I had actually been trying to find a work functioning from house for a while and also was about to give up. Many ‘function from home’ work that you find on the internet seem to be some form of pyramid or ‘start your very own company’ system. Paying a joining charge or getting their items for you to sell on? No thanks!

Eventually I made a decision to have another little look and also came across The Conversation Store. I saw the “Live Chat Agent” job on their jobs page as well as, after reviewing the summary, a large wave of joy came over me. Not just did I fit their demands to a tee (thorough learner with an analytical mind, strong capacity to multi-task, high levels of organisation freelance jobs social media manager as well as a keying speed over 80 words per min), it also looked like a task that I would actually enjoy to do!

I used quickly! I patiently awaited a reply however, to my surprise, I wasn’t waiting long in all.

Amy, a Group Supervisor at The Conversation Shop, emailed me and offered me a ‘Live Conversation Interview’; adhering to on from the preliminary application concerns, this is the initial stage of the recruitment procedure.

I was rather excited as I had actually never experienced an interview in this way prior to. Around 3 o’clock one afternoon, it was time for my meeting through The Conversation Shop’s web site. I opened my internet browser, went to The Chat Store homepage and simply clicked the online conversation tab. I had arrived at my meeting.

After introducing myself to a representative that was taking care of chat at the time, I was quickly transferred to Amy, that was ready and waiting to begin my interview.

My interview started like any other: we presented ourselves and had a little of a laid-back welcoming conversation (which made me really feel comfortable). After that it was on to the primary meeting. What was unusual was the reality that the conversation was very similar to a face-to-face meeting, other than it was using real-time chat!

The concerns had to do with my previous experience, why I was obtaining the job, exactly how I ‘d handle particular scenarios and also my expertise of The Chat Store and also their solutions.

Amy was looking to expose my strengths as well as weaknesses to determine whether I might satisfy the high expectations that they set. She would like to know where I would certainly need a little additional training and also where I could bring brand-new abilities to the team.

Why I wanted the placement was also very crucial naturally. Although much of our team is spread across the UK, The Chat Shop is absolutely a close weaved team with large aspirations. Every one of us is an essential part of delivering the outcomes that we do for clients.

Demands, such as my typing speed, were tested as well naturally. Needing to transform multiple site visitors whilst providing consumer fulfillment implies that you have to believe and also type quickly.

Amy additionally offered me the possibility to ask any questions that I had, as well as she answered them thoroughly. I was happy and also really hoping that I succeeded in my online conversation interview!

As you’ve most likely presumed (by me writing this article) I did do well in my first interview for the online conversation job. I was invited to the next phase of the application process– a telephone meeting with Amy and among The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their employment process as well as I was proud that I had actually got this far yet I was also extremely nervous! Luckily the telephone interview was not as terrifying as I once believed and also it was much more casual than official.

I obtained inquired about my leisure activities, what I such as to do in my extra time as well as a few inquiries concerning the Live Conversation Representative placement. I additionally had some comments on my ‘Live Conversation Meeting’, which was wonderful to hear.

A great deal of the concerns that Joe asked were about my personality. Joe said that proceeding with everybody and also becoming a part of The Chat Store family was a really essential factor.

It was a satisfaction to talk on the phone to my prospective future managers as well as I jumped on well with them, there was a buzz in the air. At the end of the telephone meeting I was provided the setting … as well as I approved with wonderful enjoyment, of course. I was over the moon and I still am!

When I had accepted the deal I was emailed the contracts that needed to be signed electronically (just how amazing is that), my functioning hours, what group I would remain in and all of my log-in details ready for my training.

Not long hereafter I had a phone call with John– my Team Leader. This call lasted about 2 hours and he clarified everything I required to know about the “Live Chat Agent” placement. I made sure to make great deals of notes in my note pad as it is a lot to absorb.

I was after that provided the days of when my training would begin (training lasts around 3 weeks and we’re paid during the process) and various other details I required to understand about the training procedure including specifically what would certainly occur. John was a satisfaction to talk to and also I felt comfy talking to him as he claimed he would certainly be there for any kind of queries I might have if I am ever uncertain or stuck.


I have had a poor spell of illness, which meant I was incapable to begin my training when prepared. The Good News Is The Conversation Shop are a bunch of remarkable individuals who are patiently waiting on me to be well enough once more. I have actually never understood such a comprehending business as well as I feel blessed to be employed by them.

Just as I will surrender my task search, I stumbled across The Conversation Shop. I’m excitedly awaiting healing as well as starting my training. Hopefully I will be a completely fledged live conversation agent quickly … see this room, my next post will certainly tell you all about my journey with the training procedure.