I had actually been trying to find a job working from home for a while and also was about to quit. The majority of ‘function from house’ work that you discover on the internet seem to be some form of pyramid or ‘begin your own organization’ system. Paying a joining charge or purchasing their items for you to sell on? No thanks!

Someday I chose to have an additional little appearance and also came across The Conversation Store. I saw the “Live Conversation Agent” work on their occupations page as well as, after checking out the summary, a huge wave of happiness came by me. Not just did I suit their needs to a tee (precise student with a curious mind, solid ability to multi-task, high levels of organisation customer service chat representative job and an inputting speed over 80 words per minute), it also looked like a work that I would really like to do!

I used straight away! I patiently awaited a reply but, to my surprise, I had not been waiting long in all.

Amy, a Team Manager at The Conversation Shop, emailed me and provided me a ‘Live Chat Interview’; complying with on from the initial application concerns, this is the initial stage of the employment process.

I was rather delighted as I had actually never experienced a meeting this way prior to. Around 3 o’clock one afternoon, it was time for my meeting through The Chat Shop’s web site. I opened my browser, mosted likely to The Conversation Shop homepage and also just clicked the live chat tab. I had reached my interview.

After presenting myself to a representative that was managing conversation at the time, I was rapidly transferred to Amy, who was ready and waiting to begin my interview.

My interview began like any other: we presented ourselves and also had a little of a laid-back welcoming chat (that made me feel at ease). Then it was on to the primary meeting. What was strange was the fact that the discussion was really comparable to a face-to-face meeting, other than it was using real-time conversation!

The concerns had to do with my previous experience, why I was applying for the job, exactly how I would certainly take care of particular scenarios and also my expertise of The Conversation Shop as well as their solutions.

Amy was seeking to expose my staminas and weak points to identify whether I could satisfy the high expectations that they set. She would like to know where I would need a little additional training and also where I could bring new talents to the team.

Why I desired the position was additionally very crucial of course. Although much of our team is spread throughout the UK, The Conversation Store is absolutely a close knit team with large passions. Each one of us is an indispensable part of providing the results that we do for clients.

Demands, such as my typing speed, were evaluated as well obviously. Needing to transform numerous site site visitors whilst giving customer contentment implies that you have to think and kind quickly.

Amy likewise offered me the possibility to ask any kind of concerns that I had, and she answered them extensively. I was happy and hoping that I did well in my online conversation meeting!

As you’ve possibly thought (by me writing this article) I did do well in my first interview for the live conversation work. I was welcomed to the following phase of the application process– a telephone interview with Amy and also among The Chat Store’s Co-Founders, Joe.

This is the last stage of their recruitment process as well as I was proud that I had actually got this much yet I was likewise extremely nervous! Luckily the telephone meeting was not as scary as I once thought as well as it was more laid-back than formal.

I obtained asked about my pastimes, what I such as to do in my spare time and also a few inquiries about the Live Chat Representative placement. I likewise had some feedback on my ‘Live Conversation Meeting’, which was fantastic to hear.

A great deal of the questions that Joe asked were about my character. Joe said that proceeding with everybody and also becoming a part of The Chat Store household was an extremely essential variable.

It was a pleasure to talk on the phone to my potential future bosses and I hopped on well with them, there was a buzz in the air. At the end of the telephone interview I was offered the position … as well as I accepted with fantastic enjoyment, obviously. I was over the moon as well as I still am!

As soon as I had actually approved the deal I was emailed the agreements that required to be signed digitally (exactly how cool is that), my functioning hours, what team I would be in and all of my log-in information ready for my training.

Not long after this I had a call with John– my Team Leader. This phone called lasted around 2 hrs and he discussed everything I required to understand about the “Live Conversation Representative” placement. I ensured to make lots of notes in my note pad as it is a great deal to absorb.

I was after that given the days of when my training would commence (training lasts around 3 weeks as well as we’re paid throughout the procedure) and also other details I required to find out about the training procedure including precisely what would happen. John was a pleasure to talk to as well as I felt comfy chatting to him as he said he would certainly be there for any questions I may have if I am ever unclear or stuck.


I have had a poor spell of illness, which indicated I was unable to begin my training when arranged. Thankfully The Chat Store are a number of wonderful individuals that are patiently waiting for me to be all right once again. I have never understood such a comprehending business as well as I feel blessed to be employed by them.

Just as I was about to give up my work search, I stumbled across The Chat Store. I’m eagerly waiting for getting well and also beginning my training. Ideally I shall be a fully fledged live chat representative soon … see this room, my next article will tell you everything about my journey with the training process.