I had been seeking a job working from residence for a while as well as was about to surrender. The majority of ‘function from home’ work that you find on the internet seem to be some type of pyramid or ‘start your very own business’ scheme. Paying a signing up with fee or purchasing their products for you to sell on? No thanks!

Someday I chose to have an additional little appearance and discovered The Chat Store. I saw the “Live Conversation Agent” task on their jobs web page and also, after checking out the description, a huge wave of happiness came by me. Not only did I suit their needs to a tee (careful learner with a curious mind, solid capacity to multi-task, high degrees of organisation data entry or live chat jobs from home and an inputting rate above 80 words per min), it also seemed like a work that I would truly love to do!

I applied instantly! I patiently waited for a reply but, to my surprise, I had not been waiting long whatsoever.

Amy, a Group Manager at The Conversation Store, emailed me and also supplied me a ‘Live Chat Meeting’; following on from the first application questions, this is the first stage of the employment process.

I was rather delighted as I had actually never experienced an interview by doing this prior to. Around 3 o’clock one mid-day, it was time for my meeting via The Chat Store’s web site. I opened my browser, mosted likely to The Conversation Store homepage as well as simply clicked the live chat tab. I had gotten to my meeting.

After introducing myself to an agent that was managing chat at the time, I was promptly moved to Amy, that prepared and waiting to begin my meeting.

My meeting began like any other: we introduced ourselves and had a bit of a laid-back inviting conversation (that made me feel at ease). After that it was on to the primary interview. What was weird was the fact that the conversation was really comparable to a face-to-face interview, except it was using online chat!

The questions were about my previous experience, why I was making an application for the work, exactly how I would certainly deal with certain scenarios and also my understanding of The Conversation Shop as well as their solutions.

Amy was looking to reveal my strengths as well as weaknesses to determine whether I can fulfill the high expectations that they set. She wanted to know where I would need a little extra training and also where I can bring brand-new skills to the team.

Why I wanted the placement was likewise extremely essential naturally. Although much of our group is spread throughout the UK, The Conversation Store is absolutely a close knit group with huge passions. Every one of us is an indispensable part of delivering the outcomes that we do for clients.

Demands, such as my typing speed, were tested also obviously. Having to transform multiple site visitors whilst providing client complete satisfaction implies that you have to assume and also kind fast.

Amy likewise gave me the possibility to ask any type of inquiries that I had, as well as she answered them extensively. I enjoyed and really hoping that I succeeded in my real-time conversation interview!

As you’ve most likely thought (by me creating this blog post) I did do well in my first meeting for the live conversation task. I was invited to the next stage of the application procedure– a telephone meeting with Amy as well as one of The Chat Store’s Co-Founders, Joe.

This is the last stage of their employment procedure and I was proud that I had got this far but I was likewise very anxious! Fortunately the telephone interview was not as terrifying as I when thought and it was a lot more informal than official.

I obtained inquired about my hobbies, what I like to do in my extra time and a few inquiries concerning the Live Conversation Agent placement. I additionally had some comments on my ‘Live Chat Interview’, which was wonderful to listen to.

A lot of the inquiries that Joe asked were about my personality. Joe stated that moving on with everybody as well as coming to be a part of The Chat Shop household was a really crucial aspect.

It was a satisfaction to speak on the phone to my potential future employers as well as I hopped on well with them, there was a buzz airborne. At the end of the telephone meeting I was provided the setting … and I approved with fantastic pleasure, certainly. I was over the moon and also I still am!

As soon as I had accepted the deal I was emailed the contracts that needed to be authorized digitally (exactly how awesome is that), my working hrs, what team I would be in and all of my log-in details all set for my training.

Not long after this I had a phone call with John– my Team Leader. This telephone call lasted about 2 hours as well as he discussed every little thing I required to find out about the “Live Chat Representative” position. I saw to it to make lots of notes in my notebook as it is a lot to take in.

I was after that given the days of when my training would commence (training lasts around 3 weeks as well as we’re paid throughout the procedure) as well as other details I needed to know about the training process consisting of exactly what would certainly take place. John was a pleasure to speak to as well as I felt comfortable talking to him as he stated he would certainly be there for any kind of inquiries I may have if I am ever before not sure or stuck.


I have had a bad round of ill health, which suggested I was incapable to begin my training when set up. Fortunately The Conversation Shop are a number of fantastic people that are patiently waiting for me to be all right again. I have actually never known such an understanding firm and also I really feel blessed to be utilized by them.

Equally as I was about to quit my work search, I stumbled across The Chat Shop. I’m excitedly awaiting getting well and starting my training. Ideally I will be a completely fledged online conversation representative quickly … enjoy this room, my next post will tell you everything about my journey via the training process.