I had actually been searching for a job working from house for some time and will give up. Most ‘function from residence’ tasks that you discover online seem to be some form of pyramid or ‘begin your own organization’ system. Paying a signing up with charge or purchasing their items for you to sell on? No thanks!

One day I determined to have an additional little look and found The Chat Store. I saw the “Live Conversation Representative” work on their professions web page and, after checking out the summary, a huge wave of joy came by me. Not just did I match their demands to a tee (precise learner with an investigative mind, strong ability to multi-task, high levels of organisation digitalmarketer social media job description and also a typing speed above 80 words per minute), it likewise felt like a work that I would actually love to do!

I applied straight away! I patiently waited for a reply but, to my shock, I had not been waiting long whatsoever.

Amy, a Group Manager at The Chat Shop, emailed me and also offered me a ‘Live Chat Interview’; adhering to on from the first application inquiries, this is the first stage of the employment procedure.

I was instead thrilled as I had never experienced an interview in this way before. Around 3 o’clock one mid-day, it was time for my interview using The Conversation Shop’s website. I opened my internet browser, went to The Chat Shop homepage and just clicked the online chat tab. I had actually gotten to my meeting.

After presenting myself to a representative that was managing chat at the time, I was swiftly moved to Amy, who prepared and also waiting to start my interview.

My interview started like any other: we introduced ourselves and also had a little of an informal welcoming chat (which made me really feel secure). After that it was on to the major interview. What was odd was the reality that the conversation was really comparable to an in person meeting, except it was using live chat!

The concerns were about my previous experience, why I was getting the task, just how I ‘d handle particular scenarios and my expertise of The Conversation Store and their solutions.

Amy was looking to disclose my toughness and also weak points to determine whether I can satisfy the high assumptions that they set. She wanted to know where I would need a little extra training as well as where I can bring new skills to the group.

Why I desired the placement was additionally extremely essential naturally. Although much of our team is spread throughout the UK, The Chat Shop is definitely a close weaved group with large aspirations. Every one people is an important part of providing the results that we do for clients.

Demands, such as my keying rate, were evaluated as well obviously. Needing to transform numerous site visitors whilst giving consumer complete satisfaction indicates that you need to assume and kind quickly.

Amy additionally offered me the possibility to ask any kind of concerns that I had, and also she answered them completely. I mored than happy and also wishing that I did well in my live chat meeting!

As you have actually most likely presumed (by me writing this post) I did do well in my preliminary interview for the real-time chat job. I was welcomed to the following phase of the application process– a telephone meeting with Amy and also one of The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their employment procedure as well as I was proud that I had actually got this much however I was likewise extremely worried! Luckily the telephone meeting was not as scary as I when assumed and also it was much more casual than formal.

I obtained inquired about my leisure activities, what I such as to do in my leisure and also a couple of concerns regarding the Live Conversation Representative position. I likewise had some responses on my ‘Live Conversation Interview’, which was great to listen to.

A lot of the questions that Joe asked were about my character. Joe stated that moving on with everyone and also ending up being a part of The Conversation Store family was a really vital factor.

It was a satisfaction to talk on the phone to my prospective future employers and also I jumped on well with them, there was a buzz in the air. At the end of the telephone meeting I was provided the position … and I approved with fantastic pleasure, certainly. I was over the moon and I still am!

As soon as I had approved the deal I was emailed the agreements that required to be signed digitally (just how amazing is that), my functioning hrs, what group I would be in and all of my log-in information prepared for my training.

Not long hereafter I had a phone call with John– my Group Leader. This telephone call lasted about 2 hours and he explained everything I needed to learn about the “Live Conversation Representative” position. I made certain to make great deals of notes in my notebook as it is a whole lot to take in.

I was then offered the dates of when my training would start (training lasts around 3 weeks as well as we’re paid throughout the procedure) and other details I required to find out about the training procedure consisting of exactly what would take place. John was a satisfaction to talk to as well as I really felt comfy talking to him as he claimed he would certainly be there for any questions I may have if I am ever before not sure or stuck.


I have had a poor bout of disease, which indicated I was not able to start my training when arranged. Luckily The Chat Shop are a lot of terrific individuals who are patiently waiting on me to be well enough again. I have never recognized such a comprehending business as well as I feel fortunate to be used by them.

Just as I will surrender my job search, I stumbled across The Chat Shop. I’m excitedly waiting for healing and starting my training. Hopefully I will be a fully fledged live chat agent soon … view this area, my next blog post will tell you all about my journey through the training procedure.