I had been seeking a work functioning from residence for a while as well as will surrender. Most ‘work from residence’ work that you locate on the internet seem to be some type of pyramid or ‘start your very own organization’ system. Paying a joining charge or buying their items for you to sell on? No thanks!

Eventually I determined to have another little appearance and also found The Conversation Shop. I saw the “Live Chat Representative” job on their professions web page and, after reading the summary, a big wave of happiness came over me. Not just did I suit their demands to a tee (precise student with an analytical mind, strong capacity to multi-task, high levels of organisation effect of social media on future job prospects and also a keying rate over 80 words per min), it also appeared like a job that I would really like to do!

I applied quickly! I patiently waited for a reply but, to my shock, I had not been waiting long whatsoever.

Amy, a Group Supervisor at The Chat Shop, emailed me and used me a ‘Live Chat Interview’; complying with on from the preliminary application concerns, this is the first stage of the employment procedure.

I was rather excited as I had never experienced an interview by doing this prior to. Around 3 o’clock one mid-day, it was time for my interview via The Conversation Shop’s web site. I opened my browser, went to The Chat Store homepage as well as merely clicked the online chat tab. I had come to my interview.

After presenting myself to a representative that was managing conversation at the time, I was promptly moved to Amy, who prepared as well as waiting to begin my interview.

My meeting began like any other: we introduced ourselves as well as had a little bit of a casual inviting chat (that made me feel at ease). Then it was on to the main meeting. What was unusual was the fact that the discussion was extremely similar to a face-to-face meeting, except it was using real-time conversation!

The inquiries had to do with my previous experience, why I was making an application for the task, how I would certainly manage specific scenarios and also my knowledge of The Chat Store and their services.

Amy was aiming to disclose my strengths and also weaknesses to determine whether I might satisfy the high assumptions that they set. She would like to know where I would require a little added training and where I could bring new abilities to the group.

Why I wanted the setting was likewise really vital certainly. Although much of our team is spread out across the UK, The Chat Shop is absolutely a close knit group with big passions. Each and every one of us is an indispensable part of supplying the outcomes that we do for customers.

Demands, such as my inputting speed, were checked too certainly. Needing to convert several internet site visitors whilst supplying customer fulfillment implies that you have to think and also type quickly.

Amy additionally provided me the possibility to ask any inquiries that I had, as well as she answered them extensively. I enjoyed as well as hoping that I succeeded in my online conversation meeting!

As you have actually probably guessed (by me writing this post) I did do well in my preliminary interview for the live conversation job. I was invited to the following stage of the application procedure– a telephone interview with Amy as well as among The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their employment process and I was proud that I had actually got this far but I was also very nervous! Fortunately the telephone meeting was not as terrifying as I as soon as assumed and also it was more informal than formal.

I obtained inquired about my pastimes, what I such as to do in my spare time as well as a few inquiries concerning the Live Chat Representative setting. I additionally had some responses on my ‘Live Chat Meeting’, which was terrific to hear.

A lot of the inquiries that Joe asked had to do with my personality. Joe stated that proceeding with everybody as well as ending up being a part of The Conversation Store family members was an extremely important aspect.

It was a satisfaction to talk on the phone to my prospective future managers and I hopped on well with them, there was a buzz airborne. At the end of the telephone interview I was provided the position … and also I approved with terrific enjoyment, naturally. I was over the moon and also I still am!

Once I had approved the deal I was emailed the contracts that needed to be signed electronically (exactly how amazing is that), my working hours, what group I would certainly be in and all of my log-in information ready for my training.

Not long after this I had a call with John– my Team Leader. This phone called lasted around 2 hours and also he described everything I needed to understand about the “Live Chat Representative” setting. I ensured to make great deals of notes in my note pad as it is a great deal to take in.

I was after that provided the days of when my training would begin (training lasts around 3 weeks as well as we’re paid during the procedure) and various other details I needed to find out about the training procedure consisting of exactly what would certainly take place. John was a pleasure to speak with and I felt comfy talking to him as he stated he would be there for any kind of questions I might have if I am ever before unsure or stuck.


I have had a poor spell of illness, which meant I was not able to begin my training when organized. The Good News Is The Chat Shop are a lot of fantastic people who are patiently waiting on me to be all right once more. I have actually never understood such a comprehending firm and also I really feel privileged to be utilized by them.

Equally as I will surrender my job search, I came across The Chat Shop. I’m eagerly awaiting recovering and starting my training. With any luck I shall be a fully fledged real-time chat agent soon … enjoy this room, my following blog post will tell you everything about my trip through the training procedure.