I had been seeking a task working from residence for a while as well as was about to surrender. Many ‘work from residence’ tasks that you discover on-line appear to be some kind of pyramid or ‘begin your own service’ plan. Paying a joining cost or getting their items for you to sell on? No thanks!

Someday I determined to have another little look and stumbled upon The Conversation Shop. I saw the “Live Chat Agent” task on their careers web page as well as, after reading the summary, a big wave of happiness came by me. Not only did I fit their needs to a tee (precise learner with a curious mind, solid capability to multi-task, high degrees of organisation freelance social media manager job and a typing speed over 80 words per minute), it likewise felt like a task that I would truly enjoy to do!

I used immediately! I patiently awaited a reply however, to my surprise, I had not been waiting long in any way.

Amy, a Team Supervisor at The Conversation Store, emailed me and also provided me a ‘Live Conversation Meeting’; complying with on from the first application concerns, this is the first stage of the recruitment procedure.

I was rather excited as I had never experienced an interview this way before. Around 3 o’clock one afternoon, it was time for my meeting through The Conversation Shop’s site. I opened my browser, went to The Chat Store homepage as well as simply clicked the online conversation tab. I had reached my meeting.

After presenting myself to a representative that was handling conversation at the time, I was quickly transferred to Amy, that was ready and also waiting to start my meeting.

My meeting started like any other: we introduced ourselves as well as had a little of a laid-back welcoming conversation (which made me feel comfortable). After that it was on to the primary meeting. What was weird was the truth that the conversation was very comparable to an in person interview, except it was via live conversation!

The concerns were about my previous experience, why I was requesting the task, just how I would certainly take care of specific situations and my expertise of The Conversation Store as well as their solutions.

Amy was seeking to expose my strengths as well as weaknesses to establish whether I could meet the high expectations that they set. She needed to know where I would need a little additional training and also where I could bring brand-new skills to the team.

Why I desired the setting was additionally very crucial of course. Although much of our team is spread out throughout the UK, The Conversation Shop is absolutely a close weaved group with large passions. Each one of us is an important part of delivering the results that we do for customers.

Requirements, such as my keying rate, were evaluated also certainly. Having to convert several web site visitors whilst providing customer contentment indicates that you have to believe and type quick.

Amy likewise gave me the opportunity to ask any kind of inquiries that I had, and also she answered them completely. I enjoyed and also wishing that I succeeded in my online chat meeting!

As you’ve possibly thought (by me writing this post) I did do well in my first interview for the online conversation task. I was welcomed to the following stage of the application process– a telephone interview with Amy and also among The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their recruitment process and I was proud that I had got this far yet I was also extremely worried! Thankfully the telephone meeting was not as scary as I when assumed and it was much more informal than official.

I got asked about my hobbies, what I like to do in my extra time and also a few questions regarding the Live Chat Representative setting. I also had some feedback on my ‘Live Chat Meeting’, which was fantastic to listen to.

A great deal of the inquiries that Joe asked were about my personality. Joe stated that getting on with everyone as well as coming to be a part of The Conversation Store family members was a very crucial aspect.

It was a pleasure to talk on the phone to my possible future managers and I hopped on well with them, there was a buzz airborne. At the end of the telephone interview I was provided the placement … as well as I accepted with great enjoyment, obviously. I mored than the moon and I still am!

As soon as I had actually accepted the offer I was emailed the agreements that required to be signed digitally (how cool is that), my working hours, what team I would certainly remain in and all of my log-in details ready for my training.

Not long after this I had a telephone call with John– my Team Leader. This phone called lasted around 2 hours as well as he described whatever I needed to understand about the “Live Chat Representative” setting. I made sure to make great deals of notes in my note pad as it is a great deal to take in.

I was after that offered the dates of when my training would certainly start (training lasts around 3 weeks and we’re paid throughout the process) as well as various other information I required to learn about the training process including exactly what would certainly take place. John was a satisfaction to talk to and I really felt comfy chatting to him as he claimed he would be there for any type of questions I may have if I am ever unsure or stuck.


I have had a bad spell of disease, which implied I was unable to start my training when organized. The Good News Is The Conversation Shop are a lot of wonderful individuals that are patiently waiting for me to be all right again. I have never known such a comprehending business and I feel fortunate to be used by them.

Just as I will quit my job search, I came across The Conversation Shop. I’m eagerly awaiting getting well and starting my training. Ideally I shall be a completely fledged live chat agent quickly … watch this room, my following message will certainly tell you everything about my journey via the training process.