I had actually been looking for a work functioning from home for a while and was about to surrender. The majority of ‘work from home’ tasks that you find on-line seem to be some type of pyramid or ‘start your very own service’ scheme. Paying a signing up with fee or buying their items for you to sell on? No thanks!

Eventually I made a decision to have another little look and also found The Conversation Shop. I saw the “Live Chat Agent” work on their professions web page as well as, after reading the description, a huge wave of happiness came over me. Not only did I suit their requirements to a tee (thorough student with a curious mind, strong capacity to multi-task, high levels of organisation customer service live chat jobs from home and a typing rate above 80 words per minute), it also appeared like a job that I would really like to do!

I applied instantly! I patiently awaited a reply but, to my shock, I wasn’t waiting long at all.

Amy, a Team Manager at The Conversation Store, emailed me and used me a ‘Live Chat Interview’; complying with on from the first application questions, this is the initial stage of the recruitment process.

I was rather thrilled as I had actually never ever experienced an interview in this way prior to. Around 3 o’clock one mid-day, it was time for my meeting via The Chat Shop’s site. I opened my internet browser, went to The Chat Shop homepage and also simply clicked the online chat tab. I had actually arrived at my interview.

After presenting myself to a representative that was handling chat at the time, I was swiftly moved to Amy, that prepared and waiting to begin my interview.

My interview began like any other: we introduced ourselves as well as had a little of a casual inviting chat (which made me really feel secure). Then it was on to the main interview. What was unusual was the truth that the conversation was extremely comparable to a face-to-face interview, except it was using real-time chat!

The inquiries had to do with my previous experience, why I was applying for the work, how I ‘d handle particular circumstances and also my expertise of The Chat Store and also their services.

Amy was wanting to reveal my staminas and also weak points to establish whether I could meet the high assumptions that they establish. She needed to know where I would need a little added training as well as where I might bring brand-new abilities to the group.

Why I wanted the position was also very important obviously. Although much of our group is spread throughout the UK, The Conversation Shop is definitely a close knit group with large aspirations. Each one of us is an integral part of delivering the results that we provide for clients.

Needs, such as my typing rate, were examined too naturally. Needing to transform numerous site visitors whilst providing client contentment means that you need to think and also type fast.

Amy likewise offered me the possibility to ask any kind of concerns that I had, and she answered them extensively. I mored than happy and also hoping that I succeeded in my real-time conversation interview!

As you’ve probably guessed (by me creating this blog post) I did do well in my initial meeting for the real-time conversation task. I was welcomed to the following stage of the application process– a telephone interview with Amy as well as one of The Chat Shop’s Co-Founders, Joe.

This is the last stage of their recruitment procedure and also I was proud that I had got this much however I was likewise extremely worried! The good news is the telephone interview was not as terrifying as I as soon as believed as well as it was much more informal than official.

I got inquired about my leisure activities, what I like to do in my leisure and also a few questions regarding the Live Chat Representative placement. I likewise had some feedback on my ‘Live Chat Meeting’, which was great to hear.

A great deal of the inquiries that Joe asked were about my personality. Joe said that moving on with everybody and coming to be a part of The Chat Shop household was a really important element.

It was a pleasure to talk on the phone to my potential future bosses and I got on well with them, there was a buzz airborne. At the end of the telephone meeting I was offered the setting … and I accepted with fantastic pleasure, of course. I mored than the moon as well as I still am!

Once I had actually approved the deal I was emailed the agreements that required to be signed digitally (just how awesome is that), my functioning hours, what group I would certainly remain in and all of my log-in information prepared for my training.

Not long after this I had a phone call with John– my Group Leader. This phone called lasted around 2 hours and also he described everything I required to learn about the “Live Chat Agent” position. I saw to it to make lots of notes in my notebook as it is a great deal to absorb.

I was then provided the days of when my training would begin (training lasts around 3 weeks and also we’re paid throughout the process) and also other details I needed to learn about the training process including specifically what would certainly occur. John was a satisfaction to talk to and I felt comfy talking to him as he said he would certainly be there for any type of questions I might have if I am ever before not sure or stuck.


I have had a negative bout of illness, which implied I was not able to begin my training when prepared. Thankfully The Chat Shop are a number of remarkable individuals that are patiently waiting for me to be well enough once more. I have never ever known such a comprehending company and I really feel privileged to be utilized by them.

Equally as I was about to surrender my task search, I stumbled across The Conversation Shop. I’m eagerly waiting for healing and starting my training. Hopefully I will be a fully fledged live chat agent soon … watch this space, my next post will inform you everything about my journey via the training procedure.