I had been looking for a task working from house for a while and also was about to surrender. The majority of ‘function from house’ work that you locate on the internet appear to be some kind of pyramid or ‘start your own organization’ scheme. Paying a signing up with cost or getting their items for you to sell on? No thanks!

One day I decided to have one more little appearance and also encountered The Chat Shop. I saw the “Live Chat Agent” task on their professions web page as well as, after reading the summary, a large wave of happiness came by me. Not just did I suit their demands to a tee (thorough student with an analytical mind, solid capability to multi-task, high degrees of organisation degrees for social media jobs as well as an inputting rate above 80 words per min), it additionally seemed like a task that I would truly love to do!

I applied straight away! I patiently awaited a reply however, to my surprise, I had not been waiting long whatsoever.

Amy, a Group Manager at The Chat Store, emailed me as well as offered me a ‘Live Chat Interview’; following on from the preliminary application questions, this is the initial stage of the employment procedure.

I was instead thrilled as I had actually never ever experienced an interview by doing this before. Around 3 o’clock one mid-day, it was time for my meeting via The Chat Shop’s web site. I opened my web browser, went to The Conversation Shop homepage as well as simply clicked the online conversation tab. I had come to my interview.

After introducing myself to a representative that was handling chat at the time, I was quickly transferred to Amy, who prepared and also waiting to start my meeting.

My meeting began like any other: we presented ourselves and also had a bit of a casual welcoming conversation (that made me feel secure). After that it was on to the major meeting. What was odd was the reality that the conversation was really similar to an in person interview, other than it was through online conversation!

The questions were about my previous experience, why I was getting the job, how I ‘d take care of particular circumstances as well as my understanding of The Conversation Shop as well as their services.

Amy was wanting to expose my strengths as well as weak points to figure out whether I can satisfy the high expectations that they establish. She would like to know where I would need a little extra training and where I could bring brand-new talents to the group.

Why I desired the position was likewise very important of course. Although much of our team is spread out across the UK, The Conversation Shop is absolutely a close knit group with large passions. Each and every one of us is an integral part of supplying the outcomes that we provide for customers.

Needs, such as my keying rate, were examined too naturally. Needing to convert numerous website site visitors whilst offering client satisfaction suggests that you need to think and also kind fast.

Amy also provided me the opportunity to ask any kind of questions that I had, as well as she answered them extensively. I enjoyed and really hoping that I succeeded in my live conversation meeting!

As you’ve probably thought (by me composing this article) I did succeed in my initial meeting for the live chat work. I was welcomed to the following stage of the application procedure– a telephone interview with Amy and also among The Chat Shop’s Co-Founders, Joe.

This is the last stage of their employment procedure and I was proud that I had actually got this far however I was additionally extremely nervous! Thankfully the telephone meeting was not as terrifying as I as soon as assumed as well as it was more informal than official.

I obtained inquired about my leisure activities, what I such as to do in my spare time and also a few concerns about the Live Chat Agent placement. I additionally had some feedback on my ‘Live Conversation Interview’, which was excellent to hear.

A great deal of the questions that Joe asked had to do with my character. Joe claimed that moving on with everyone and becoming a part of The Conversation Shop family members was a very crucial element.

It was an enjoyment to speak on the phone to my prospective future employers and I jumped on well with them, there was a buzz in the air. At the end of the telephone meeting I was used the placement … and I approved with wonderful satisfaction, certainly. I mored than the moon and I still am!

As soon as I had actually approved the deal I was emailed the agreements that needed to be authorized electronically (just how cool is that), my functioning hours, what team I would remain in and all of my log-in details ready for my training.

Not long hereafter I had a phone call with John– my Team Leader. This phone called lasted around 2 hours and he clarified everything I needed to know about the “Live Conversation Representative” placement. I saw to it to make great deals of notes in my notebook as it is a lot to absorb.

I was then provided the dates of when my training would certainly commence (training lasts around 3 weeks and we’re paid throughout the process) and other details I required to understand about the training procedure consisting of specifically what would certainly occur. John was a pleasure to talk with as well as I really felt comfortable talking to him as he stated he would be there for any kind of inquiries I may have if I am ever before unsure or stuck.


I have had a negative round of disease, which meant I was unable to start my training when prepared. Fortunately The Conversation Shop are a lot of fantastic individuals that are patiently waiting on me to be well enough once again. I have never ever understood such an understanding firm and I really feel blessed to be utilized by them.

Equally as I was about to surrender my work search, I stumbled across The Chat Shop. I’m excitedly awaiting healing as well as beginning my training. Ideally I shall be a fully fledged real-time conversation agent quickly … watch this space, my next post will tell you everything about my trip through the training procedure.