I had been looking for a task working from home for a while as well as was about to surrender. The majority of ‘work from home’ jobs that you locate online seem to be some form of pyramid or ‘begin your very own company’ scheme. Paying a joining fee or buying their products for you to sell on? No thanks!

Eventually I chose to have an additional little look as well as stumbled upon The Conversation Shop. I saw the “Live Chat Representative” job on their jobs page as well as, after reviewing the summary, a big wave of joy came me. Not only did I suit their needs to a tee (precise student with an investigative mind, strong capability to multi-task, high degrees of organisation freelance live chat jobs as well as a typing rate over 80 words per minute), it additionally appeared like a work that I would really enjoy to do!

I applied straight away! I patiently waited for a reply however, to my shock, I had not been waiting long in all.

Amy, a Team Manager at The Conversation Store, emailed me as well as provided me a ‘Live Conversation Meeting’; adhering to on from the first application concerns, this is the first stage of the recruitment process.

I was instead excited as I had actually never ever experienced a meeting this way prior to. Around 3 o’clock one afternoon, it was time for my interview using The Conversation Shop’s web site. I opened my web browser, mosted likely to The Chat Shop homepage and just clicked the live chat tab. I had arrived at my interview.

After introducing myself to a representative that was managing conversation at the time, I was quickly moved to Amy, who was ready and also waiting to start my meeting.

My meeting began like any other: we presented ourselves and also had a little of a casual welcoming conversation (which made me really feel comfortable). Then it was on to the main interview. What was weird was the reality that the conversation was very similar to a face-to-face interview, except it was using real-time chat!

The questions were about my previous experience, why I was obtaining the work, just how I would certainly handle particular circumstances as well as my understanding of The Chat Shop as well as their services.

Amy was seeking to disclose my strengths as well as weak points to figure out whether I can fulfill the high assumptions that they set. She would like to know where I would need a little added training as well as where I can bring brand-new abilities to the team.

Why I wanted the placement was additionally very essential certainly. Although much of our team is spread out throughout the UK, The Conversation Store is definitely a close weaved group with big aspirations. Each one people is an integral part of supplying the results that we provide for customers.

Demands, such as my keying speed, were examined also naturally. Needing to transform multiple web site visitors whilst supplying consumer contentment implies that you have to assume and kind quickly.

Amy likewise gave me the chance to ask any concerns that I had, as well as she answered them completely. I mored than happy and hoping that I succeeded in my live conversation meeting!

As you have actually most likely thought (by me composing this article) I did succeed in my preliminary interview for the live conversation task. I was welcomed to the next stage of the application procedure– a telephone interview with Amy as well as among The Chat Shop’s Co-Founders, Joe.

This is the last stage of their recruitment process and also I was proud that I had actually got this much but I was likewise extremely nervous! Fortunately the telephone meeting was not as frightening as I once believed as well as it was more laid-back than official.

I got inquired about my pastimes, what I such as to do in my spare time and also a couple of concerns regarding the Live Conversation Representative placement. I additionally had some feedback on my ‘Live Conversation Interview’, which was fantastic to listen to.

A great deal of the concerns that Joe asked were about my character. Joe said that proceeding with everybody and coming to be a part of The Conversation Store family members was a very crucial variable.

It was an enjoyment to talk on the phone to my possible future employers and I hopped on well with them, there was a buzz in the air. At the end of the telephone meeting I was provided the setting … as well as I approved with fantastic pleasure, obviously. I mored than the moon and I still am!

When I had actually accepted the offer I was emailed the agreements that needed to be signed digitally (just how awesome is that), my working hours, what team I would be in and all of my log-in information prepared for my training.

Not long after this I had a phone call with John– my Group Leader. This call lasted around 2 hours and also he clarified whatever I required to learn about the “Live Conversation Agent” position. I saw to it to make lots of notes in my note pad as it is a whole lot to take in.

I was after that offered the days of when my training would certainly begin (training lasts around 3 weeks and also we’re paid during the process) and various other details I required to learn about the training procedure consisting of precisely what would occur. John was a pleasure to talk with as well as I felt comfortable chatting to him as he stated he would certainly be there for any questions I may have if I am ever before unsure or stuck.


I have had a bad spell of illness, which meant I was unable to start my training when organized. Thankfully The Chat Store are a lot of remarkable individuals who are patiently awaiting me to be well enough once more. I have actually never ever known such a comprehending business and also I really feel privileged to be utilized by them.

Just as I will quit my work search, I stumbled across The Chat Shop. I’m excitedly awaiting recovering as well as starting my training. Hopefully I shall be a totally fledged real-time chat representative quickly … see this space, my following message will inform you everything about my journey through the training process.