I had actually been seeking a work functioning from home for some time as well as will give up. Many ‘work from home’ work that you find online appear to be some type of pyramid or ‘start your own company’ plan. Paying a joining charge or getting their products for you to sell on? No thanks!

Eventually I determined to have an additional little look as well as discovered The Chat Store. I saw the “Live Conversation Representative” job on their occupations web page and also, after checking out the description, a big wave of joy came by me. Not just did I fit their demands to a tee (precise student with an analytical mind, strong capacity to multi-task, high degrees of organisation customer service chat support job description as well as an inputting rate above 80 words per min), it also appeared like a work that I would actually enjoy to do!

I used instantly! I patiently waited for a reply however, to my surprise, I wasn’t waiting long at all.

Amy, a Group Manager at The Chat Shop, emailed me and provided me a ‘Live Chat Interview’; following on from the initial application inquiries, this is the first stage of the recruitment process.

I was rather delighted as I had never ever experienced an interview by doing this before. Around 3 o’clock one afternoon, it was time for my interview via The Chat Shop’s site. I opened my browser, mosted likely to The Chat Shop homepage and simply clicked the online conversation tab. I had actually arrived at my interview.

After presenting myself to an agent that was handling chat at the time, I was quickly moved to Amy, that prepared as well as waiting to start my meeting.

My meeting started like any other: we introduced ourselves and also had a little of a laid-back inviting conversation (which made me really feel secure). After that it was on to the major interview. What was unusual was the fact that the conversation was really similar to a face-to-face meeting, except it was using online conversation!

The concerns were about my previous experience, why I was looking for the job, exactly how I would certainly take care of specific scenarios and also my understanding of The Chat Shop and also their services.

Amy was wanting to expose my staminas as well as weaknesses to figure out whether I could satisfy the high expectations that they set. She needed to know where I would require a little added training and also where I could bring new talents to the group.

Why I desired the placement was also very essential certainly. Although much of our group is spread throughout the UK, The Chat Shop is absolutely a close knit group with big aspirations. Each one of us is an indispensable part of delivering the outcomes that we provide for customers.

Requirements, such as my typing speed, were evaluated too of course. Having to transform several internet site visitors whilst providing client satisfaction suggests that you have to think and kind quick.

Amy additionally provided me the chance to ask any type of questions that I had, and she addressed them completely. I enjoyed and also really hoping that I succeeded in my real-time conversation interview!

As you’ve possibly thought (by me creating this article) I did do well in my first meeting for the online conversation task. I was welcomed to the next stage of the application process– a telephone interview with Amy and one of The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their recruitment procedure and also I was proud that I had actually got this far however I was additionally very nervous! The good news is the telephone interview was not as scary as I once believed as well as it was much more laid-back than official.

I got inquired about my leisure activities, what I such as to do in my spare time and also a few questions concerning the Live Chat Agent position. I also had some feedback on my ‘Live Chat Interview’, which was excellent to hear.

A great deal of the concerns that Joe asked had to do with my character. Joe claimed that proceeding with everybody as well as coming to be a part of The Conversation Store family members was a really important factor.

It was a satisfaction to speak on the phone to my prospective future employers and also I jumped on well with them, there was a buzz in the air. At the end of the telephone interview I was provided the position … and I accepted with terrific pleasure, of course. I mored than the moon and also I still am!

As soon as I had approved the offer I was emailed the contracts that required to be authorized electronically (just how trendy is that), my working hours, what group I would certainly be in and all of my log-in details ready for my training.

Not long hereafter I had a phone call with John– my Team Leader. This telephone call lasted around 2 hrs as well as he explained every little thing I needed to understand about the “Live Chat Agent” setting. I ensured to make lots of notes in my note pad as it is a lot to absorb.

I was after that provided the days of when my training would begin (training lasts around 3 weeks and we’re paid during the process) and also various other information I needed to know about the training procedure consisting of specifically what would happen. John was a pleasure to speak with and also I really felt comfortable chatting to him as he claimed he would certainly be there for any kind of questions I might have if I am ever before uncertain or stuck.


I have had a bad bout of ill health, which implied I was unable to start my training when organized. Luckily The Conversation Store are a lot of wonderful individuals who are patiently awaiting me to be all right again. I have actually never understood such a comprehending company and also I really feel privileged to be utilized by them.

Equally as I was about to quit my task search, I stumbled across The Chat Store. I’m eagerly awaiting recovering and beginning my training. With any luck I shall be a completely fledged real-time chat agent quickly … view this room, my next message will inform you everything about my trip through the training process.