I had actually been trying to find a job functioning from residence for a while as well as will give up. A lot of ‘work from house’ jobs that you find on the internet appear to be some type of pyramid or ‘begin your own company’ plan. Paying a joining cost or purchasing their items for you to sell on? No many thanks!

One day I determined to have another little look and found The Chat Shop. I saw the “Live Conversation Agent” job on their jobs web page as well as, after checking out the summary, a huge wave of happiness came over me. Not just did I suit their needs to a tee (thorough student with a curious mind, strong ability to multi-task, high levels of organisation elite communications chat jobs and also an inputting rate above 80 words per min), it additionally looked like a task that I would really love to do!

I used quickly! I patiently awaited a reply however, to my surprise, I wasn’t waiting long in any way.

Amy, a Group Manager at The Chat Shop, emailed me as well as offered me a ‘Live Chat Interview’; adhering to on from the initial application inquiries, this is the initial stage of the recruitment procedure.

I was instead delighted as I had actually never experienced an interview by doing this before. Around 3 o’clock one afternoon, it was time for my meeting using The Conversation Shop’s site. I opened my internet browser, mosted likely to The Conversation Store homepage and also merely clicked the real-time conversation tab. I had actually arrived at my meeting.

After presenting myself to a representative that was handling conversation at the time, I was rapidly moved to Amy, that prepared and also waiting to begin my interview.

My meeting began like any other: we introduced ourselves and also had a bit of a casual welcoming chat (which made me feel at ease). Then it was on to the major meeting. What was odd was the truth that the discussion was really comparable to a face-to-face meeting, other than it was by means of online chat!

The concerns had to do with my previous experience, why I was requesting the job, how I would certainly handle certain situations and also my understanding of The Conversation Shop as well as their services.

Amy was looking to expose my staminas as well as weak points to identify whether I can meet the high assumptions that they establish. She needed to know where I would certainly require a little extra training and where I might bring brand-new skills to the group.

Why I wanted the placement was also really important of course. Although much of our group is spread out throughout the UK, The Conversation Shop is absolutely a close weaved team with huge passions. Each and every one people is an integral part of supplying the outcomes that we provide for clients.

Demands, such as my inputting rate, were examined as well naturally. Having to transform multiple web site site visitors whilst giving client contentment suggests that you need to believe and also kind fast.

Amy also gave me the opportunity to ask any type of questions that I had, as well as she addressed them thoroughly. I was happy and also really hoping that I succeeded in my live chat interview!

As you have actually most likely guessed (by me creating this article) I did do well in my first interview for the real-time chat work. I was welcomed to the next phase of the application process– a telephone meeting with Amy as well as one of The Chat Store’s Co-Founders, Joe.

This is the last stage of their recruitment procedure and also I was proud that I had got this much yet I was likewise very nervous! Fortunately the telephone meeting was not as terrifying as I when believed as well as it was a lot more laid-back than formal.

I obtained inquired about my hobbies, what I like to do in my leisure and a couple of inquiries regarding the Live Chat Agent placement. I also had some responses on my ‘Live Conversation Interview’, which was terrific to hear.

A great deal of the concerns that Joe asked were about my personality. Joe claimed that proceeding with everybody as well as ending up being a part of The Chat Shop family members was an extremely essential variable.

It was an enjoyment to talk on the phone to my possible future managers as well as I got on well with them, there was a buzz in the air. At the end of the telephone interview I was used the placement … as well as I accepted with excellent pleasure, of course. I was over the moon as well as I still am!

When I had actually approved the offer I was emailed the agreements that required to be authorized electronically (how awesome is that), my functioning hours, what group I would certainly remain in and all of my log-in details ready for my training.

Not long after this I had a call with John– my Team Leader. This phone called lasted about 2 hrs as well as he clarified every little thing I needed to know about the “Live Conversation Representative” position. I made certain to make great deals of notes in my note pad as it is a whole lot to absorb.

I was then provided the days of when my training would begin (training lasts around 3 weeks and we’re paid throughout the procedure) as well as various other information I needed to know about the training procedure including specifically what would certainly happen. John was a satisfaction to speak to and also I really felt comfortable chatting to him as he stated he would certainly be there for any type of inquiries I might have if I am ever unclear or stuck.


I have had a bad bout of illness, which suggested I was unable to begin my training when set up. Luckily The Conversation Shop are a bunch of terrific people who are patiently awaiting me to be well enough again. I have actually never ever understood such a comprehending business as well as I feel blessed to be employed by them.

Just as I will quit my task search, I stumbled across The Chat Shop. I’m eagerly waiting for healing as well as starting my training. Hopefully I will be a fully fledged real-time conversation agent soon … enjoy this space, my next message will inform you everything about my trip with the training procedure.