I had actually been trying to find a task working from home for a while and also will surrender. Many ‘function from house’ jobs that you locate on-line appear to be some kind of pyramid or ‘begin your own organization’ scheme. Paying a joining fee or acquiring their products for you to sell on? No many thanks!

Eventually I chose to have one more little appearance and also encountered The Chat Store. I saw the “Live Chat Agent” job on their professions page and also, after reviewing the summary, a big wave of joy came me. Not only did I fit their demands to a tee (meticulous learner with an investigative mind, solid ability to multi-task, high degrees of organisation freelance social media writer jobs and an inputting speed above 80 words per minute), it likewise felt like a job that I would really love to do!

I applied immediately! I patiently awaited a reply yet, to my shock, I had not been waiting long at all.

Amy, a Group Supervisor at The Conversation Shop, emailed me and also supplied me a ‘Live Conversation Meeting’; following on from the initial application questions, this is the initial stage of the recruitment process.

I was instead delighted as I had actually never experienced a meeting in this way before. Around 3 o’clock one mid-day, it was time for my interview using The Chat Store’s site. I opened my internet browser, mosted likely to The Chat Store homepage as well as merely clicked the live conversation tab. I had reached my interview.

After introducing myself to an agent that was handling chat at the time, I was promptly transferred to Amy, that prepared and waiting to start my meeting.

My meeting began like any other: we introduced ourselves and had a little bit of an informal inviting chat (that made me feel secure). Then it was on to the primary interview. What was weird was the truth that the discussion was really similar to a face-to-face interview, other than it was via live chat!

The questions were about my previous experience, why I was making an application for the job, exactly how I would certainly take care of specific circumstances as well as my understanding of The Conversation Store and their services.

Amy was looking to disclose my toughness as well as weak points to establish whether I can fulfill the high expectations that they establish. She needed to know where I would need a little extra training and also where I can bring new abilities to the group.

Why I wanted the position was additionally really important certainly. Although much of our group is spread throughout the UK, The Chat Store is certainly a close knit team with huge ambitions. Each one people is an essential part of delivering the results that we do for clients.

Demands, such as my keying speed, were examined as well certainly. Having to transform several website visitors whilst supplying consumer complete satisfaction means that you need to believe and also kind quickly.

Amy also gave me the chance to ask any kind of concerns that I had, as well as she answered them thoroughly. I enjoyed and also really hoping that I did well in my online conversation interview!

As you have actually possibly thought (by me composing this blog post) I did succeed in my initial interview for the real-time chat work. I was invited to the following phase of the application process– a telephone interview with Amy and one of The Chat Shop’s Co-Founders, Joe.

This is the last stage of their recruitment procedure and also I was proud that I had actually got this far however I was also very nervous! Luckily the telephone meeting was not as terrifying as I when believed as well as it was much more casual than formal.

I obtained asked about my pastimes, what I like to do in my extra time and also a few questions about the Live Chat Agent placement. I also had some responses on my ‘Live Conversation Meeting’, which was great to hear.

A great deal of the concerns that Joe asked were about my personality. Joe claimed that moving on with everyone and also becoming a part of The Conversation Shop family was a very vital element.

It was a pleasure to talk on the phone to my potential future bosses and also I got on well with them, there was a buzz in the air. At the end of the telephone interview I was provided the placement … and also I approved with terrific pleasure, certainly. I mored than the moon and also I still am!

When I had approved the deal I was emailed the agreements that required to be authorized electronically (exactly how cool is that), my working hrs, what team I would certainly remain in and all of my log-in details all set for my training.

Not long hereafter I had a call with John– my Team Leader. This telephone call lasted about 2 hrs and also he described whatever I required to know about the “Live Chat Representative” placement. I ensured to make great deals of notes in my notebook as it is a lot to take in.

I was then given the dates of when my training would certainly start (training lasts around 3 weeks and also we’re paid throughout the process) as well as various other information I needed to understand about the training process including exactly what would certainly take place. John was an enjoyment to speak with and I really felt comfortable talking to him as he claimed he would certainly be there for any kind of inquiries I might have if I am ever before not sure or stuck.


I have had a negative bout of disease, which meant I was not able to start my training when organized. Luckily The Chat Shop are a bunch of fantastic people that are patiently waiting on me to be all right again. I have actually never ever known such an understanding firm and also I feel blessed to be employed by them.

Equally as I will surrender my work search, I came across The Conversation Store. I’m eagerly waiting for recovering and also starting my training. Hopefully I shall be a totally fledged live chat representative quickly … watch this room, my next post will certainly tell you all about my journey through the training process.