I had actually been trying to find a work functioning from house for a while as well as was about to quit. The majority of ‘work from house’ work that you find on the internet appear to be some kind of pyramid or ‘begin your very own business’ scheme. Paying a signing up with charge or buying their products for you to sell on? No thanks!
Eventually I decided to have an additional little look as well as came across The Chat Shop. I saw the “Live Chat Agent” task on their jobs page and, after reading the summary, a huge wave of joy came over me. Not only did I match their needs to a tee (precise learner with an analytical mind, strong ability to multi-task, high levels of organisation game chat support job as well as an inputting rate over 80 words per minute), it additionally looked like a work that I would really love to do!
I applied straight away! I patiently waited for a reply yet, to my surprise, I wasn’t waiting long whatsoever.
Amy, a Team Supervisor at The Chat Shop, emailed me and supplied me a ‘Live Chat Interview’; complying with on from the initial application concerns, this is the initial stage of the employment process.
I was instead delighted as I had never ever experienced an interview by doing this before. Around 3 o’clock one mid-day, it was time for my meeting via The Chat Store’s internet site. I opened my internet browser, went to The Chat Store homepage and simply clicked the online chat tab. I had actually arrived at my interview.
After introducing myself to an agent that was taking care of conversation at the time, I was quickly moved to Amy, who prepared as well as waiting to start my interview.
My interview started like any other: we presented ourselves and had a little bit of a laid-back inviting chat (which made me really feel at ease). Then it was on to the major meeting. What was unusual was the reality that the discussion was extremely similar to a face-to-face interview, except it was via live chat!
The inquiries had to do with my previous experience, why I was looking for the job, how I would certainly manage particular situations and my knowledge of The Conversation Store and also their solutions.
Amy was aiming to expose my toughness and also weaknesses to determine whether I could satisfy the high expectations that they establish. She would like to know where I would require a little extra training and also where I might bring brand-new abilities to the team.
Why I wanted the position was also extremely important certainly. Although much of our team is spread throughout the UK, The Conversation Shop is definitely a close weaved team with huge aspirations. Each and every one of us is an essential part of providing the results that we provide for customers.
Needs, such as my typing speed, were evaluated also obviously. Needing to convert multiple internet site site visitors whilst providing customer complete satisfaction suggests that you need to assume as well as type fast.
Amy also offered me the chance to ask any inquiries that I had, as well as she addressed them completely. I was happy as well as really hoping that I did well in my online conversation meeting!
As you have actually most likely presumed (by me writing this post) I did do well in my initial interview for the real-time chat job. I was welcomed to the next stage of the application procedure– a telephone meeting with Amy and among The Conversation Shop’s Co-Founders, Joe.
This is the last stage of their recruitment process as well as I was proud that I had actually got this far but I was additionally extremely nervous! Fortunately the telephone meeting was not as scary as I when believed and also it was much more laid-back than formal.
I got asked about my pastimes, what I such as to do in my extra time and also a couple of concerns concerning the Live Conversation Agent setting. I also had some responses on my ‘Live Chat Meeting’, which was terrific to hear.
A lot of the inquiries that Joe asked had to do with my character. Joe claimed that getting on with everyone and ending up being a part of The Chat Store family was a very essential factor.
It was a pleasure to speak on the phone to my potential future bosses and also I jumped on well with them, there was a buzz airborne. At the end of the telephone interview I was used the placement … as well as I accepted with excellent satisfaction, naturally. I mored than the moon as well as I still am!
As soon as I had accepted the offer I was emailed the contracts that needed to be signed digitally (exactly how great is that), my functioning hours, what team I would certainly be in and all of my log-in details prepared for my training.
Not long hereafter I had a call with John– my Team Leader. This telephone call lasted about 2 hrs and also he discussed every little thing I required to know about the “Live Chat Agent” position. I ensured to make lots of notes in my note pad as it is a lot to take in.
I was then provided the dates of when my training would start (training lasts around 3 weeks and we’re paid during the process) and other details I required to understand about the training procedure consisting of exactly what would happen. John was a satisfaction to speak to and I really felt comfy chatting to him as he said he would be there for any kind of questions I may have if I am ever not sure or stuck.
I have had a negative spell of disease, which implied I was not able to begin my training when prepared. Luckily The Chat Shop are a lot of wonderful individuals that are patiently waiting for me to be all right again. I have never known such a recognizing firm and I really feel blessed to be utilized by them.
Just as I was about to surrender my job search, I stumbled across The Chat Shop. I’m excitedly awaiting healing and starting my training. Hopefully I shall be a totally fledged online conversation agent quickly … see this space, my next post will certainly tell you everything about my journey with the training process.