I had been trying to find a task working from residence for a while and also will quit. The majority of ‘function from house’ jobs that you locate online seem to be some kind of pyramid or ‘begin your very own service’ plan. Paying a joining cost or buying their products for you to sell on? No many thanks!
Someday I chose to have one more little appearance as well as discovered The Conversation Shop. I saw the “Live Chat Representative” work on their jobs page and also, after reading the description, a huge wave of joy came over me. Not just did I match their demands to a tee (meticulous learner with an inquisitive mind, strong capacity to multi-task, high levels of organisation freelance social media jobs singapore and also an inputting speed above 80 words per minute), it likewise felt like a task that I would really love to do!
I applied quickly! I patiently awaited a reply yet, to my shock, I wasn’t waiting long in all.
Amy, a Group Supervisor at The Chat Store, emailed me and also provided me a ‘Live Chat Meeting’; adhering to on from the preliminary application concerns, this is the initial stage of the recruitment process.
I was instead excited as I had actually never experienced a meeting this way before. Around 3 o’clock one mid-day, it was time for my interview through The Chat Store’s site. I opened my browser, went to The Chat Store homepage and just clicked the live chat tab. I had arrived at my interview.
After presenting myself to an agent that was handling chat at the time, I was rapidly moved to Amy, who prepared and also waiting to start my interview.
My interview started like any other: we introduced ourselves and also had a little bit of a casual welcoming conversation (which made me really feel comfortable). Then it was on to the main interview. What was unusual was the reality that the conversation was extremely similar to a face-to-face interview, other than it was via online conversation!
The questions had to do with my previous experience, why I was making an application for the task, just how I would certainly handle specific scenarios as well as my expertise of The Conversation Store as well as their services.
Amy was wanting to disclose my toughness and also weak points to figure out whether I might meet the high expectations that they set. She wished to know where I would certainly require a little extra training and where I can bring new talents to the group.
Why I desired the position was additionally really essential of course. Although much of our team is spread across the UK, The Chat Shop is certainly a close knit team with large aspirations. Every one of us is an indispensable part of delivering the results that we provide for customers.
Requirements, such as my keying speed, were examined too naturally. Having to transform numerous website visitors whilst giving consumer fulfillment means that you need to assume as well as kind fast.
Amy also provided me the opportunity to ask any concerns that I had, and she answered them thoroughly. I mored than happy and really hoping that I did well in my real-time chat interview!
As you’ve possibly thought (by me creating this post) I did succeed in my initial meeting for the real-time chat work. I was welcomed to the next phase of the application process– a telephone meeting with Amy and also one of The Conversation Shop’s Co-Founders, Joe.
This is the last stage of their recruitment process and also I was proud that I had actually got this far however I was also extremely worried! The good news is the telephone interview was not as terrifying as I as soon as thought as well as it was a lot more casual than formal.
I obtained inquired about my leisure activities, what I like to do in my spare time and also a couple of questions concerning the Live Chat Agent position. I also had some feedback on my ‘Live Chat Interview’, which was wonderful to hear.
A lot of the inquiries that Joe asked were about my personality. Joe said that getting on with everybody and ending up being a part of The Chat Shop family was a really essential variable.
It was a pleasure to speak on the phone to my prospective future employers as well as I got on well with them, there was a buzz in the air. At the end of the telephone interview I was offered the setting … as well as I accepted with great pleasure, of course. I was over the moon as well as I still am!
As soon as I had accepted the offer I was emailed the agreements that required to be authorized electronically (just how awesome is that), my working hours, what team I would certainly be in and all of my log-in information ready for my training.
Not long after this I had a telephone call with John– my Group Leader. This phone called lasted about 2 hrs and he described whatever I required to find out about the “Live Conversation Agent” setting. I made sure to make lots of notes in my note pad as it is a lot to take in.
I was after that offered the days of when my training would certainly commence (training lasts around 3 weeks and we’re paid throughout the procedure) as well as other information I needed to learn about the training procedure consisting of precisely what would take place. John was a satisfaction to speak to and also I felt comfortable talking to him as he stated he would certainly be there for any type of queries I might have if I am ever unclear or stuck.
I have had a poor bout of disease, which implied I was incapable to start my training when arranged. Thankfully The Chat Shop are a number of wonderful individuals that are patiently waiting on me to be well enough once more. I have never ever known such an understanding company and also I feel fortunate to be utilized by them.
Just as I will give up my work search, I stumbled across The Conversation Store. I’m eagerly waiting for recovering as well as starting my training. Hopefully I shall be a completely fledged live chat representative soon … enjoy this space, my next article will tell you everything about my journey through the training process.