I had been looking for a task functioning from house for a while as well as will surrender. Most ‘work from residence’ jobs that you discover on the internet seem to be some form of pyramid or ‘start your very own service’ scheme. Paying a signing up with cost or purchasing their items for you to sell on? No many thanks!

One day I made a decision to have an additional little appearance as well as encountered The Chat Store. I saw the “Live Conversation Agent” task on their jobs web page and also, after reading the summary, a large wave of joy came me. Not just did I fit their requirements to a tee (careful student with a curious mind, strong ability to multi-task, high degrees of organisation customer service at home chat job and an inputting rate over 80 words per minute), it additionally looked like a task that I would truly enjoy to do!

I applied straight away! I patiently waited for a reply but, to my surprise, I wasn’t waiting long in any way.

Amy, a Group Manager at The Chat Store, emailed me and also used me a ‘Live Chat Interview’; following on from the initial application concerns, this is the initial stage of the employment procedure.

I was rather excited as I had actually never experienced an interview by doing this before. Around 3 o’clock one mid-day, it was time for my meeting through The Chat Shop’s web site. I opened my web browser, went to The Conversation Shop homepage as well as merely clicked the online chat tab. I had come to my interview.

After presenting myself to a representative that was managing conversation at the time, I was rapidly moved to Amy, who was ready and waiting to begin my meeting.

My meeting started like any other: we introduced ourselves as well as had a little bit of an informal inviting conversation (that made me feel at ease). After that it was on to the major meeting. What was strange was the truth that the discussion was extremely comparable to a face-to-face meeting, except it was via real-time conversation!

The questions were about my previous experience, why I was applying for the work, just how I would certainly take care of particular situations and my expertise of The Conversation Shop and also their solutions.

Amy was wanting to expose my strengths and weak points to figure out whether I can fulfill the high expectations that they set. She wanted to know where I would need a little added training and where I could bring brand-new talents to the team.

Why I wanted the setting was likewise very crucial certainly. Although much of our team is spread across the UK, The Conversation Store is definitely a close knit group with huge passions. Each and every one of us is an indispensable part of supplying the results that we provide for clients.

Requirements, such as my inputting speed, were examined also obviously. Needing to convert several site site visitors whilst giving customer contentment means that you need to think and type quickly.

Amy additionally offered me the chance to ask any kind of concerns that I had, and also she addressed them completely. I was happy as well as hoping that I did well in my online conversation interview!

As you’ve probably thought (by me creating this article) I did do well in my initial meeting for the live chat job. I was invited to the following stage of the application procedure– a telephone meeting with Amy and also among The Conversation Store’s Co-Founders, Joe.

This is the last stage of their recruitment process and also I was proud that I had got this much however I was likewise very nervous! Thankfully the telephone meeting was not as frightening as I when assumed and it was extra casual than formal.

I got inquired about my hobbies, what I like to do in my leisure and a couple of inquiries concerning the Live Chat Representative setting. I likewise had some comments on my ‘Live Conversation Interview’, which was wonderful to hear.

A lot of the questions that Joe asked had to do with my individuality. Joe stated that proceeding with everyone and also coming to be a part of The Conversation Shop family was a really important element.

It was a pleasure to talk on the phone to my prospective future managers and I got on well with them, there was a buzz in the air. At the end of the telephone interview I was offered the setting … as well as I approved with terrific pleasure, naturally. I mored than the moon and I still am!

As soon as I had actually accepted the offer I was emailed the contracts that needed to be signed electronically (exactly how great is that), my working hrs, what team I would certainly be in and all of my log-in information all set for my training.

Not long hereafter I had a telephone call with John– my Team Leader. This phone called lasted around 2 hrs as well as he discussed everything I needed to learn about the “Live Chat Representative” position. I made certain to make great deals of notes in my notebook as it is a great deal to absorb.

I was then provided the dates of when my training would begin (training lasts around 3 weeks and also we’re paid during the procedure) and also various other information I needed to understand about the training process including exactly what would certainly take place. John was a satisfaction to speak to as well as I felt comfortable talking to him as he stated he would be there for any kind of questions I may have if I am ever unsure or stuck.


I have had a negative round of ill health, which implied I was unable to begin my training when prepared. Thankfully The Conversation Store are a number of terrific individuals that are patiently waiting on me to be well enough once more. I have never understood such a comprehending firm as well as I feel blessed to be employed by them.

Equally as I was about to give up my work search, I stumbled across The Conversation Shop. I’m eagerly waiting for recovering and starting my training. With any luck I will be a fully fledged live chat agent quickly … watch this room, my next message will inform you all about my trip through the training procedure.