to my interview.

After presenting myself to an agent that was handling chat at the time, I was promptly moved to Amy, who was ready and also waiting to start my meeting.

My meeting began like any other: we presented ourselves as well as had a bit of an informal welcoming conversation (which made me really feel at ease). After that it was on to the major interview. What was weird was the truth that the discussion was extremely comparable to a face-to-face meeting, other than it was through live conversation!

The concerns were about my previous experience, why I was requesting the task, exactly how I would certainly manage certain circumstances and also my knowledge of The Conversation Store and also their services.

Amy was aiming to reveal my toughness as well as weak points to determine whether I might satisfy the high expectations that they set. She would like to know where I would certainly need a little added training and also where I might bring new skills to the group.

Why I desired the setting was additionally extremely crucial naturally. Although much of our group is spread across the UK, The Conversation Store is absolutely a close knit group with large passions. Each one of us is an integral part of delivering the results that we provide for clients.

Demands, such as my keying speed, were examined as well of course. Having to convert several web site visitors whilst giving customer complete satisfaction means that you need to believe as well as type quickly.

Amy additionally offered me the possibility to ask any type of questions that I had, as well as she addressed them thoroughly. I was happy and also wishing that I did well in my real-time conversation meeting!

As you’ve probably thought (by me writing this article) I did succeed in my initial meeting for the real-time conversation work. I was welcomed to the following stage of the application process– a telephone meeting with Amy and also among The Chat Store’s Co-Founders, Joe.

This is the last stage of their employment procedure and also I was proud that I had got this much however I was likewise extremely anxious! Luckily the telephone interview was not as scary as I once assumed as well as it was much more informal than official.

I obtained inquired about my hobbies, what I such as to do in my leisure and also a couple of concerns concerning the Live Chat Agent placement. I additionally had some responses on my ‘Live Conversation Meeting’, which was terrific to hear.

A lot of the concerns that Joe asked were about my personality. Joe claimed that getting on with everybody and also ending up being a part of The Chat Shop family members was an extremely important aspect.

It was a pleasure to talk on the phone to my potential future managers and I jumped on well with them, there was a buzz airborne. At the end of the telephone interview I was provided the placement … and also I approved with excellent satisfaction, certainly. I was over the moon and I still am!

As soon as I had accepted the deal I was emailed the contracts that required to be authorized electronically (how great is that), my working hours, what group I would certainly remain in and all of my log-in details all set for my training.

Not long after this I had a telephone call with John– my Team Leader. This telephone call lasted about 2 hours and he explained every little thing I needed to learn about the “Live Chat Agent” position. I made certain to make great deals of notes in my note pad as it is a lot to absorb.

I was after that provided the days of when my training would commence (training lasts around 3 weeks and we’re paid throughout the process) and other information I needed to understand about the training procedure consisting of exactly what would certainly happen. John was a satisfaction to speak with and also I felt comfortable chatting to him as he stated he would certainly be there for any kind of queries I may have if I am ever not sure or stuck.


I have had a bad spell of illness, which meant I was unable to begin my training when arranged. Thankfully The Chat Shop are a lot of terrific individuals that are patiently waiting for me to be well enough once more. I have never ever understood such an understanding firm and I feel blessed to be used by them.

Just as I will give up my job search, I stumbled across The Chat Store. I’m eagerly waiting for getting well and starting my training. Hopefully I shall be a fully fledged real-time chat agent soon … watch this area, my next blog post will tell you everything about my journey with the training procedure.