I had been seeking a task functioning from residence for some time and was about to quit. Most ‘function from residence’ jobs that you discover online seem to be some form of pyramid or ‘begin your very own service’ plan. Paying a signing up with cost or purchasing their products for you to sell on? No thanks!

One day I decided to have one more little appearance as well as found The Chat Shop. I saw the “Live Chat Agent” job on their professions web page and also, after checking out the summary, a big wave of happiness came by me. Not only did I match their requirements to a tee (meticulous student with an inquisitive mind, solid capacity to multi-task, high degrees of organisation dfs live chat jobs as well as a keying rate above 80 words per minute), it additionally seemed like a job that I would actually enjoy to do!

I applied quickly! I patiently awaited a reply yet, to my surprise, I had not been waiting long at all.

Amy, a Group Supervisor at The Conversation Store, emailed me and also provided me a ‘Live Chat Interview’; following on from the preliminary application questions, this is the first stage of the employment process.

I was instead delighted as I had actually never ever experienced a meeting by doing this prior to. Around 3 o’clock one mid-day, it was time for my interview using The Conversation Store’s web site. I opened my web browser, mosted likely to The Chat Store homepage as well as merely clicked the real-time conversation tab. I had come to my meeting.

After introducing myself to a representative that was managing conversation at the time, I was promptly moved to Amy, who prepared and also waiting to begin my interview.

My interview started like any other: we introduced ourselves and had a bit of a casual inviting conversation (which made me feel secure). Then it was on to the primary meeting. What was odd was the fact that the conversation was really comparable to an in person interview, except it was using live chat!

The questions were about my previous experience, why I was getting the job, exactly how I would certainly take care of specific scenarios and also my understanding of The Conversation Shop as well as their solutions.

Amy was aiming to disclose my strengths as well as weak points to figure out whether I can meet the high assumptions that they set. She wanted to know where I would certainly require a little additional training and where I might bring new skills to the group.

Why I wanted the position was additionally really important of course. Although much of our group is spread across the UK, The Chat Store is absolutely a close weaved group with big passions. Every one people is an important part of supplying the outcomes that we do for clients.

Needs, such as my keying rate, were checked too certainly. Having to convert several web site site visitors whilst giving consumer contentment implies that you have to assume and also type quick.

Amy likewise offered me the opportunity to ask any questions that I had, and she addressed them extensively. I was happy and really hoping that I succeeded in my live conversation meeting!

As you’ve probably presumed (by me creating this article) I did succeed in my first interview for the online conversation task. I was invited to the following stage of the application procedure– a telephone interview with Amy and also one of The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their employment procedure as well as I was proud that I had actually got this much but I was additionally extremely worried! Thankfully the telephone interview was not as frightening as I when believed and it was much more informal than official.

I obtained inquired about my leisure activities, what I such as to do in my spare time and also a couple of questions about the Live Chat Representative position. I additionally had some responses on my ‘Live Conversation Meeting’, which was wonderful to hear.

A lot of the concerns that Joe asked were about my character. Joe claimed that getting on with everybody and also becoming a part of The Conversation Store family members was an extremely vital factor.

It was a pleasure to talk on the phone to my prospective future employers and I got on well with them, there was a buzz airborne. At the end of the telephone meeting I was offered the placement … and also I accepted with terrific enjoyment, of course. I was over the moon and also I still am!

As soon as I had accepted the deal I was emailed the agreements that needed to be authorized digitally (exactly how cool is that), my working hours, what team I would be in and all of my log-in information prepared for my training.

Not long after this I had a phone call with John– my Team Leader. This phone called lasted about 2 hours and also he discussed everything I required to learn about the “Live Chat Agent” placement. I made certain to make lots of notes in my notebook as it is a whole lot to absorb.

I was after that offered the dates of when my training would certainly begin (training lasts around 3 weeks and also we’re paid throughout the procedure) and also various other information I required to find out about the training process consisting of specifically what would certainly happen. John was a satisfaction to talk with and I really felt comfortable talking to him as he stated he would be there for any questions I might have if I am ever unsure or stuck.


I have had a bad round of ill health, which implied I was unable to begin my training when set up. The Good News Is The Conversation Store are a lot of wonderful individuals that are patiently waiting for me to be all right once more. I have never known such a recognizing company as well as I feel blessed to be used by them.

Just as I will quit my task search, I stumbled across The Chat Shop. I’m excitedly awaiting recovering and starting my training. Ideally I will be a fully fledged online conversation representative soon … watch this space, my next post will tell you everything about my trip with the training procedure.