I had actually been searching for a work functioning from home for some time as well as was about to surrender. The majority of ‘work from home’ jobs that you discover online appear to be some form of pyramid or ‘start your own business’ plan. Paying a signing up with cost or getting their items for you to sell on? No many thanks!

Eventually I decided to have another little look and also discovered The Chat Shop. I saw the “Live Chat Agent” work on their careers web page and also, after reading the description, a huge wave of happiness came over me. Not just did I suit their needs to a tee (meticulous student with an investigative mind, strong ability to multi-task, high levels of organisation digital social media specialist job description and an inputting rate above 80 words per min), it also felt like a task that I would really love to do!

I used straight away! I patiently waited for a reply yet, to my surprise, I wasn’t waiting long whatsoever.

Amy, a Team Supervisor at The Conversation Store, emailed me and also used me a ‘Live Conversation Interview’; adhering to on from the initial application questions, this is the initial stage of the recruitment procedure.

I was instead thrilled as I had actually never ever experienced an interview in this way before. Around 3 o’clock one mid-day, it was time for my meeting through The Conversation Store’s website. I opened my browser, mosted likely to The Conversation Shop homepage as well as just clicked the live conversation tab. I had actually arrived at my interview.

After presenting myself to a representative that was taking care of conversation at the time, I was quickly moved to Amy, who prepared as well as waiting to begin my interview.

My interview started like any other: we introduced ourselves as well as had a little bit of a laid-back inviting conversation (that made me feel secure). Then it was on to the main interview. What was strange was the fact that the discussion was extremely similar to an in person meeting, except it was via online chat!

The inquiries had to do with my previous experience, why I was making an application for the task, how I ‘d take care of particular situations and also my knowledge of The Conversation Shop and also their solutions.

Amy was aiming to expose my strengths and weak points to establish whether I might meet the high expectations that they set. She wished to know where I would certainly require a little additional training and also where I could bring new skills to the team.

Why I desired the placement was also really vital of course. Although much of our group is spread out across the UK, The Chat Shop is certainly a close knit group with big aspirations. Each and every one people is an indispensable part of providing the results that we provide for clients.

Demands, such as my typing speed, were evaluated as well certainly. Having to transform numerous web site site visitors whilst giving consumer contentment suggests that you have to believe as well as type quick.

Amy likewise provided me the chance to ask any kind of inquiries that I had, and also she addressed them completely. I mored than happy as well as really hoping that I succeeded in my online conversation interview!

As you’ve probably presumed (by me writing this blog post) I did succeed in my initial meeting for the live chat work. I was welcomed to the next phase of the application procedure– a telephone interview with Amy and also one of The Chat Shop’s Co-Founders, Joe.

This is the last stage of their employment process and also I was proud that I had got this far however I was likewise really anxious! Thankfully the telephone interview was not as frightening as I once believed and also it was a lot more informal than official.

I obtained asked about my hobbies, what I such as to do in my spare time and also a few inquiries concerning the Live Conversation Agent setting. I also had some comments on my ‘Live Conversation Meeting’, which was wonderful to listen to.

A lot of the questions that Joe asked were about my personality. Joe said that moving on with everybody and also ending up being a part of The Chat Store household was a very essential variable.

It was a satisfaction to talk on the phone to my possible future bosses as well as I jumped on well with them, there was a buzz in the air. At the end of the telephone meeting I was offered the position … as well as I accepted with great pleasure, naturally. I was over the moon as well as I still am!

As soon as I had actually accepted the offer I was emailed the contracts that needed to be authorized digitally (just how great is that), my working hrs, what team I would be in and all of my log-in details all set for my training.

Not long after this I had a telephone call with John– my Group Leader. This call lasted about 2 hrs and also he described whatever I needed to know about the “Live Chat Representative” setting. I saw to it to make lots of notes in my note pad as it is a whole lot to take in.

I was then given the days of when my training would begin (training lasts around 3 weeks as well as we’re paid throughout the procedure) and other information I required to know about the training process consisting of specifically what would occur. John was a satisfaction to speak with and I really felt comfy chatting to him as he said he would certainly be there for any kind of inquiries I may have if I am ever before unsure or stuck.

Sadly…

I have had a negative round of ill health, which suggested I was not able to start my training when organized. Fortunately The Chat Store are a bunch of remarkable people who are patiently awaiting me to be well enough once more. I have never understood such a recognizing company and I really feel blessed to be utilized by them.

Equally as I will give up my job search, I stumbled across The Conversation Shop. I’m excitedly awaiting recovering as well as starting my training. With any luck I will be a completely fledged online conversation agent soon … enjoy this area, my next post will tell you all about my journey via the training process.