I had actually been searching for a job functioning from home for a while as well as will give up. Many ‘work from home’ jobs that you find on the internet appear to be some form of pyramid or ‘start your own service’ plan. Paying a signing up with fee or getting their products for you to sell on? No many thanks!

Eventually I made a decision to have another little look and also discovered The Chat Shop. I saw the “Live Chat Representative” task on their occupations web page as well as, after checking out the summary, a huge wave of joy came over me. Not only did I match their requirements to a tee (meticulous student with a curious mind, solid capability to multi-task, high levels of organisation get jobs for social media influencers and also an inputting rate above 80 words per min), it also felt like a work that I would truly like to do!

I used straight away! I patiently waited for a reply however, to my shock, I wasn’t waiting long in all.

Amy, a Team Supervisor at The Chat Shop, emailed me and offered me a ‘Live Chat Meeting’; adhering to on from the first application inquiries, this is the first stage of the recruitment process.

I was rather excited as I had never experienced an interview this way before. Around 3 o’clock one afternoon, it was time for my meeting using The Chat Shop’s web site. I opened my web browser, went to The Chat Shop homepage as well as simply clicked the online chat tab. I had actually reached my interview.

After introducing myself to an agent that was taking care of chat at the time, I was quickly transferred to Amy, who prepared as well as waiting to start my meeting.

My meeting started like any other: we introduced ourselves and had a bit of an informal inviting chat (which made me feel secure). Then it was on to the main interview. What was weird was the reality that the discussion was extremely comparable to a face-to-face interview, except it was through live conversation!

The questions were about my previous experience, why I was applying for the task, how I would certainly take care of specific situations and also my knowledge of The Conversation Store as well as their services.

Amy was looking to expose my strengths and weak points to identify whether I might meet the high assumptions that they set. She needed to know where I would need a little added training and also where I can bring brand-new talents to the group.

Why I wanted the placement was likewise extremely crucial naturally. Although much of our group is spread across the UK, The Conversation Store is certainly a close weaved group with big ambitions. Every one of us is an integral part of delivering the results that we provide for customers.

Needs, such as my keying rate, were tested as well obviously. Having to transform numerous web site visitors whilst providing customer contentment means that you have to assume as well as type quickly.

Amy additionally provided me the chance to ask any concerns that I had, and she answered them extensively. I enjoyed as well as really hoping that I succeeded in my real-time chat interview!

As you’ve most likely guessed (by me creating this post) I did succeed in my first interview for the online conversation job. I was invited to the next stage of the application process– a telephone interview with Amy and also one of The Chat Store’s Co-Founders, Joe.

This is the last stage of their recruitment procedure and also I was proud that I had got this much however I was likewise very anxious! The good news is the telephone interview was not as terrifying as I when thought and it was a lot more casual than formal.

I got asked about my pastimes, what I such as to do in my leisure and also a few questions regarding the Live Chat Representative setting. I additionally had some feedback on my ‘Live Conversation Meeting’, which was terrific to listen to.

A lot of the inquiries that Joe asked were about my personality. Joe claimed that moving on with everybody as well as becoming a part of The Chat Shop household was an extremely essential aspect.

It was a satisfaction to talk on the phone to my potential future bosses as well as I hopped on well with them, there was a buzz airborne. At the end of the telephone meeting I was supplied the position … and I accepted with excellent enjoyment, naturally. I mored than the moon and also I still am!

As soon as I had actually approved the deal I was emailed the agreements that required to be signed electronically (just how awesome is that), my functioning hrs, what group I would certainly be in and all of my log-in details all set for my training.

Not long hereafter I had a telephone call with John– my Team Leader. This telephone call lasted about 2 hours and he discussed everything I required to understand about the “Live Chat Agent” position. I made sure to make great deals of notes in my notebook as it is a lot to take in.

I was then provided the days of when my training would certainly start (training lasts around 3 weeks and we’re paid during the procedure) and various other information I needed to understand about the training process including precisely what would happen. John was a pleasure to speak to as well as I felt comfortable chatting to him as he said he would certainly be there for any type of queries I might have if I am ever unsure or stuck.


I have had a bad bout of illness, which indicated I was incapable to begin my training when organized. Fortunately The Conversation Shop are a lot of wonderful individuals that are patiently awaiting me to be all right again. I have actually never recognized such an understanding firm and I really feel fortunate to be used by them.

Just as I will give up my task search, I stumbled across The Conversation Store. I’m excitedly waiting for getting well and also starting my training. With any luck I will be a totally fledged real-time chat agent quickly … enjoy this space, my next blog post will inform you everything about my journey with the training procedure.