I had been searching for a task functioning from residence for some time and also was about to give up. Many ‘function from house’ tasks that you locate on-line appear to be some kind of pyramid or ‘begin your very own company’ plan. Paying a joining cost or purchasing their items for you to sell on? No thanks!

Eventually I determined to have one more little look and also encountered The Conversation Shop. I saw the “Live Chat Representative” work on their jobs page as well as, after checking out the description, a huge wave of joy came over me. Not just did I match their needs to a tee (thorough learner with an investigative mind, strong capacity to multi-task, high levels of organisation customer support online chat jobs as well as a keying rate over 80 words per minute), it likewise looked like a job that I would actually enjoy to do!

I applied quickly! I patiently waited for a reply but, to my shock, I had not been waiting long whatsoever.

Amy, a Team Manager at The Conversation Store, emailed me and supplied me a ‘Live Chat Meeting’; adhering to on from the preliminary application concerns, this is the first stage of the recruitment procedure.

I was instead excited as I had actually never ever experienced an interview this way prior to. Around 3 o’clock one afternoon, it was time for my meeting using The Conversation Store’s web site. I opened my browser, mosted likely to The Conversation Store homepage as well as just clicked the live conversation tab. I had actually come to my meeting.

After introducing myself to a representative that was taking care of conversation at the time, I was quickly moved to Amy, who prepared and also waiting to start my interview.

My interview started like any other: we presented ourselves as well as had a bit of a casual welcoming conversation (which made me feel secure). After that it was on to the main interview. What was odd was the fact that the conversation was very similar to an in person meeting, except it was by means of live chat!

The inquiries were about my previous experience, why I was getting the task, exactly how I ‘d manage specific scenarios as well as my expertise of The Chat Shop and their services.

Amy was seeking to expose my strengths as well as weak points to identify whether I can fulfill the high expectations that they establish. She would like to know where I would certainly need a little extra training and also where I can bring new skills to the group.

Why I wanted the placement was likewise very crucial of course. Although much of our team is spread out throughout the UK, The Conversation Shop is definitely a close knit group with huge ambitions. Each one people is an essential part of providing the outcomes that we provide for clients.

Demands, such as my inputting rate, were examined as well of course. Having to convert numerous site site visitors whilst giving consumer satisfaction implies that you have to assume as well as type quickly.

Amy likewise offered me the opportunity to ask any inquiries that I had, and also she answered them extensively. I was happy as well as wishing that I succeeded in my online chat interview!

As you’ve probably presumed (by me writing this post) I did succeed in my initial meeting for the online chat task. I was invited to the next phase of the application procedure– a telephone interview with Amy as well as among The Conversation Store’s Co-Founders, Joe.

This is the last stage of their recruitment process and I was proud that I had actually got this far however I was also very worried! Fortunately the telephone interview was not as terrifying as I when believed as well as it was more casual than formal.

I got inquired about my pastimes, what I like to do in my leisure and a few inquiries regarding the Live Chat Representative position. I likewise had some feedback on my ‘Live Conversation Interview’, which was terrific to listen to.

A lot of the questions that Joe asked had to do with my character. Joe claimed that proceeding with everyone as well as ending up being a part of The Conversation Shop household was a really essential factor.

It was a pleasure to speak on the phone to my potential future managers and also I jumped on well with them, there was a buzz airborne. At the end of the telephone meeting I was provided the setting … and also I accepted with wonderful pleasure, obviously. I was over the moon as well as I still am!

Once I had accepted the offer I was emailed the contracts that required to be signed digitally (just how cool is that), my functioning hrs, what team I would certainly remain in and all of my log-in details ready for my training.

Not long after this I had a phone call with John– my Group Leader. This telephone call lasted about 2 hours and he discussed everything I needed to find out about the “Live Chat Agent” placement. I made certain to make lots of notes in my notebook as it is a lot to take in.

I was then given the days of when my training would certainly begin (training lasts around 3 weeks as well as we’re paid throughout the procedure) and also other details I needed to learn about the training procedure consisting of precisely what would happen. John was a pleasure to speak with and I felt comfortable talking to him as he said he would be there for any type of questions I might have if I am ever before unsure or stuck.


I have had a negative round of ill health, which suggested I was unable to start my training when arranged. Thankfully The Conversation Shop are a lot of terrific individuals who are patiently awaiting me to be all right once again. I have actually never ever recognized such a recognizing firm and I feel privileged to be employed by them.

Just as I was about to surrender my task search, I came across The Conversation Shop. I’m excitedly waiting for healing as well as beginning my training. Hopefully I will be a fully fledged live chat representative quickly … see this space, my next message will certainly inform you all about my journey via the training process.