I had actually been searching for a task working from residence for a while as well as will surrender. Many ‘function from residence’ jobs that you locate on-line seem to be some kind of pyramid or ‘start your own company’ plan. Paying a signing up with cost or buying their products for you to sell on? No thanks!

Someday I decided to have one more little look and stumbled upon The Chat Shop. I saw the “Live Chat Representative” job on their careers web page and, after reviewing the description, a big wave of joy came by me. Not just did I match their needs to a tee (meticulous learner with a curious mind, strong capacity to multi-task, high levels of organisation effective use of social media in a job search and a typing rate over 80 words per min), it also appeared like a work that I would actually love to do!

I used quickly! I patiently waited for a reply however, to my surprise, I wasn’t waiting long whatsoever.

Amy, a Group Supervisor at The Chat Store, emailed me as well as provided me a ‘Live Conversation Interview’; following on from the first application questions, this is the first stage of the employment process.

I was instead delighted as I had never experienced an interview in this way before. Around 3 o’clock one afternoon, it was time for my meeting by means of The Chat Shop’s internet site. I opened my browser, went to The Chat Store homepage as well as merely clicked the real-time chat tab. I had actually come to my interview.

After presenting myself to an agent that was taking care of chat at the time, I was promptly moved to Amy, that prepared as well as waiting to begin my interview.

My meeting started like any other: we presented ourselves and had a little bit of a casual inviting conversation (that made me feel at ease). Then it was on to the primary meeting. What was weird was the truth that the discussion was really similar to an in person interview, except it was via online chat!

The concerns were about my previous experience, why I was getting the task, how I ‘d handle certain situations and also my knowledge of The Chat Store and also their services.

Amy was aiming to reveal my staminas and also weaknesses to establish whether I might meet the high assumptions that they set. She needed to know where I would certainly need a little extra training and where I can bring new talents to the team.

Why I desired the position was likewise very vital naturally. Although much of our group is spread across the UK, The Chat Store is certainly a close weaved team with big ambitions. Each one of us is an important part of delivering the results that we do for clients.

Needs, such as my keying rate, were tested also obviously. Needing to convert several website site visitors whilst supplying consumer contentment means that you have to assume and also kind quick.

Amy also offered me the chance to ask any questions that I had, and she answered them thoroughly. I was happy and wishing that I succeeded in my online chat meeting!

As you’ve probably guessed (by me creating this article) I did succeed in my initial interview for the online conversation job. I was invited to the next phase of the application procedure– a telephone interview with Amy and also one of The Chat Shop’s Co-Founders, Joe.

This is the last stage of their employment process as well as I was proud that I had got this far yet I was additionally very nervous! Luckily the telephone interview was not as terrifying as I as soon as thought as well as it was a lot more laid-back than formal.

I obtained inquired about my pastimes, what I such as to do in my extra time and also a couple of questions about the Live Conversation Representative placement. I also had some responses on my ‘Live Conversation Meeting’, which was terrific to hear.

A lot of the concerns that Joe asked had to do with my individuality. Joe said that proceeding with everybody and coming to be a part of The Conversation Shop family was an extremely crucial factor.

It was a pleasure to talk on the phone to my prospective future bosses and also I got on well with them, there was a buzz in the air. At the end of the telephone interview I was provided the position … and I accepted with excellent enjoyment, obviously. I was over the moon and also I still am!

As soon as I had accepted the offer I was emailed the agreements that needed to be authorized electronically (just how awesome is that), my functioning hours, what team I would certainly be in and all of my log-in details ready for my training.

Not long after this I had a telephone call with John– my Group Leader. This call lasted about 2 hrs and also he discussed every little thing I needed to find out about the “Live Conversation Representative” placement. I ensured to make lots of notes in my notebook as it is a lot to absorb.

I was then offered the days of when my training would commence (training lasts around 3 weeks as well as we’re paid throughout the procedure) and also other information I needed to know about the training procedure consisting of precisely what would occur. John was a pleasure to talk to as well as I really felt comfy talking to him as he said he would certainly be there for any queries I may have if I am ever before not sure or stuck.


I have had a negative spell of disease, which suggested I was unable to start my training when set up. Luckily The Conversation Shop are a lot of terrific people that are patiently awaiting me to be well enough once again. I have actually never ever recognized such a comprehending business as well as I really feel blessed to be used by them.

Just as I was about to give up my task search, I stumbled across The Conversation Store. I’m eagerly awaiting healing as well as starting my training. Ideally I will be a totally fledged real-time conversation agent soon … enjoy this room, my next post will tell you all about my journey with the training procedure.