I had been searching for a job working from house for a while and was about to give up. Many ‘work from residence’ work that you find online seem to be some form of pyramid or ‘begin your very own organization’ system. Paying a joining cost or purchasing their items for you to sell on? No many thanks!

Eventually I determined to have an additional little look and found The Conversation Store. I saw the “Live Chat Agent” work on their jobs web page and, after checking out the description, a big wave of happiness came me. Not only did I suit their requirements to a tee (careful student with an analytical mind, strong ability to multi-task, high degrees of organisation freelance social media jobs south africa as well as a typing speed above 80 words per minute), it also felt like a job that I would actually love to do!

I applied quickly! I patiently awaited a reply however, to my surprise, I had not been waiting long whatsoever.

Amy, a Group Supervisor at The Chat Shop, emailed me and also supplied me a ‘Live Conversation Meeting’; complying with on from the preliminary application concerns, this is the initial stage of the recruitment process.

I was instead thrilled as I had actually never ever experienced an interview in this way before. Around 3 o’clock one afternoon, it was time for my interview through The Conversation Shop’s internet site. I opened my internet browser, went to The Chat Store homepage as well as merely clicked the live chat tab. I had actually reached my interview.

After presenting myself to a representative that was managing chat at the time, I was swiftly moved to Amy, who was ready as well as waiting to start my meeting.

My interview began like any other: we presented ourselves and also had a little bit of an informal welcoming conversation (that made me feel comfortable). Then it was on to the main meeting. What was unusual was the reality that the conversation was really comparable to a face-to-face meeting, except it was using real-time chat!

The inquiries had to do with my previous experience, why I was applying for the work, exactly how I would certainly manage specific circumstances and my knowledge of The Conversation Shop and their solutions.

Amy was seeking to disclose my strengths and also weaknesses to identify whether I might meet the high expectations that they establish. She wished to know where I would require a little additional training and where I might bring brand-new talents to the team.

Why I wanted the setting was also really vital of course. Although much of our team is spread across the UK, The Conversation Store is definitely a close knit team with huge passions. Every one of us is an essential part of providing the outcomes that we do for customers.

Requirements, such as my keying speed, were checked as well obviously. Having to transform numerous web site site visitors whilst supplying customer contentment indicates that you have to think and kind quick.

Amy likewise gave me the opportunity to ask any kind of concerns that I had, and also she addressed them completely. I was happy and also hoping that I succeeded in my online conversation meeting!

As you have actually most likely presumed (by me creating this blog post) I did do well in my initial meeting for the real-time chat work. I was welcomed to the next phase of the application procedure– a telephone interview with Amy and also among The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their recruitment process and I was proud that I had got this far however I was likewise extremely anxious! Fortunately the telephone interview was not as scary as I as soon as believed as well as it was more laid-back than formal.

I obtained inquired about my leisure activities, what I such as to do in my leisure as well as a couple of questions concerning the Live Conversation Representative position. I likewise had some feedback on my ‘Live Conversation Meeting’, which was fantastic to hear.

A great deal of the concerns that Joe asked had to do with my individuality. Joe claimed that proceeding with everybody as well as becoming a part of The Chat Shop family was a really vital factor.

It was a pleasure to talk on the phone to my prospective future employers and I hopped on well with them, there was a buzz in the air. At the end of the telephone interview I was used the position … and I accepted with terrific satisfaction, certainly. I was over the moon and also I still am!

When I had accepted the deal I was emailed the agreements that required to be authorized electronically (how great is that), my functioning hours, what team I would be in and all of my log-in information prepared for my training.

Not long hereafter I had a call with John– my Group Leader. This call lasted around 2 hours as well as he discussed every little thing I needed to find out about the “Live Chat Representative” position. I ensured to make lots of notes in my note pad as it is a whole lot to absorb.

I was then given the days of when my training would certainly commence (training lasts around 3 weeks and also we’re paid during the procedure) and also various other details I required to know about the training process consisting of specifically what would certainly take place. John was an enjoyment to speak with and I really felt comfy chatting to him as he stated he would be there for any inquiries I might have if I am ever before unsure or stuck.


I have had a negative round of illness, which implied I was unable to start my training when prepared. Luckily The Chat Store are a bunch of wonderful individuals that are patiently waiting for me to be all right once again. I have never known such a comprehending company and I really feel privileged to be utilized by them.

Equally as I will quit my work search, I came across The Conversation Store. I’m excitedly awaiting getting well and beginning my training. Ideally I will be a fully fledged online chat agent quickly … enjoy this space, my following post will certainly inform you all about my journey with the training procedure.