I had been seeking a task working from home for some time as well as was about to give up. Many ‘function from house’ jobs that you locate on-line appear to be some form of pyramid or ‘begin your very own company’ system. Paying a joining charge or purchasing their items for you to sell on? No thanks!

Eventually I chose to have one more little look and encountered The Chat Store. I saw the “Live Chat Agent” task on their careers page and also, after reviewing the description, a large wave of happiness came by me. Not only did I fit their needs to a tee (careful student with an investigative mind, strong capability to multi-task, high levels of organisation customer chat support job description and also a typing speed over 80 words per minute), it additionally felt like a task that I would really like to do!

I used immediately! I patiently waited for a reply yet, to my surprise, I wasn’t waiting long whatsoever.

Amy, a Group Supervisor at The Conversation Store, emailed me and supplied me a ‘Live Chat Meeting’; adhering to on from the preliminary application inquiries, this is the initial stage of the recruitment procedure.

I was instead excited as I had actually never ever experienced an interview this way before. Around 3 o’clock one mid-day, it was time for my meeting via The Chat Shop’s site. I opened my internet browser, mosted likely to The Chat Store homepage and simply clicked the live chat tab. I had gotten to my meeting.

After introducing myself to a representative that was handling conversation at the time, I was rapidly transferred to Amy, that was ready and also waiting to start my interview.

My meeting began like any other: we presented ourselves and also had a little bit of a casual welcoming conversation (that made me really feel comfortable). Then it was on to the primary interview. What was strange was the reality that the discussion was really similar to an in person meeting, other than it was through real-time conversation!

The concerns were about my previous experience, why I was getting the task, how I ‘d handle specific situations and also my expertise of The Chat Store and their services.

Amy was seeking to expose my toughness as well as weak points to establish whether I can meet the high expectations that they establish. She wished to know where I would certainly require a little added training and where I can bring new skills to the group.

Why I desired the placement was additionally really important obviously. Although much of our team is spread out across the UK, The Chat Shop is absolutely a close knit group with large passions. Each one people is an important part of supplying the outcomes that we provide for customers.

Requirements, such as my keying speed, were tested as well of course. Needing to convert numerous web site site visitors whilst supplying client fulfillment implies that you have to believe and type quickly.

Amy additionally gave me the possibility to ask any type of concerns that I had, and also she addressed them extensively. I enjoyed as well as hoping that I succeeded in my live conversation meeting!

As you’ve most likely presumed (by me composing this post) I did do well in my first interview for the real-time chat task. I was invited to the following stage of the application process– a telephone interview with Amy and also one of The Chat Store’s Co-Founders, Joe.

This is the last stage of their employment procedure as well as I was proud that I had got this much however I was likewise really nervous! Thankfully the telephone interview was not as scary as I once thought and also it was extra informal than official.

I got asked about my leisure activities, what I such as to do in my extra time as well as a few inquiries regarding the Live Chat Representative setting. I additionally had some comments on my ‘Live Chat Interview’, which was fantastic to hear.

A great deal of the concerns that Joe asked were about my individuality. Joe said that proceeding with everyone and ending up being a part of The Conversation Shop household was a very essential element.

It was a pleasure to speak on the phone to my prospective future bosses and I hopped on well with them, there was a buzz airborne. At the end of the telephone interview I was provided the position … and also I accepted with great enjoyment, naturally. I mored than the moon as well as I still am!

When I had actually accepted the deal I was emailed the contracts that required to be authorized digitally (just how trendy is that), my working hours, what group I would be in and all of my log-in details prepared for my training.

Not long after this I had a phone call with John– my Team Leader. This call lasted around 2 hours as well as he explained whatever I needed to learn about the “Live Conversation Agent” setting. I made sure to make great deals of notes in my notebook as it is a great deal to absorb.

I was then offered the days of when my training would commence (training lasts around 3 weeks and also we’re paid during the procedure) and also other information I required to know about the training procedure including specifically what would occur. John was an enjoyment to speak with as well as I really felt comfortable talking to him as he said he would certainly be there for any type of queries I might have if I am ever uncertain or stuck.


I have had a poor bout of ill health, which meant I was unable to start my training when prepared. Luckily The Chat Shop are a lot of remarkable individuals that are patiently waiting for me to be well enough once more. I have actually never ever recognized such a recognizing business and also I really feel fortunate to be employed by them.

Just as I will quit my work search, I came across The Chat Shop. I’m eagerly awaiting recovering and also starting my training. Hopefully I shall be a fully fledged live conversation representative quickly … see this room, my following message will certainly inform you everything about my trip through the training procedure.