I had actually been searching for a job working from home for a while and also was about to give up. Many ‘work from home’ work that you discover on the internet appear to be some kind of pyramid or ‘start your own service’ scheme. Paying a joining fee or acquiring their products for you to sell on? No thanks!

Eventually I determined to have an additional little look and found The Conversation Shop. I saw the “Live Chat Agent” job on their careers page as well as, after reviewing the summary, a huge wave of joy came by me. Not just did I match their requirements to a tee (careful student with an analytical mind, strong capacity to multi-task, high degrees of organisation customer service social media job description as well as an inputting speed above 80 words per min), it also felt like a job that I would actually like to do!

I used quickly! I patiently awaited a reply yet, to my surprise, I wasn’t waiting long at all.

Amy, a Team Supervisor at The Conversation Shop, emailed me and also provided me a ‘Live Conversation Meeting’; adhering to on from the initial application questions, this is the initial stage of the employment procedure.

I was rather excited as I had never experienced an interview by doing this prior to. Around 3 o’clock one afternoon, it was time for my interview using The Conversation Store’s site. I opened my web browser, went to The Chat Store homepage and also just clicked the live conversation tab. I had actually reached my interview.

After presenting myself to a representative that was taking care of chat at the time, I was promptly transferred to Amy, who was ready and waiting to start my meeting.

My meeting began like any other: we presented ourselves and had a bit of a casual welcoming conversation (that made me feel comfortable). Then it was on to the major interview. What was unusual was the truth that the discussion was extremely comparable to a face-to-face meeting, other than it was via online chat!

The concerns had to do with my previous experience, why I was applying for the job, how I ‘d handle particular scenarios as well as my understanding of The Conversation Store and their services.

Amy was looking to disclose my strengths as well as weaknesses to figure out whether I might meet the high assumptions that they establish. She wanted to know where I would certainly need a little additional training and where I might bring brand-new abilities to the team.

Why I desired the setting was additionally extremely crucial naturally. Although much of our team is spread across the UK, The Conversation Shop is certainly a close weaved team with big passions. Every one of us is an important part of supplying the results that we do for customers.

Demands, such as my keying rate, were checked as well of course. Having to transform several internet site site visitors whilst supplying customer complete satisfaction means that you need to assume and also kind quick.

Amy additionally offered me the possibility to ask any kind of questions that I had, and also she answered them thoroughly. I enjoyed as well as wishing that I did well in my live chat interview!

As you’ve possibly presumed (by me creating this article) I did succeed in my preliminary meeting for the real-time conversation work. I was invited to the following stage of the application process– a telephone meeting with Amy and among The Chat Store’s Co-Founders, Joe.

This is the last stage of their recruitment process and I was proud that I had got this much but I was also very worried! Thankfully the telephone interview was not as terrifying as I as soon as assumed and it was a lot more casual than official.

I obtained inquired about my leisure activities, what I such as to do in my spare time and a couple of concerns regarding the Live Conversation Representative setting. I likewise had some feedback on my ‘Live Chat Interview’, which was terrific to listen to.

A lot of the concerns that Joe asked were about my character. Joe claimed that moving on with everyone and becoming a part of The Chat Shop family was an extremely crucial variable.

It was a satisfaction to talk on the phone to my potential future managers as well as I got on well with them, there was a buzz airborne. At the end of the telephone meeting I was provided the setting … and also I approved with fantastic enjoyment, of course. I was over the moon and also I still am!

When I had actually accepted the deal I was emailed the contracts that required to be signed digitally (how trendy is that), my working hours, what group I would certainly be in and all of my log-in details all set for my training.

Not long after this I had a telephone call with John– my Group Leader. This phone called lasted about 2 hrs and he described every little thing I needed to understand about the “Live Chat Representative” placement. I made sure to make lots of notes in my notebook as it is a whole lot to take in.

I was then provided the dates of when my training would certainly commence (training lasts around 3 weeks as well as we’re paid throughout the process) as well as other details I required to find out about the training procedure including specifically what would take place. John was a pleasure to talk to and I really felt comfortable chatting to him as he claimed he would certainly be there for any kind of queries I may have if I am ever before unsure or stuck.


I have had a poor round of disease, which indicated I was incapable to start my training when set up. Luckily The Chat Shop are a number of wonderful individuals that are patiently waiting for me to be well enough once again. I have actually never ever understood such a recognizing firm as well as I really feel fortunate to be employed by them.

Equally as I was about to surrender my work search, I stumbled across The Conversation Store. I’m excitedly awaiting recovering as well as beginning my training. With any luck I shall be a totally fledged live conversation agent quickly … see this area, my next message will tell you everything about my trip through the training process.