I had actually been looking for a work functioning from home for some time and was about to give up. Many ‘work from residence’ work that you locate online appear to be some kind of pyramid or ‘begin your very own company’ scheme. Paying a signing up with cost or purchasing their products for you to sell on? No thanks!

Eventually I decided to have another little look and encountered The Conversation Shop. I saw the “Live Conversation Representative” task on their careers web page as well as, after reviewing the description, a big wave of happiness came by me. Not only did I match their demands to a tee (careful student with an investigative mind, solid capacity to multi-task, high degrees of organisation future of social media marketing jobs as well as an inputting speed above 80 words per min), it likewise looked like a task that I would really love to do!

I applied instantly! I patiently waited for a reply yet, to my shock, I wasn’t waiting long in all.

Amy, a Group Supervisor at The Chat Store, emailed me as well as provided me a ‘Live Chat Meeting’; complying with on from the first application inquiries, this is the initial stage of the recruitment procedure.

I was rather delighted as I had never experienced a meeting this way before. Around 3 o’clock one mid-day, it was time for my interview by means of The Chat Shop’s site. I opened my internet browser, went to The Chat Store homepage and also merely clicked the online conversation tab. I had reached my interview.

After introducing myself to a representative that was handling conversation at the time, I was rapidly moved to Amy, that was ready as well as waiting to start my meeting.

My interview started like any other: we presented ourselves and had a little of a casual welcoming chat (that made me really feel secure). After that it was on to the main interview. What was odd was the fact that the conversation was very comparable to a face-to-face interview, except it was via online chat!

The questions had to do with my previous experience, why I was requesting the work, just how I would certainly take care of specific scenarios and my knowledge of The Chat Store and also their services.

Amy was looking to reveal my strengths and weaknesses to determine whether I could satisfy the high expectations that they establish. She would like to know where I would need a little additional training and also where I could bring new skills to the group.

Why I wanted the setting was additionally very vital naturally. Although much of our team is spread out throughout the UK, The Chat Shop is absolutely a close knit team with big ambitions. Each and every one of us is an essential part of delivering the results that we do for clients.

Needs, such as my keying rate, were examined also certainly. Having to transform several web site visitors whilst offering client complete satisfaction suggests that you need to think as well as type quick.

Amy likewise offered me the opportunity to ask any concerns that I had, and also she addressed them completely. I was happy as well as wishing that I succeeded in my live chat interview!

As you have actually most likely presumed (by me creating this blog post) I did do well in my preliminary meeting for the live chat task. I was invited to the following stage of the application process– a telephone interview with Amy and also among The Conversation Store’s Co-Founders, Joe.

This is the last stage of their employment process and I was proud that I had actually got this far yet I was also very worried! Thankfully the telephone meeting was not as frightening as I when thought and also it was much more laid-back than official.

I obtained asked about my pastimes, what I such as to do in my leisure as well as a couple of inquiries concerning the Live Conversation Representative placement. I additionally had some responses on my ‘Live Conversation Meeting’, which was terrific to hear.

A lot of the concerns that Joe asked were about my character. Joe claimed that getting on with everybody and becoming a part of The Chat Store household was a very crucial element.

It was a pleasure to talk on the phone to my prospective future managers and also I got on well with them, there was a buzz in the air. At the end of the telephone meeting I was offered the position … as well as I approved with terrific satisfaction, certainly. I was over the moon and also I still am!

Once I had actually approved the deal I was emailed the contracts that required to be authorized electronically (how awesome is that), my working hours, what group I would be in and all of my log-in information prepared for my training.

Not long hereafter I had a call with John– my Group Leader. This telephone call lasted about 2 hrs as well as he discussed whatever I needed to understand about the “Live Chat Agent” position. I saw to it to make lots of notes in my note pad as it is a great deal to absorb.

I was then provided the dates of when my training would begin (training lasts around 3 weeks as well as we’re paid during the procedure) and also other information I needed to understand about the training process including precisely what would take place. John was an enjoyment to speak to and I felt comfy talking to him as he said he would be there for any type of inquiries I might have if I am ever before unclear or stuck.


I have had a bad bout of illness, which meant I was not able to start my training when arranged. Luckily The Conversation Shop are a bunch of terrific people who are patiently waiting on me to be well enough again. I have actually never ever recognized such a recognizing firm and also I really feel privileged to be employed by them.

Just as I was about to quit my job search, I came across The Chat Store. I’m eagerly awaiting getting well and also beginning my training. Hopefully I shall be a totally fledged live chat representative quickly … watch this area, my following post will inform you all about my trip via the training procedure.