I had been trying to find a work functioning from residence for some time and will surrender. A lot of ‘function from home’ jobs that you locate on-line seem to be some form of pyramid or ‘start your very own business’ system. Paying a joining charge or buying their items for you to sell on? No thanks!

Eventually I determined to have an additional little look and discovered The Chat Shop. I saw the “Live Chat Agent” work on their professions page and also, after reviewing the description, a big wave of happiness came over me. Not just did I match their needs to a tee (meticulous learner with an analytical mind, strong capacity to multi-task, high degrees of organisation freelance job social media design and also a typing speed above 80 words per minute), it likewise appeared like a work that I would actually love to do!

I used quickly! I patiently waited for a reply however, to my surprise, I had not been waiting long in any way.

Amy, a Team Supervisor at The Conversation Store, emailed me and provided me a ‘Live Chat Interview’; following on from the preliminary application questions, this is the initial stage of the recruitment procedure.

I was rather delighted as I had actually never experienced an interview in this way prior to. Around 3 o’clock one afternoon, it was time for my interview by means of The Conversation Store’s website. I opened my web browser, went to The Chat Shop homepage as well as simply clicked the online conversation tab. I had actually reached my interview.

After introducing myself to an agent that was taking care of chat at the time, I was quickly transferred to Amy, who prepared and also waiting to start my interview.

My interview began like any other: we presented ourselves and had a bit of a laid-back welcoming chat (which made me really feel comfortable). After that it was on to the main meeting. What was unusual was the fact that the conversation was really similar to an in person meeting, other than it was using live conversation!

The questions had to do with my previous experience, why I was applying for the work, how I would certainly handle particular circumstances and my knowledge of The Conversation Store as well as their solutions.

Amy was aiming to expose my staminas as well as weak points to figure out whether I might fulfill the high assumptions that they establish. She needed to know where I would need a little additional training and also where I might bring brand-new talents to the team.

Why I desired the position was additionally very important naturally. Although much of our team is spread across the UK, The Conversation Shop is definitely a close knit group with big aspirations. Each and every one of us is an important part of delivering the results that we provide for clients.

Needs, such as my keying rate, were checked too certainly. Needing to transform numerous internet site site visitors whilst giving customer fulfillment implies that you need to believe and kind fast.

Amy also offered me the chance to ask any inquiries that I had, as well as she addressed them completely. I mored than happy and also really hoping that I did well in my live chat interview!

As you’ve possibly guessed (by me creating this article) I did succeed in my initial interview for the real-time conversation task. I was invited to the next phase of the application process– a telephone meeting with Amy and one of The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their recruitment procedure as well as I was proud that I had actually got this far but I was likewise very worried! Thankfully the telephone interview was not as scary as I as soon as assumed and it was much more informal than official.

I got inquired about my hobbies, what I like to do in my extra time and a few concerns about the Live Conversation Agent position. I likewise had some feedback on my ‘Live Chat Interview’, which was excellent to hear.

A lot of the concerns that Joe asked had to do with my personality. Joe stated that moving on with everybody as well as coming to be a part of The Conversation Shop family members was a very important variable.

It was a pleasure to talk on the phone to my possible future managers and I hopped on well with them, there was a buzz in the air. At the end of the telephone meeting I was offered the placement … and I approved with excellent enjoyment, naturally. I mored than the moon and also I still am!

When I had actually accepted the offer I was emailed the agreements that needed to be signed electronically (just how great is that), my functioning hours, what team I would remain in and all of my log-in details ready for my training.

Not long hereafter I had a call with John– my Team Leader. This telephone call lasted around 2 hrs and also he clarified every little thing I needed to find out about the “Live Chat Representative” setting. I made sure to make great deals of notes in my note pad as it is a lot to take in.

I was after that offered the dates of when my training would certainly begin (training lasts around 3 weeks as well as we’re paid throughout the procedure) and various other details I required to understand about the training process consisting of exactly what would occur. John was an enjoyment to speak to and I felt comfy chatting to him as he stated he would certainly be there for any kind of questions I might have if I am ever before uncertain or stuck.


I have had a poor spell of illness, which meant I was not able to start my training when set up. Thankfully The Conversation Shop are a lot of fantastic people who are patiently awaiting me to be all right again. I have never understood such a recognizing business and also I really feel blessed to be used by them.

Just as I will give up my work search, I came across The Conversation Store. I’m eagerly waiting for getting well as well as beginning my training. Hopefully I will be a totally fledged live conversation agent soon … see this area, my following blog post will inform you everything about my journey via the training procedure.