I had been searching for a task working from residence for a while and was about to quit. The majority of ‘work from home’ tasks that you find online seem to be some type of pyramid or ‘begin your very own business’ system. Paying a joining fee or purchasing their products for you to sell on? No many thanks!

Eventually I chose to have another little appearance as well as came across The Conversation Store. I saw the “Live Chat Agent” task on their professions page and, after reviewing the summary, a huge wave of joy came by me. Not only did I suit their requirements to a tee (meticulous learner with an inquisitive mind, solid capacity to multi-task, high levels of organisation freelance social media manager jobs london and a typing speed over 80 words per min), it also appeared like a work that I would actually love to do!

I applied instantly! I patiently waited for a reply however, to my shock, I wasn’t waiting long whatsoever.

Amy, a Team Manager at The Chat Shop, emailed me and provided me a ‘Live Chat Interview’; adhering to on from the preliminary application questions, this is the initial stage of the employment process.

I was instead delighted as I had actually never experienced a meeting in this way before. Around 3 o’clock one mid-day, it was time for my interview using The Conversation Store’s internet site. I opened my web browser, went to The Chat Shop homepage as well as simply clicked the live chat tab. I had actually come to my interview.

After introducing myself to an agent that was taking care of chat at the time, I was promptly transferred to Amy, that prepared and also waiting to start my meeting.

My interview began like any other: we introduced ourselves as well as had a little of a laid-back welcoming chat (which made me really feel secure). Then it was on to the main meeting. What was unusual was the reality that the conversation was really similar to a face-to-face meeting, except it was by means of online chat!

The concerns were about my previous experience, why I was obtaining the job, just how I would certainly manage certain scenarios and my expertise of The Chat Store as well as their solutions.

Amy was wanting to disclose my toughness and also weak points to establish whether I might meet the high assumptions that they establish. She wanted to know where I would certainly require a little additional training and where I might bring brand-new talents to the team.

Why I desired the placement was additionally extremely essential obviously. Although much of our group is spread across the UK, The Chat Shop is certainly a close weaved team with huge aspirations. Each one people is an essential part of delivering the outcomes that we do for clients.

Requirements, such as my typing rate, were checked also naturally. Needing to transform numerous site site visitors whilst supplying customer contentment suggests that you need to assume and type quickly.

Amy additionally provided me the opportunity to ask any type of concerns that I had, as well as she addressed them extensively. I enjoyed and really hoping that I did well in my live conversation meeting!

As you’ve most likely thought (by me composing this article) I did succeed in my preliminary meeting for the live chat job. I was welcomed to the following stage of the application process– a telephone meeting with Amy and among The Chat Store’s Co-Founders, Joe.

This is the last stage of their recruitment process and I was proud that I had got this much yet I was also really nervous! Fortunately the telephone interview was not as frightening as I when thought as well as it was more laid-back than official.

I obtained asked about my leisure activities, what I like to do in my extra time and a couple of concerns regarding the Live Conversation Representative setting. I likewise had some responses on my ‘Live Conversation Meeting’, which was terrific to listen to.

A great deal of the concerns that Joe asked were about my personality. Joe claimed that getting on with everybody and coming to be a part of The Conversation Shop family members was an extremely crucial variable.

It was a satisfaction to speak on the phone to my possible future bosses and I jumped on well with them, there was a buzz in the air. At the end of the telephone meeting I was provided the setting … and also I accepted with wonderful satisfaction, obviously. I was over the moon and also I still am!

When I had actually approved the deal I was emailed the agreements that needed to be signed electronically (exactly how great is that), my functioning hours, what group I would certainly remain in and all of my log-in information ready for my training.

Not long after this I had a phone call with John– my Group Leader. This call lasted around 2 hrs and also he described every little thing I needed to learn about the “Live Chat Agent” position. I ensured to make great deals of notes in my note pad as it is a lot to take in.

I was after that given the days of when my training would begin (training lasts around 3 weeks and also we’re paid throughout the procedure) and also other details I needed to find out about the training procedure including precisely what would happen. John was a satisfaction to speak with as well as I felt comfortable chatting to him as he said he would be there for any kind of inquiries I may have if I am ever unsure or stuck.


I have had a bad round of ill health, which implied I was incapable to start my training when arranged. Luckily The Conversation Shop are a bunch of terrific individuals that are patiently awaiting me to be all right once more. I have actually never understood such an understanding firm and also I really feel blessed to be utilized by them.

Equally as I was about to give up my job search, I came across The Chat Shop. I’m eagerly awaiting healing as well as beginning my training. Hopefully I shall be a completely fledged live chat agent quickly … watch this room, my next blog post will inform you all about my journey through the training process.