I had actually been searching for a task working from residence for a while as well as will surrender. Most ‘work from residence’ work that you find online seem to be some kind of pyramid or ‘start your very own company’ scheme. Paying a joining cost or getting their products for you to sell on? No thanks!

Someday I chose to have an additional little appearance and also found The Chat Shop. I saw the “Live Conversation Agent” job on their professions page and also, after reviewing the description, a big wave of joy came over me. Not only did I match their requirements to a tee (precise learner with an investigative mind, solid capability to multi-task, high levels of organisation geico chat agent jobs and a keying rate over 80 words per minute), it likewise appeared like a task that I would really love to do!

I applied straight away! I patiently awaited a reply yet, to my surprise, I wasn’t waiting long in all.

Amy, a Team Supervisor at The Chat Shop, emailed me as well as supplied me a ‘Live Chat Meeting’; adhering to on from the first application questions, this is the first stage of the employment procedure.

I was rather excited as I had actually never ever experienced a meeting in this way prior to. Around 3 o’clock one afternoon, it was time for my interview using The Chat Store’s site. I opened my web browser, mosted likely to The Chat Shop homepage as well as just clicked the live chat tab. I had actually reached my interview.

After introducing myself to an agent that was taking care of chat at the time, I was quickly moved to Amy, who was ready and waiting to start my meeting.

My meeting started like any other: we presented ourselves and also had a little bit of a laid-back welcoming conversation (which made me feel comfortable). After that it was on to the primary interview. What was odd was the reality that the conversation was really comparable to an in person interview, except it was through online chat!

The concerns had to do with my previous experience, why I was requesting the job, exactly how I ‘d handle specific situations as well as my knowledge of The Chat Shop and their solutions.

Amy was looking to expose my strengths as well as weak points to determine whether I could satisfy the high expectations that they establish. She wished to know where I would require a little additional training and also where I can bring brand-new skills to the group.

Why I wanted the setting was also really vital of course. Although much of our team is spread across the UK, The Chat Store is definitely a close knit group with big passions. Each and every one of us is an important part of providing the results that we do for customers.

Demands, such as my inputting speed, were tested as well certainly. Having to transform numerous site visitors whilst supplying consumer complete satisfaction indicates that you need to believe and kind fast.

Amy likewise offered me the opportunity to ask any kind of questions that I had, as well as she answered them thoroughly. I mored than happy as well as hoping that I succeeded in my real-time conversation meeting!

As you’ve most likely presumed (by me writing this post) I did succeed in my preliminary meeting for the online chat job. I was invited to the next stage of the application process– a telephone meeting with Amy as well as among The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their employment process and also I was proud that I had actually got this much but I was likewise really anxious! Fortunately the telephone interview was not as frightening as I as soon as thought and also it was more casual than official.

I got inquired about my hobbies, what I like to do in my extra time and also a couple of inquiries regarding the Live Chat Representative position. I additionally had some comments on my ‘Live Chat Interview’, which was terrific to hear.

A great deal of the questions that Joe asked had to do with my personality. Joe said that moving on with everybody and becoming a part of The Chat Store family was a very vital factor.

It was a satisfaction to speak on the phone to my potential future employers and I got on well with them, there was a buzz airborne. At the end of the telephone meeting I was supplied the position … and I accepted with wonderful pleasure, naturally. I was over the moon as well as I still am!

Once I had actually accepted the deal I was emailed the contracts that required to be authorized digitally (exactly how great is that), my functioning hrs, what group I would be in and all of my log-in information ready for my training.

Not long hereafter I had a phone call with John– my Group Leader. This phone called lasted around 2 hours as well as he clarified whatever I needed to know about the “Live Conversation Representative” position. I saw to it to make great deals of notes in my notebook as it is a great deal to absorb.

I was after that offered the days of when my training would begin (training lasts around 3 weeks and also we’re paid throughout the process) as well as other details I required to find out about the training procedure including exactly what would occur. John was an enjoyment to talk with as well as I really felt comfy talking to him as he said he would certainly be there for any type of questions I may have if I am ever before unsure or stuck.


I have had a poor spell of disease, which implied I was incapable to begin my training when set up. Thankfully The Conversation Shop are a bunch of terrific individuals who are patiently waiting on me to be all right once again. I have actually never recognized such an understanding company and I really feel privileged to be used by them.

Equally as I will give up my work search, I stumbled across The Chat Store. I’m eagerly waiting for getting well and also beginning my training. Ideally I will be a fully fledged online chat representative quickly … view this space, my following post will inform you all about my trip via the training procedure.