I had actually been looking for a work functioning from residence for a while as well as will surrender. Most ‘work from home’ tasks that you discover on the internet appear to be some type of pyramid or ‘begin your own organization’ scheme. Paying a joining charge or purchasing their products for you to sell on? No thanks!

One day I determined to have another little appearance and encountered The Chat Store. I saw the “Live Conversation Representative” work on their occupations web page as well as, after reading the description, a large wave of happiness came by me. Not only did I match their needs to a tee (precise student with an investigative mind, strong capability to multi-task, high levels of organisation denied job because of social media and a keying rate above 80 words per min), it also felt like a work that I would truly enjoy to do!

I used straight away! I patiently waited for a reply but, to my surprise, I wasn’t waiting long in all.

Amy, a Group Supervisor at The Conversation Store, emailed me and provided me a ‘Live Conversation Meeting’; following on from the first application questions, this is the initial stage of the recruitment process.

I was rather delighted as I had actually never experienced a meeting this way before. Around 3 o’clock one mid-day, it was time for my interview through The Chat Store’s internet site. I opened my web browser, mosted likely to The Conversation Shop homepage and merely clicked the real-time conversation tab. I had reached my interview.

After presenting myself to an agent that was managing chat at the time, I was rapidly moved to Amy, that prepared and also waiting to begin my interview.

My interview began like any other: we presented ourselves and had a little of a casual welcoming chat (that made me feel comfortable). Then it was on to the primary interview. What was strange was the fact that the conversation was really similar to an in person interview, other than it was by means of real-time chat!

The questions were about my previous experience, why I was applying for the job, how I ‘d deal with specific circumstances and also my understanding of The Conversation Store and also their solutions.

Amy was wanting to disclose my staminas as well as weaknesses to establish whether I could satisfy the high assumptions that they set. She would like to know where I would require a little additional training as well as where I can bring brand-new skills to the team.

Why I desired the position was additionally extremely crucial obviously. Although much of our team is spread across the UK, The Conversation Shop is absolutely a close weaved group with huge passions. Each and every one of us is an essential part of delivering the results that we provide for clients.

Needs, such as my typing speed, were tested also naturally. Needing to transform several internet site site visitors whilst supplying client complete satisfaction means that you need to believe and kind quick.

Amy likewise provided me the chance to ask any concerns that I had, as well as she addressed them extensively. I mored than happy as well as really hoping that I succeeded in my real-time conversation meeting!

As you’ve most likely thought (by me writing this blog post) I did do well in my first meeting for the online conversation task. I was invited to the following phase of the application process– a telephone interview with Amy as well as one of The Chat Shop’s Co-Founders, Joe.

This is the last stage of their recruitment procedure and I was proud that I had got this far however I was likewise very nervous! The good news is the telephone meeting was not as scary as I as soon as assumed and it was extra casual than official.

I got asked about my leisure activities, what I such as to do in my leisure and also a couple of concerns regarding the Live Conversation Agent placement. I also had some feedback on my ‘Live Chat Interview’, which was terrific to hear.

A lot of the concerns that Joe asked had to do with my character. Joe stated that proceeding with everyone as well as coming to be a part of The Chat Shop family was an extremely essential element.

It was a satisfaction to speak on the phone to my potential future managers as well as I hopped on well with them, there was a buzz in the air. At the end of the telephone meeting I was used the position … and I accepted with fantastic satisfaction, of course. I mored than the moon and I still am!

When I had actually approved the offer I was emailed the contracts that needed to be authorized electronically (just how great is that), my functioning hours, what team I would remain in and all of my log-in information all set for my training.

Not long after this I had a phone call with John– my Group Leader. This telephone call lasted about 2 hours and he described everything I needed to find out about the “Live Chat Agent” position. I made certain to make lots of notes in my note pad as it is a great deal to take in.

I was then offered the dates of when my training would start (training lasts around 3 weeks and we’re paid during the process) as well as other details I needed to learn about the training process including precisely what would happen. John was a pleasure to talk to and also I felt comfy chatting to him as he stated he would certainly be there for any type of queries I may have if I am ever before not sure or stuck.


I have had a bad bout of illness, which suggested I was not able to begin my training when arranged. Luckily The Conversation Store are a number of wonderful people who are patiently awaiting me to be all right once again. I have actually never ever understood such a comprehending company and I really feel privileged to be employed by them.

Just as I will surrender my job search, I came across The Chat Shop. I’m excitedly awaiting recovering as well as beginning my training. Hopefully I shall be a completely fledged live chat representative soon … enjoy this space, my following post will tell you all about my journey with the training procedure.