I had been trying to find a work functioning from residence for some time and will surrender. The majority of ‘work from house’ tasks that you discover on-line appear to be some type of pyramid or ‘start your very own service’ plan. Paying a joining charge or acquiring their products for you to sell on? No many thanks!

One day I chose to have another little look as well as stumbled upon The Chat Store. I saw the “Live Chat Agent” task on their professions web page and, after reading the summary, a large wave of happiness came me. Not only did I match their needs to a tee (thorough learner with an investigative mind, solid capability to multi-task, high levels of organisation crowd chat jobs and also a typing speed above 80 words per min), it likewise seemed like a task that I would actually enjoy to do!

I used immediately! I patiently awaited a reply however, to my surprise, I wasn’t waiting long in any way.

Amy, a Team Manager at The Chat Shop, emailed me and offered me a ‘Live Conversation Interview’; complying with on from the initial application concerns, this is the first stage of the employment process.

I was instead thrilled as I had never ever experienced a meeting in this way prior to. Around 3 o’clock one afternoon, it was time for my interview using The Conversation Shop’s site. I opened my browser, mosted likely to The Chat Shop homepage and also merely clicked the online conversation tab. I had actually arrived at my interview.

After introducing myself to an agent that was managing chat at the time, I was promptly moved to Amy, that was ready as well as waiting to begin my interview.

My meeting started like any other: we presented ourselves and had a bit of a laid-back inviting conversation (that made me really feel at ease). Then it was on to the main meeting. What was odd was the reality that the conversation was very similar to a face-to-face meeting, other than it was using online conversation!

The concerns had to do with my previous experience, why I was applying for the job, exactly how I ‘d handle specific scenarios and my understanding of The Chat Store and also their solutions.

Amy was seeking to disclose my strengths and also weaknesses to determine whether I can satisfy the high assumptions that they establish. She wished to know where I would need a little added training as well as where I could bring new abilities to the team.

Why I wanted the setting was additionally extremely vital naturally. Although much of our group is spread out throughout the UK, The Chat Shop is absolutely a close knit group with large aspirations. Each and every one people is an important part of supplying the outcomes that we do for clients.

Needs, such as my keying rate, were examined as well obviously. Having to transform several site site visitors whilst offering customer satisfaction means that you have to think and kind fast.

Amy also offered me the possibility to ask any kind of questions that I had, as well as she addressed them completely. I enjoyed and really hoping that I succeeded in my live conversation interview!

As you’ve possibly thought (by me writing this article) I did succeed in my preliminary interview for the real-time chat job. I was welcomed to the following phase of the application procedure– a telephone interview with Amy as well as among The Chat Store’s Co-Founders, Joe.

This is the last stage of their recruitment process as well as I was proud that I had actually got this much but I was additionally really nervous! Luckily the telephone interview was not as terrifying as I when thought and it was more informal than official.

I obtained asked about my hobbies, what I such as to do in my spare time and also a few concerns concerning the Live Conversation Representative setting. I also had some feedback on my ‘Live Conversation Meeting’, which was fantastic to listen to.

A great deal of the questions that Joe asked were about my individuality. Joe claimed that getting on with everyone and coming to be a part of The Chat Shop household was a very essential factor.

It was an enjoyment to talk on the phone to my potential future employers as well as I got on well with them, there was a buzz airborne. At the end of the telephone meeting I was offered the setting … and also I accepted with terrific satisfaction, naturally. I mored than the moon and I still am!

As soon as I had accepted the offer I was emailed the contracts that needed to be authorized digitally (just how cool is that), my functioning hours, what group I would remain in and all of my log-in details ready for my training.

Not long after this I had a telephone call with John– my Group Leader. This telephone call lasted around 2 hrs and he clarified everything I needed to understand about the “Live Conversation Agent” placement. I saw to it to make great deals of notes in my note pad as it is a lot to absorb.

I was then given the dates of when my training would certainly begin (training lasts around 3 weeks and we’re paid during the process) as well as various other details I required to learn about the training process including specifically what would take place. John was a satisfaction to speak with as well as I felt comfy talking to him as he claimed he would certainly be there for any kind of questions I may have if I am ever before unsure or stuck.


I have had a negative spell of disease, which meant I was not able to start my training when arranged. Fortunately The Conversation Shop are a lot of fantastic individuals that are patiently awaiting me to be well enough again. I have never known such a comprehending firm and also I feel fortunate to be employed by them.

Equally as I was about to quit my task search, I stumbled across The Chat Store. I’m excitedly awaiting recovering and also beginning my training. Ideally I will be a completely fledged live conversation agent quickly … see this space, my following post will certainly tell you everything about my journey via the training process.