I had been looking for a task functioning from home for a while and also was about to quit. A lot of ‘function from residence’ jobs that you locate online appear to be some form of pyramid or ‘start your very own service’ system. Paying a joining cost or purchasing their products for you to sell on? No thanks!

Someday I chose to have another little look and encountered The Chat Shop. I saw the “Live Conversation Representative” job on their jobs web page and, after reviewing the description, a large wave of happiness came me. Not just did I suit their demands to a tee (precise student with an analytical mind, solid ability to multi-task, high degrees of organisation current job market for social media marketing and also a keying speed over 80 words per min), it also seemed like a job that I would really like to do!

I applied quickly! I patiently awaited a reply however, to my surprise, I had not been waiting long whatsoever.

Amy, a Group Supervisor at The Chat Shop, emailed me as well as provided me a ‘Live Conversation Meeting’; adhering to on from the first application concerns, this is the initial stage of the recruitment procedure.

I was rather excited as I had never ever experienced an interview by doing this prior to. Around 3 o’clock one afternoon, it was time for my interview via The Chat Store’s internet site. I opened my browser, mosted likely to The Conversation Shop homepage and also merely clicked the live conversation tab. I had actually reached my interview.

After presenting myself to an agent that was managing conversation at the time, I was rapidly transferred to Amy, who was ready as well as waiting to begin my meeting.

My meeting began like any other: we introduced ourselves as well as had a bit of an informal inviting chat (which made me really feel comfortable). Then it was on to the main interview. What was odd was the reality that the discussion was extremely similar to a face-to-face meeting, other than it was by means of real-time chat!

The questions had to do with my previous experience, why I was getting the work, exactly how I ‘d manage specific situations and also my understanding of The Conversation Store and also their services.

Amy was seeking to reveal my staminas and also weaknesses to establish whether I can satisfy the high expectations that they set. She would like to know where I would need a little extra training as well as where I could bring brand-new abilities to the team.

Why I wanted the setting was likewise extremely crucial naturally. Although much of our group is spread out across the UK, The Conversation Store is definitely a close weaved group with huge passions. Each and every one of us is an important part of supplying the results that we provide for customers.

Requirements, such as my typing rate, were tested too of course. Needing to transform several internet site site visitors whilst providing client fulfillment means that you have to assume and also type quickly.

Amy additionally offered me the possibility to ask any kind of inquiries that I had, and also she addressed them extensively. I was happy and also hoping that I succeeded in my live chat interview!

As you have actually most likely guessed (by me creating this article) I did do well in my preliminary interview for the live conversation task. I was welcomed to the following stage of the application process– a telephone meeting with Amy and one of The Chat Shop’s Co-Founders, Joe.

This is the last stage of their recruitment procedure and I was proud that I had actually got this far but I was likewise very nervous! Luckily the telephone interview was not as scary as I when believed as well as it was a lot more laid-back than official.

I obtained inquired about my pastimes, what I like to do in my extra time as well as a couple of inquiries regarding the Live Chat Representative setting. I also had some responses on my ‘Live Chat Interview’, which was excellent to hear.

A lot of the inquiries that Joe asked had to do with my character. Joe claimed that getting on with everyone as well as ending up being a part of The Chat Store household was an extremely essential element.

It was a pleasure to speak on the phone to my prospective future managers and also I hopped on well with them, there was a buzz airborne. At the end of the telephone meeting I was offered the position … as well as I approved with excellent enjoyment, certainly. I was over the moon and also I still am!

As soon as I had actually approved the offer I was emailed the agreements that required to be signed digitally (how cool is that), my working hrs, what team I would be in and all of my log-in details all set for my training.

Not long after this I had a telephone call with John– my Team Leader. This call lasted around 2 hours and also he described whatever I needed to understand about the “Live Conversation Representative” placement. I saw to it to make lots of notes in my note pad as it is a whole lot to absorb.

I was then given the days of when my training would certainly begin (training lasts around 3 weeks as well as we’re paid during the process) as well as other details I required to know about the training procedure including specifically what would certainly occur. John was a satisfaction to speak with and I felt comfy talking to him as he stated he would certainly be there for any kind of queries I may have if I am ever unclear or stuck.


I have had a negative round of ill health, which indicated I was not able to start my training when prepared. The Good News Is The Conversation Store are a bunch of wonderful people who are patiently waiting for me to be all right again. I have actually never ever recognized such a recognizing business as well as I feel privileged to be employed by them.

Equally as I will surrender my job search, I stumbled across The Chat Shop. I’m eagerly waiting for getting well and also starting my training. Hopefully I will be a completely fledged real-time chat agent soon … view this space, my next message will certainly inform you all about my trip through the training process.