I had actually been looking for a job functioning from house for some time and also was about to surrender. The majority of ‘work from house’ tasks that you find on the internet seem to be some form of pyramid or ‘start your very own company’ plan. Paying a joining fee or buying their products for you to sell on? No many thanks!

Someday I determined to have another little appearance and also discovered The Conversation Shop. I saw the “Live Conversation Agent” work on their careers page and, after reviewing the summary, a huge wave of happiness came over me. Not only did I suit their requirements to a tee (precise learner with an investigative mind, strong capacity to multi-task, high levels of organisation customer support chat job and also a keying speed over 80 words per min), it likewise looked like a work that I would really love to do!

I applied straight away! I patiently waited for a reply but, to my shock, I wasn’t waiting long at all.

Amy, a Team Supervisor at The Chat Shop, emailed me and provided me a ‘Live Chat Interview’; adhering to on from the initial application inquiries, this is the first stage of the employment process.

I was instead thrilled as I had actually never experienced an interview by doing this prior to. Around 3 o’clock one afternoon, it was time for my meeting using The Chat Shop’s web site. I opened my browser, went to The Conversation Shop homepage and just clicked the real-time chat tab. I had actually arrived at my interview.

After presenting myself to a representative that was taking care of chat at the time, I was swiftly transferred to Amy, that was ready and waiting to begin my interview.

My interview started like any other: we presented ourselves as well as had a little of an informal welcoming chat (which made me feel at ease). Then it was on to the primary interview. What was strange was the fact that the discussion was extremely similar to an in person meeting, other than it was using online chat!

The concerns had to do with my previous experience, why I was making an application for the job, exactly how I would certainly take care of specific situations as well as my knowledge of The Chat Shop and also their solutions.

Amy was wanting to disclose my staminas as well as weaknesses to figure out whether I can fulfill the high expectations that they set. She needed to know where I would need a little additional training as well as where I might bring new skills to the group.

Why I desired the placement was additionally extremely essential certainly. Although much of our group is spread throughout the UK, The Chat Shop is definitely a close knit group with big aspirations. Every one people is an essential part of delivering the outcomes that we do for customers.

Requirements, such as my keying speed, were tested too certainly. Having to convert several website visitors whilst supplying consumer complete satisfaction implies that you have to believe and also kind fast.

Amy additionally gave me the opportunity to ask any type of questions that I had, and she answered them thoroughly. I mored than happy and really hoping that I succeeded in my online conversation interview!

As you’ve possibly guessed (by me writing this blog post) I did do well in my first interview for the real-time conversation task. I was welcomed to the following stage of the application procedure– a telephone interview with Amy and also among The Conversation Store’s Co-Founders, Joe.

This is the last stage of their employment procedure and also I was proud that I had got this much but I was likewise very nervous! Thankfully the telephone interview was not as scary as I once believed and also it was much more casual than formal.

I obtained asked about my pastimes, what I like to do in my extra time and also a few inquiries concerning the Live Conversation Agent position. I also had some feedback on my ‘Live Chat Meeting’, which was excellent to hear.

A lot of the concerns that Joe asked were about my character. Joe stated that moving on with everybody as well as becoming a part of The Chat Store family members was a really essential element.

It was a satisfaction to talk on the phone to my possible future bosses as well as I got on well with them, there was a buzz in the air. At the end of the telephone interview I was provided the placement … and also I approved with excellent pleasure, of course. I was over the moon and I still am!

Once I had approved the offer I was emailed the contracts that needed to be authorized digitally (just how great is that), my functioning hrs, what team I would be in and all of my log-in details ready for my training.

Not long hereafter I had a phone call with John– my Group Leader. This call lasted about 2 hrs and he discussed every little thing I needed to learn about the “Live Conversation Representative” setting. I made sure to make great deals of notes in my note pad as it is a great deal to take in.

I was after that given the dates of when my training would begin (training lasts around 3 weeks and also we’re paid throughout the procedure) and various other information I required to learn about the training process including specifically what would take place. John was a satisfaction to talk with and I really felt comfy chatting to him as he claimed he would be there for any kind of queries I may have if I am ever before unsure or stuck.


I have had a bad spell of ill health, which meant I was not able to start my training when set up. Luckily The Chat Shop are a bunch of fantastic people who are patiently waiting for me to be all right once again. I have actually never known such an understanding firm and I feel privileged to be used by them.

Equally as I was about to quit my work search, I came across The Chat Store. I’m eagerly awaiting getting well and also beginning my training. Hopefully I shall be a completely fledged live conversation representative soon … watch this area, my following post will certainly inform you all about my trip through the training procedure.