I had been seeking a task functioning from residence for a while and will surrender. Most ‘work from home’ work that you locate on-line seem to be some type of pyramid or ‘start your very own service’ scheme. Paying a signing up with fee or buying their products for you to sell on? No thanks!
Someday I chose to have an additional little look and found The Chat Shop. I saw the “Live Chat Representative” task on their careers page and, after checking out the summary, a huge wave of joy came over me. Not just did I suit their demands to a tee (meticulous learner with an investigative mind, strong capacity to multi-task, high degrees of organisation customer service chat process jobs as well as an inputting speed above 80 words per min), it likewise seemed like a task that I would really enjoy to do!
I applied quickly! I patiently waited for a reply but, to my shock, I wasn’t waiting long whatsoever.
Amy, a Group Manager at The Chat Shop, emailed me and also provided me a ‘Live Conversation Meeting’; following on from the preliminary application inquiries, this is the first stage of the employment process.
I was instead thrilled as I had never ever experienced a meeting by doing this before. Around 3 o’clock one mid-day, it was time for my meeting via The Conversation Store’s internet site. I opened my internet browser, went to The Chat Shop homepage and simply clicked the live chat tab. I had actually come to my interview.
After presenting myself to a representative that was handling chat at the time, I was promptly transferred to Amy, that prepared and also waiting to start my meeting.
My meeting started like any other: we presented ourselves and also had a bit of a laid-back welcoming chat (which made me feel at ease). Then it was on to the primary meeting. What was odd was the truth that the discussion was really comparable to an in person meeting, other than it was using real-time conversation!
The questions were about my previous experience, why I was obtaining the work, exactly how I ‘d manage specific circumstances as well as my expertise of The Conversation Shop and also their solutions.
Amy was aiming to reveal my toughness and weaknesses to identify whether I might meet the high expectations that they establish. She wanted to know where I would require a little added training as well as where I might bring brand-new talents to the group.
Why I wanted the setting was additionally very essential obviously. Although much of our team is spread out throughout the UK, The Conversation Shop is definitely a close knit group with large passions. Each and every one people is an important part of providing the results that we do for clients.
Needs, such as my keying speed, were examined too obviously. Needing to convert multiple site visitors whilst offering customer fulfillment suggests that you have to assume as well as type quickly.
Amy likewise provided me the opportunity to ask any kind of questions that I had, and she answered them thoroughly. I enjoyed as well as hoping that I did well in my online conversation interview!
As you have actually possibly presumed (by me composing this blog post) I did do well in my initial meeting for the live conversation work. I was invited to the following phase of the application process– a telephone meeting with Amy and among The Chat Shop’s Co-Founders, Joe.
This is the last stage of their recruitment procedure as well as I was proud that I had got this much however I was additionally very anxious! Luckily the telephone interview was not as terrifying as I when thought and also it was extra laid-back than formal.
I got inquired about my hobbies, what I such as to do in my leisure and also a couple of concerns regarding the Live Chat Agent placement. I also had some responses on my ‘Live Chat Interview’, which was fantastic to hear.
A great deal of the questions that Joe asked had to do with my personality. Joe stated that proceeding with everyone and ending up being a part of The Chat Shop family members was an extremely crucial factor.
It was an enjoyment to talk on the phone to my prospective future bosses as well as I got on well with them, there was a buzz in the air. At the end of the telephone meeting I was supplied the position … as well as I accepted with excellent enjoyment, naturally. I was over the moon as well as I still am!
As soon as I had actually approved the offer I was emailed the contracts that required to be signed electronically (just how trendy is that), my working hours, what group I would certainly remain in and all of my log-in details all set for my training.
Not long after this I had a call with John– my Group Leader. This call lasted about 2 hours and also he explained everything I needed to understand about the “Live Chat Representative” placement. I made sure to make lots of notes in my note pad as it is a lot to absorb.
I was then given the days of when my training would certainly begin (training lasts around 3 weeks as well as we’re paid during the procedure) as well as various other information I required to learn about the training process including specifically what would take place. John was an enjoyment to talk to and I really felt comfortable talking to him as he said he would be there for any kind of queries I may have if I am ever not sure or stuck.
I have had a bad bout of ill health, which meant I was unable to begin my training when arranged. Thankfully The Chat Shop are a bunch of fantastic people that are patiently awaiting me to be all right again. I have actually never ever recognized such a comprehending company and also I really feel fortunate to be employed by them.
Equally as I will surrender my job search, I came across The Chat Store. I’m eagerly awaiting recovering as well as beginning my training. Hopefully I shall be a completely fledged live conversation agent quickly … enjoy this room, my following post will inform you everything about my trip with the training process.