I had actually been trying to find a work working from house for some time and also will give up. The majority of ‘function from home’ jobs that you locate on-line seem to be some kind of pyramid or ‘begin your very own business’ scheme. Paying a joining charge or acquiring their items for you to sell on? No thanks!

One day I decided to have one more little look and came across The Chat Store. I saw the “Live Chat Agent” job on their professions web page and, after checking out the description, a huge wave of joy came by me. Not just did I fit their demands to a tee (meticulous student with an investigative mind, strong capability to multi-task, high levels of organisation customer service chat support jobs as well as a typing speed above 80 words per minute), it likewise looked like a job that I would actually love to do!

I applied immediately! I patiently awaited a reply however, to my surprise, I wasn’t waiting long at all.

Amy, a Team Manager at The Conversation Store, emailed me and used me a ‘Live Conversation Interview’; adhering to on from the first application questions, this is the first stage of the recruitment process.

I was instead excited as I had actually never ever experienced a meeting in this way before. Around 3 o’clock one mid-day, it was time for my interview via The Chat Shop’s website. I opened my browser, went to The Chat Shop homepage and also just clicked the real-time conversation tab. I had come to my interview.

After presenting myself to a representative that was handling chat at the time, I was promptly moved to Amy, that prepared and also waiting to start my meeting.

My meeting began like any other: we presented ourselves as well as had a little bit of an informal welcoming chat (that made me feel at ease). After that it was on to the major meeting. What was odd was the fact that the discussion was extremely comparable to an in person interview, except it was using real-time conversation!

The concerns were about my previous experience, why I was obtaining the task, just how I would certainly manage specific scenarios as well as my expertise of The Conversation Store as well as their services.

Amy was aiming to reveal my toughness and weaknesses to determine whether I might fulfill the high assumptions that they set. She wanted to know where I would need a little extra training and where I can bring new skills to the group.

Why I wanted the placement was also really essential naturally. Although much of our group is spread across the UK, The Chat Store is absolutely a close knit group with large aspirations. Each and every one people is an integral part of supplying the outcomes that we do for customers.

Demands, such as my inputting rate, were checked also of course. Needing to convert multiple website site visitors whilst supplying consumer complete satisfaction suggests that you need to believe and type quickly.

Amy likewise gave me the possibility to ask any inquiries that I had, as well as she addressed them completely. I was happy and really hoping that I did well in my real-time chat interview!

As you have actually most likely thought (by me composing this post) I did do well in my preliminary interview for the real-time chat task. I was invited to the following stage of the application procedure– a telephone meeting with Amy and also among The Chat Shop’s Co-Founders, Joe.

This is the last stage of their employment process and also I was proud that I had actually got this much however I was likewise really nervous! Fortunately the telephone interview was not as scary as I once thought and it was much more laid-back than formal.

I obtained inquired about my pastimes, what I such as to do in my extra time and also a few concerns regarding the Live Conversation Representative setting. I likewise had some comments on my ‘Live Chat Meeting’, which was wonderful to hear.

A lot of the concerns that Joe asked had to do with my character. Joe stated that moving on with everyone and ending up being a part of The Conversation Shop family was an extremely essential variable.

It was a pleasure to talk on the phone to my potential future managers as well as I hopped on well with them, there was a buzz in the air. At the end of the telephone meeting I was provided the setting … and I accepted with excellent satisfaction, obviously. I mored than the moon and also I still am!

When I had actually accepted the offer I was emailed the contracts that required to be authorized digitally (how cool is that), my functioning hours, what group I would certainly remain in and all of my log-in information prepared for my training.

Not long after this I had a phone call with John– my Group Leader. This phone called lasted about 2 hrs as well as he explained whatever I needed to understand about the “Live Conversation Representative” placement. I saw to it to make great deals of notes in my notebook as it is a great deal to absorb.

I was after that given the dates of when my training would commence (training lasts around 3 weeks and we’re paid during the process) and also other information I needed to learn about the training process including exactly what would certainly occur. John was an enjoyment to talk to and also I felt comfortable talking to him as he stated he would be there for any questions I might have if I am ever before unclear or stuck.


I have had a poor round of illness, which implied I was not able to start my training when organized. Thankfully The Conversation Shop are a number of terrific people that are patiently awaiting me to be well enough once more. I have actually never understood such a recognizing business and also I feel blessed to be employed by them.

Equally as I will surrender my work search, I came across The Conversation Store. I’m excitedly awaiting healing and also beginning my training. With any luck I shall be a completely fledged live conversation agent quickly … watch this space, my following article will certainly tell you everything about my journey via the training process.