I had been seeking a job working from house for some time as well as was about to surrender. Many ‘function from home’ jobs that you discover on-line appear to be some kind of pyramid or ‘begin your own service’ system. Paying a signing up with charge or buying their products for you to sell on? No many thanks!

One day I chose to have another little look and also came across The Conversation Shop. I saw the “Live Chat Representative” task on their jobs web page and also, after checking out the summary, a big wave of joy came me. Not just did I match their requirements to a tee (meticulous learner with an inquisitive mind, solid capacity to multi-task, high degrees of organisation description of a job website and social media specialist and also an inputting speed above 80 words per minute), it additionally seemed like a task that I would really like to do!

I applied immediately! I patiently awaited a reply but, to my shock, I had not been waiting long at all.

Amy, a Team Manager at The Chat Store, emailed me as well as offered me a ‘Live Chat Interview’; following on from the initial application inquiries, this is the initial stage of the recruitment procedure.

I was rather excited as I had actually never ever experienced an interview this way prior to. Around 3 o’clock one afternoon, it was time for my interview using The Conversation Store’s site. I opened my browser, mosted likely to The Chat Shop homepage and also merely clicked the online conversation tab. I had actually reached my meeting.

After presenting myself to an agent that was handling conversation at the time, I was promptly transferred to Amy, who prepared and waiting to start my meeting.

My meeting started like any other: we introduced ourselves as well as had a bit of a laid-back welcoming conversation (which made me feel comfortable). Then it was on to the main meeting. What was odd was the reality that the conversation was really similar to an in person interview, except it was by means of real-time conversation!

The inquiries were about my previous experience, why I was making an application for the job, exactly how I ‘d take care of particular scenarios and also my expertise of The Conversation Shop and also their services.

Amy was seeking to reveal my strengths and also weak points to identify whether I might meet the high expectations that they establish. She wanted to know where I would require a little extra training and also where I might bring new talents to the group.

Why I wanted the setting was additionally very crucial obviously. Although much of our group is spread out across the UK, The Conversation Shop is definitely a close weaved group with huge ambitions. Every one people is an essential part of providing the results that we do for customers.

Needs, such as my inputting speed, were tested also certainly. Having to convert several web site visitors whilst supplying consumer complete satisfaction suggests that you have to believe and also kind fast.

Amy additionally gave me the opportunity to ask any inquiries that I had, and also she answered them completely. I was happy and also really hoping that I did well in my online conversation interview!

As you’ve probably thought (by me composing this article) I did succeed in my preliminary interview for the real-time chat work. I was welcomed to the following stage of the application procedure– a telephone meeting with Amy as well as among The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their recruitment process as well as I was proud that I had actually got this far however I was additionally really nervous! Thankfully the telephone meeting was not as frightening as I once believed as well as it was a lot more informal than official.

I got asked about my hobbies, what I like to do in my leisure and also a few questions regarding the Live Conversation Agent position. I additionally had some responses on my ‘Live Chat Meeting’, which was fantastic to hear.

A great deal of the questions that Joe asked were about my personality. Joe stated that getting on with everyone as well as coming to be a part of The Conversation Shop family members was an extremely crucial variable.

It was a satisfaction to talk on the phone to my possible future bosses as well as I hopped on well with them, there was a buzz in the air. At the end of the telephone meeting I was provided the setting … and also I approved with excellent satisfaction, of course. I mored than the moon and I still am!

When I had approved the deal I was emailed the contracts that required to be authorized electronically (how amazing is that), my working hrs, what group I would certainly be in and all of my log-in information all set for my training.

Not long hereafter I had a phone call with John– my Group Leader. This call lasted about 2 hrs and he clarified whatever I needed to know about the “Live Conversation Representative” placement. I made certain to make lots of notes in my notebook as it is a whole lot to absorb.

I was then provided the days of when my training would certainly begin (training lasts around 3 weeks and we’re paid throughout the process) as well as other details I required to learn about the training process including precisely what would certainly take place. John was a satisfaction to talk with and also I felt comfortable chatting to him as he stated he would certainly be there for any kind of queries I may have if I am ever uncertain or stuck.


I have had a bad round of ill health, which suggested I was not able to start my training when arranged. Luckily The Chat Store are a number of terrific people that are patiently awaiting me to be all right again. I have actually never ever known such a comprehending firm as well as I feel blessed to be employed by them.

Equally as I was about to give up my task search, I stumbled across The Conversation Store. I’m excitedly waiting for recovering as well as beginning my training. With any luck I shall be a totally fledged real-time conversation representative soon … see this room, my next blog post will inform you all about my journey with the training process.